Business Etiquette

Preparing Students
for the Real World

The Agenda
Career Preparation
Creating a Resume and Cover Letter
Interviewing Etiquette
Social Etiquette
Dining with Style and Grace
Communicating with the Industry

Career Preparation

Why Prepare?
Its a jungle out there..

Competition is strong, and the way we

present ourselves is under closer
examination more than ever before.

Preparing for Work

Positive Thinking start your preparation for work now, by
developing a positive attitude about life.
Getting Started Obtain literature, read books on career
advice, find out who your local employers are.
Complete career awareness assessments to determine what
you may be good at.
Leisure interests activities and interests outside of your
studies may help direct you into a career.

Defining your Ideal Job

Eight Factors to consider:
Which skills do you want to use?
What special knowledge do you have?
What kind of people do you want to work with?
What kind of work environment do you prefer?
Where do you want your next job to be?
How much money do you want to make?
How much responsibility are you willing to accept?
What things are important to you?

Starting out
The Basics the best jobs are obtained by those
who plan, get themselves organized and then act. It
takes time and practice.
Vacation and part-time work get work
experience. Employers prefer someone who has
positive work experience.
Choosing your employer select one that can
provide a valuable learning experience.
Tracking down the right job approach jobs of
interest regardless if an opening is available.

What do Employers Want?

www.jist.com

Creating a Powerful
Resume
and
Cover Letter

Why is a Resume so Important?

Organizes your thoughts.

Helps you recognize skills and interests.
Makes you feel good about yourself.
Markets your functional skills better.
Turns your education into a career reality.
Helps you achieve your goals.

What Can a Resume Help You Do?

Apply for summer and part-time jobs

Apply for colleges and for scholarships
Apply for internships
Find mentors
Get References
Apply for community service
Distribute at job fairs
Network

Creating your Resume

Your Contact Information

Your Goal or Objective
Education and Academics
Skills
Honors and Awards
Activities
Workshops, Seminars and Related Programs
Internships, Work-Study Programs and Tech Prep
Programs
Service-Learning and Volunteer Experiences
Work Experience

Andy G. Tabori
108 North Cliff Avenue
Reno, NV 99999
(555) 555-0000
Objective
Seeking an internship in the field of culinary arts
and the hospitality industry.

Contemporary
Style
Resume

Education
May 2003

Reno High School, Reno, NV. Expect to graduate

ProStart - Becoming a Foodservice Professional

Program
Major Courses:
Restaurant Management
Food Preparation and Baking
Purchasing
Menu Planning
Inventory Control

Sanitation

Skills
Food Preparation, Sanitation, Menu
Development and Implementation, Promotional Sales, Catering,
Banquet Preparation and Service, dining Room Service, Bakeshop
Production
Hold Servsafe Serving
Safe Food Certification
Good communication
Skills; bilingual Spanish/English
Computer literate (PC and Mac)
Experience
2001-current

Reno High School Cafeteria

Cafeteria Cook, Assist

cooks with food preparation; maintain salad bar; work as server and
dishwasher as needed.
Kingsways Inn, Reno, NV
Summer 2001
Banquet Assistant.
Assisted with food preparation for banquets and full-service meals.
Assisted chef with menu planning, buying and inventory control.
Maintained sanitation in kitchen.
St. Andrews Catholic
Church, Reno, NV

Summer 2000

Cover Letter Goals

Makes employers want to look at your resume
Gets potential employers interested in you.
Impresses them with your experience and skills
related to a job opening.
Shows your interest in their company and customers.
Shows that you are dependable, professional and
determined
Asks for an interview or indicates the job seekers
follow-up plan.

Creating The Cover Letter

Your name & address

Date
Contact Persons Name and Address
Salutation
Opening Paragraph
Middle Paragraphs
Contact Information and Closing

Opening Paragraph
(Attention and Interest)
Classified Advertisement
I read your advertisement in the Chicago Tribune for a Hostess on Sept.
28, 2002

Unsolicited Mailing
I would like to apply for a position as a Hostess with Prime Rib Depot. I am
seeking a summer position where I can use my communications skills and work
with the public.

The Internet
I am sending my enclosed resume as an application for the Hostess position with
your company. I found the opening listed on your Web site. I am seeking a
position where I can use my communications skills and work with the public.

Referral
I was referred to you by Mike Thomas, who is my neighbor. He tells me that you frequently
hire dependable, hard working high school seniors at your restaurant. Currently, I am seeking
a summer internship where I can use my communications skills and work with the public.

The Middle Paragraphs

(Desire)

#1 - Summary of your background and critical

skills (hard skills) to show you are a match for the
position.
As my resume indicates, I am active in the culinary arts program and the school
caf at my high school. I recently was the silver medal winner at the state Student
Invitational. I maintain a 3.0 average and worked 10 hours per week during the
school year.

#2 A persuasive paragraph with a few soft

skills.
If you are seeking a dependable, hard-working, and friendly young
person to work as a hostess for the summer, I would like to be
considered.

Info about you

Jennifer Dean
3135 High Low Road
Hilltop, IL, 69504

Date

December, 3, 2002

Contact Person

Ms. Jane Howard

General Manager
Prime Rib Depot
344 Center Street
Chicago, IL 60554

Salutation

Dear Ms. Howard,

Opening Paragraph
Middle Paragraphs

Contact Information
and closing

I was referred to you by my neighbor, Tom Williams, who told me

about your restaurant. I will be graduating from Stamford High
School in May and would like to be considered for a hostess
position.
I will have competed ProStart, a culinary and restaurant
management program, and am skilled in food preparation and
customer service. My work history includes part time positions at
fast food restaurants as well as a hostess at a casual diner.
If you are interested in hiring a dependable, hard-working,and
friendly young person to work this summer, I would like to be
considered.
I am available afternoons at (000) 000-000 after 4 p.m. I will be
available for an interview at your convenience. Thank you for your
time.
Sincerely,
Jennifer Dean
Enclosure: Resume

Netiquette
Problem with e-mail is that your tone can
easily be misunderstood
Always read your email before it goes out.
Dont forget the rules of spelling and
grammar.
Never omit a greeting
and/or closing.
Never use ALL CAPITALS.

Interviewing Etiquette

The Perfect Candidate

A complete application
Personal appearance
Answering questions completely
Consistent work attendance
Positive attitude and behavior
Good interpersonal relations
Completing tasks efficiently

Pre-Interviewing Courtesies

Acknowledge your acceptance.

Do your homework on the company.
Prepare your questions.
Make sure you know how to get to the interview
location
Coordinate your wardrobe and portfolio.
Look your best.
Be 10 minutes early.

Making a good
First Impression
The way you dress is the single biggest nonverbal
communication you make about yourself.
Your dress conveys success, trustworthiness,
intelligence and suitability.
Lean towards the conservative side of style.
Avoid loud colors and printed fabrics
Make sure your clothes are nicely pressed.
Bring an extra tie, shirt or pantyhose just in case.

What should I wear?

I
Dont
Think
So !!

Clothing Tips for Men

Conservative 2-piece dark suit,
navy blue or medium to dark
gray.
Long sleeved blue or white shirt.
Silk tie complimenting in color
or style
Black dress socks
Dark polished shoes and
matching belt
Jewelry No bracelets, earrings
or large rings.

Dress for Success

Clothing Tips for Women

Dark conservative suit. Two
piece 1 or 2 button jacket and
knee length skirt.
White or light colored long
sleeved blouse that is not low
cut or sheer.
Black well polished shoes with
1 to 1 inch heels.
Natural tone or sheer black
pantyhose.
Limited conservative jewelry.

Dress for Success

Body Language
Dos
Make frequent eye contact
Smile
Take notes
Smile
Nod frequently
Smile
Keep you hands out of your
pocket

Donts
Slouch
Cross you arms
Tap your feet
Clear your throat
repeatedly
Bite your lips or nails

The Interview

The Application
The Greetings the handshake, the names
The Chit Chat
The Core the interviewing questions
The Questions - Have your questions ready!
The Close What happens next?

Filling in the Blanks

www.jist.com

Filling out an Application Form

Follow Directions.
Dont leave any blanks.
Be neat.
Be prepared.
Provide positive information about
yourself.
Avoid negative information about yourself.

Post Interview
Ask for their Business Card.
Reflect on how your interview went.
Write down important discussion
points.
Write a thank you letter.
Follow up with a phone call.

Social Etiquette

Meeting and Greeting

Who introduces who?
Traditionally, a man is always introduced to a
woman. Not necessarily in business.
Highest person of rank is mentioned first.
Remember: Big, may I introduce Small.
A younger person is always introduced to an
older person
It is helpful to include the persons title
Always state your name.

Tricks for remembering names

Repeat the persons name a few times to
yourself after youre introduced.
Use the persons name immediately in the
conversation after an introduction.
Immediately introduce that new person to
someone else you know.
Jot down the persons name

Mastering the Handshake

The Pull-In

The Two-Handed Shake

The Topper

The Finger Squeeze

The Bone Crusher

The Palm Pinch

The Limp Fish

The Proper Handshake

Firm, but not bone-crushing
Lasts about 3 seconds
May be "pumped" once or twice
from the elbow
Is released after the shake, even
if the introduction continues
Includes good eye contact with
the other person
Hold your drink in your left
hand to avoid a cold, wet
handshake

Posture and Poise

The Etiquette Survival Kit

For Teens
www.amazon.com

What is Diversity?

What are some examples

of human diversity?

Age
Race
Ethnicity
Culture
Gender
Sexual
Orientation

Marital status
Physical status
Economic class
Education
Religion
Political
Ideology

Conflict in the Workplace

Stereotyping
Disrespect
Generalizations
Lack of Awareness

Benefits of being
Culturally Sensitive
People respect you
Less conflict
Problems are easily solved
Business is more successful
meaning more job security

Asian Cultures
Japanese
The bow symbolizes respect and humility.
The ok sign is a symbol for money.
The business card treat it with respect.
Very punctual. It is rude to be late to a business meeting.
Chinese
Opening a gift in front of the giver signifies the gift is more important than
the giver.
The triangle is considered a negative shape.
Thai
Never touch the head or pass an object over the head the head is considered
sacred in Thailand.
Never cross your legs in the presence of an older person.

European and African Cultures

In Great Britain, the napkin is a childs diaper. They call it the
Serviette.
In France, the ok sign means zero.
In Germany, first names are seldom used when doing business.
In Germany, gifts are rarely exchanged and are usually not
appropriate.
The number 7 is considered bad luck in Kenya and good luck
in Czech Republic.
In Bulgaria, a nod means no and shaking you head means
yes.
In some African countries, the color red represents witchcraft
and death.

Middle Eastern Cultures

Never, never eat with your left hand.
Never sit in a position that displays the sole
of your foot to an Arab, especially women.
Never ask a businessman about his wife or
other female members of his family.
Famous for their hospitality. The coffee
ritual.

South America
Much more relaxed attitude toward time.
In Brazil, the A-OK gesture means up
yours (to be polite).

Respecting Gender and Sexual

Differences
Best Rule of thumb - Never make jokes or
snide remarks about gender or sexual
preference.
What people do in their private lives is
exactly that : Private.

Respecting Physical Differences

Dont stare or avert your gaze.
Avoid using words such as handicapped,
crippled and invalid
Avoid using healthy and normal to refer to
those without disabilities.
Talk to everyone in a medium tone of voice.
Helping someone is discouraged, unless given
permission to do so.

Dining with Style and Grace

Knowing table etiquette will put you at ease.

Your Basic Place Setting

The Formal Dinner Table Setting

Where do I start?

Basic Table Manners

Lets get seated
Proper napkin use
Ordering from the menu
Minding your posture
Excusing yourself

Dining Skills for Teens

Lets watch them in action!

The Etiquette Survival Kit

For Teens
www.amazon.com

Working with your local

restaurant managers

Making a Connection!
Use your business etiquette skills.
Managers are usually very busy during lunch, so try to
call mid-morning or mid- afternoon.
Call the manager and schedule a time to visit him/her
at their restaurant.
Be early.
Bring competency checklist, ProStart Program
materials and student photos.
Know your state child labor laws.
Keep your visit brief and to the point.

What else?
Invite the manager to your classroom to
talk to your students.
Ask if they would provide a field trip
experience for your class.
Invite local managers to see your students
in action. (Class caf or restaurant)
Ask businesses for equipment donations.

Good Luck!
Any Questions?