John Katela

Home address: Unit X, X Street, Johannesburg

mobile: 071 000 0000
e-mail: katela.john@yahoo.com

Professional profile
A committed and well-motivated young person who aspires to hold a position where he will be able
to interact with customers on a daily basis. With very good communication skills, a clear and
friendly voice, reliable and highly motivated, John is more than able to offer a polite assistance in a
phone conversation.
Even under significant pressure or working extra hours, possesses a strong ability to perform
effectively and meet the tightest of deadlines.
Looking for an exciting opportunity in a customer focused environment, where he will be able to
deliver a high quality service to resolve customers problems.

Education and qualifications

20032009

National Senior Certificate

XY and Z High School
Matric Subjects: Maths:
Pass
English:
Pass
Physical Science: Pass
Accounting:
Pass

Key Competencies

Excellent verbal and written communication skills

Ability to work with minimum supervision in a busy environment
Able to do repetitive tasks accurately over long periods of time
Ability to learn quickly new skills and instructions
Ability to work in extra hours
Good basic working knowledge of Microsoft Word and Excel.

Call centre skills acquired whilst studying

Quickly processing information.

Handling complaints of friends in a diplomatic way.
Answering any queries quickly and efficiently.
How to act as the first point of telephone contact for a customer.
Responding to customers who have special communication needs, such as language
difficulties or disabilities.
Able to respond and adapt to the needs of all customers.
A very good skills of answering and speaking over a phone.

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Personal details
Driving Licence
Health
Languages

Code 8
Excellent; non-smoker
Fluent in English, Zulu, Xhosa

Interests and activities

Debating, Photography, Music, Theater, Soccer and cooking

References are available on request

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