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Centralog XP
Remote Maintenance Installation Guide

DIFFUSION :
ACCESSIBILITY

DATE
18/03/2005
ETABLI

ESTABLISHED

VERIFIE

CHECKED

APPROUVE
APPROVED

CONFIDENTIELLE

RESTREINTE

CONFIDENTIAL

NOM
NAME

RESTRICTED

LIBRE

FREE

SIGNATURE

Centralog

J. MAURY
J. BARTHEROTTE

abcd

T. PELET

REFERENCE
PA 4000 / B

CONTROLEE

CONTROLLED

PTP09A43553

LG

REV

Power Turbo-Systems
Plant Information & Control Systems
STAT

CSD

GFE

F/F FIN

Nb F

SH/SH END

N of SH

1/30

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TABLE DES MODIFICATIONS / MODIFICATIONS TABLE
ESTABLISHED

CHECKED

VERIFIE

APPROUVE

H. DECHA

J. BARTHEROTTE

T. PELET

31/07/03

Creation of the document

GFE

J. MAURY

J. BARTHEROTTE

T. PELET

25/01/05

Remote Desktop Connection added

GFE

J. MAURY

J. BARTHEROTTE

T. PELET

23/03/05

Update

GFE

REV

ETABLI

APPROVED

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DATE

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TABLE OF CONTENTS
1

INTRODUCTION ........................................................................................... 4

1.1

GENERAL DESCRIPTION ............................................................................... 4

1.1.1

Purpose of the Document ............................................................................ 4

1.1.2

Users ............................................................................................................ 4

1.2

ANOMALY REPORTS ..................................................................................... 4

1.3

QUESTIONS AND SUGGESTIONS................................................................. 4

GENERAL PRESENTATION ............................................................................ 5

2.1

OVERVIEW OF THE FUNCTION..................................................................... 5

2.2

DEFINITIONS................................................................................................ 5

2.3

REMOTE MAINTENANCE FUNCTIONS .......................................................... 6

2.4

REQUISITE HARDWARE................................................................................. 6

2.5

REQUISITE SOFTWARE.................................................................................. 7

CONFIGURING THE SERVER STATION ......................................................... 8

3.1

CONFIGURING THE CONNECTION .............................................................. 8

3.2

SELECTING REMOTE ASSISTANCE............................................................... 11

3.3

SELECTING REMOTE DESKTOP ................................................................... 12

CONFIGURING THE REMOTE MAINTENANCE STATION............................. 13

4.1

CONFIGURING THE CONNECTION ............................................................ 13

4.2

CONFIGURING REMOTE ASSISTANCE ........................................................ 15

CONNECTION............................................................................................. 16

5.1

SERVER SIDE - CREATING A REMOTE ASSISTANCE INVITATION................ 16

5.2

CLIENT SIDE - RECEIVING A REMOTE ASSISTANCE INVITATION ............... 18

OPERATION................................................................................................ 21

6.1

USING REMOTE ASSISTANCE ..................................................................... 21

6.1.1

Remote Maintenance Station..................................................................... 21

6.1.2

Server Station ............................................................................................ 22

6.2

USING REMOTE DESKTOP .......................................................................... 24

6.2.1

Invitation Window...................................................................................... 24

6.2.2

Setting Remote Desktop Options............................................................... 25

6.2.3

Remote Desktop Window........................................................................... 29

6.2.4

Specific "Remote Desktop" Functions ......................................................... 30

6.3

TAKING CONTROL OF THE CENTRALOG SERVER STATION ....................... 30

6.3.1

Simple Remote Maintenance ..................................................................... 30

6.3.2

Cascaded Remote Maintenance ................................................................ 30

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1

INTRODUCTION

1.1

GENERAL DESCRIPTION

1.1.1

Purpose of the Document

The purpose of this document is to describe the installation procedure for the remote
maintenance function on a Centralog XP station using the native Windows XP Remote
Assistance and Remote Desktop Connection software.

1.1.2

Users
This manual is intended for the following ALSTOM personnel:
platform integration engineers
validation engineers
Centralog site installation engineers

1.2

ANOMALY REPORTS
In the event of any anomaly, please refer to the document "Centralog Anomaly
Management Procedures"

1.3

QUESTIONS AND SUGGESTIONS

If you have any questions or require further information regarding this document
please contact:
ALSTOM POWER CSD
9, rue Ampre
91345 MASSY CEDEX
Fax: 00 33 (0)1.60.13.23.74

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2

GENERAL PRESENTATION

2.1

OVERVIEW OF THE FUNCTION

The Remote maintenance function implements remote communication between a
station fitted with a modem (and a site network connection if remote maintenance is
cascaded) and a second Centralog XP station in order to permit the following
procedures:
accessing the Web servers hosted on the Centralog, (HDSR, HMI, Maintenance
Server, Event Viewer)
taking remote command of the Centralog station
When Windows XP starts on the Centralog station, the remote call monitoring
function starts automatically.
Access to the Web servers embedded in the Centralog
After establishing the connection by modem, access is available via an Internet
browser. Access restriction functions are ensured by the Web servers.

2.2

DEFINITIONS
Remote Assistance: Windows XP software providing assistance from a remote
station for a local computer running Windows. The software includes access, chat
and monitoring functions.
Remote Desktop Connection: Windows XP software allowing access to a local
computer running Windows from a remote station.
Server station / local station: Site station whose operator authorizes a remote
station to take control of remote maintenance operations.
Client station / remote station / remote maintenance station: Station
used by the remote maintenance service (Massy) to perform remote maintenance
operations on one or more external stations.
Simple remote maintenance: Client station connected directly to the server
station (modem or network connection) using the Remote Assistance software.
Cascaded remote maintenance: Client station connected to a server station
via a relay station (running Windows XP). Remote maintenance is carried on by
using Remote Assistance on the relay station where the operator sets up a Remote
Desktop connection (from his client station) to contact the server station (see chap.
5.5).

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2.3

REMOTE MAINTENANCE FUNCTIONS

When the connection is established and Remote Assistance is started, the remote
maintenance station provides remote access to the following operator functions:
access to Centralog commands and views (as with local use)
remote file loading, delivery of anomaly correction components (retrieval or
posting of upload / download files)
communication via a chat system between the remote maintenance station and the
Centralog station
The following functions are not implemented in the current version:
remote modification of the local station Windows XP session (exe, clg etc.) while
safeguarding the current remote maintenance session
remote restart of the local station while safeguarding the current remote
maintenance session
masking of the local display during the connection (this is possible only if Remote
Desktop is used)
access to Ctrl Break type commands (the local station can be shut down using
other commands only if Remote Desktop is used).
Differences between Remote Assistance and Remote Desktop
The Remote Assistance application enables a remote maintenance operator to use an
Internet connection to access a local station and supply any necessary help. The
remote operator sees the screen of the local station and can communicate with this
station via a dialogue box. After invitation and authorization, he can monitor the local
station for maintenance purposes.
The use of Remote Assistance (remote maintenance software of choice) is described in
paragraphs 5.1 to 5.3.
The Remote Desktop application is used to access a Windows session running on the
local station from another station. This provides access to all the applications and
files on the local station, under the same conditions that apply to any user logging on
to a station (user name + password).
The use of Remote Desktop (supplementary and extension maintenance software) is
described in paragraph 5.4.

2.4

REQUISITE HARDWARE
Centralog station (local)
This station must be fitted with an internal Connextant Soft K56 Data Fax PCI modem
(only model validated by CSD).
Remote maintenance station
This station must also be fitted with an internal Connextant Soft K56 Data Fax PCI
modem (only model validated by CSD).
Other modem types are not validated by CSD. Check the compatibility of any other
modem type with the Remote Assistance and Remote Desktop functions with
Microsoft.

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Telephone lines used
The telephone lines used on both client and server sides must be analog lines.
2.5

REQUISITE SOFTWARE
Windows XP must be installed on the stations concerned and the Remote Assistance
and Remote Desktop parameters must be configured as explained below.

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3

CONFIGURING THE SERVER STATION

3.1

CONFIGURING THE CONNECTION

The remote maintenance functions of the software (Remote Assistance and Remote
Desktop) are usable as soon as the connection between the two stations is
established. In the recommended configuration, this is achieved by choosing and
installing the Generic SoftK56 modem on both the server and client stations.
On the server station, log on as "Administrator" and access " Start / Control Panel",
choose "Network and Internet Connections" and select the "Network Connections"
icon.

In the left-hand section click on "Create a new connection". The following window is
displayed:

Click on "Next".

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Select "Set up an advanced connection" then click on "Next".

Select "Accept Incoming connections" then click on "Next".

Select "Generic SoftK56"then click on "Next".

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Select "Allow virtual private connections" then click on "Next".

Check the authorized accounts as shown above then click on "Properties".

Select "Do not allow call back" then click on "Ok" and "Next".

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Select the line "Internet Protocol (TCP/IP)" and click on "Properties".

Input the window as shown above then click on "Ok" and "Next".

Click on "Finish" to terminate the creation and configuration of the connection

3.2

SELECTING REMOTE ASSISTANCE

The station must now be configured to activate the Windows XP remote help function
(Remote Assistance and Remote Desktop).

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In the "Administrator" account, open "Control Panel" and select "Performance and
Maintenance". Click on "System", then on the "Remote" tab.

Check the "Allow Remote Assistance invitations to be sent from this computer" option
in the "Remote Assistance " section, then click on the " Advanced" button

Check "Allow this computer to be controlled remotely" and select the maximum time
an invitation can remain open. Then click on "Ok".
3.3

SELECTING REMOTE DESKTOP

Check "Allow users to connect remotely to this computer" in the "Remote Desktop" box
in the "Remote" window.

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4

CONFIGURING THE REMOTE MAINTENANCE STATION

4.1

CONFIGURING THE CONNECTION

A Dial-up connection must be configured for the modem of the remote maintenance
station. In the "Administrator" account, open the "Control Panel", click on "Network
and Internet Connections" and select "Network Connections".

Click on "Create a new connection" in the left-hand column.

Select "Connect to the Internet at my workplace" then click on "Next".

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Select "Dial-up connection" then click on "Next".

Enter the name of the site after the prompt, then click on "Next".

Enter the telephone number then click on "Next".

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Check "Add shortcut to this connection in the desktop" then click on "Finish".
If a connection window opens and a connection starts (with a request for the user
name and password), cancel the action.

A shortcut appears in the "Network Connections" window. Click on the icon to see the
current state of the connection (stopped or starting).
4.2

CONFIGURING REMOTE ASSISTANCE

No specific configuration operation needs to be to performed.
In fact, to be able log on to a server station, you must have received an invitation
originating from this station.

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5

CONNECTION
To be able to give another user remote access to your station, you must first transmit
an invitation. This invitation is created from your server station, and is then sent to the
remote maintenance station by mail.
For the Remote Assistance software to function, the server station must be logged on
to the session that has transmitted the invitation; the client station must also be
connected with the server station by means of the "Dial-up" connection previously
configured. Once the client station is connected, the server station can access the
P320 Web gateway via the "Dial-up" connection by inputting the IP address of the
server station in the address bar of the Internet browser. This gateway gives access to
the remote functions of the Centralog: HDSR, Historian, Maintenance Server, CLOG
SQL, etc.

5.1

SERVER SIDE - CREATING A REMOTE ASSISTANCE INVITATION

In the account to which you wish to give access, open "Help and Support Center" in
the main "Start" menu.

Click on "Invite a friend to connect to your computer with Remote Assistance".

Click on "Invite someone to help you".

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Click on "Save invitation as a file".

Select the duration of the validity of the invitation (this duration must be shorter than
the remote maintenance validity set for Remote Assistance), then click on "Continue".

Check "Require the recipient to use a password" and input the password (e.g.
"Massy91"), then click on "Save Invitation".

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Select the location to save the invitation: choose a shared directory accessible from
the office network or a removable medium (disk). In fact, the invitation required by
the remote maintenance station cannot be sent directly from a Centralog station that
does not have access to an electronic mail service.

Invitation monitoring screen.

5.2

CLIENT SIDE - RECEIVING A REMOTE ASSISTANCE INVITATION

Taking command of the station is conditioned by:
the presence of an invitation file sent by the Centralog station to the remote
maintenance station
the Centralog station being logged on to the session that has sent the invitation
The operator of the local Centralog station can disconnect from the remote
maintenance station at any moment.
The remote maintenance station must have access to the invitation file
"***.msrcincident" to be able to access the remote station and must also be in on-line
mode using the prior "Dial-up" connection.
To log on, double-click on the connection icon in "Control Panel/ Network and
Internet Connection /Network Connections".

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The following window is displayed:

Enter the user name after the "User Name" prompt (in the case of a Centralog, the
default users are administrator, clg, exe with associated passwords created on
installation)
After "Password" enter the account password of the remote computer (as when
opening a session on the remote station ), then click on "Dial".
The following connection state windows open:

Once connected, retrieve and open the Remote

"***.msrcincident" (from the shared directory, disk etc.).

Assistant

invitation

file

The following Remote Assistance access window is displayed:

Enter the "Massy9" password (cf. 5.1 previously defined on the creation of the
invitation from the server station); the following window is displayed:

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Important: For the remote maintenance communication to be established

(connection with the server station), the user who has issued the invitation must be
logged on to the Centralog server station. If he is not logged on, the remote
maintenance communication will fail. For the connection to be established, the server
must also authorize this connection.
Once connected, the Remote Assistance maintenance screen is displayed:

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6

OPERATION

6.1

USING REMOTE ASSISTANCE

6.1.1

Remote Maintenance Station

6.1.1.1

Display mode
There are two connection modes:

"Screen View Only": the remote maintenance station has access to the Centralog
station screen but has no control over it. Communication via the chat function is
accessible.

"Screen View" where the control is shared between the remote maintenance station
and the Centralog station.
The take over request must be confirmed by the operator from the local station before
takeover (Screen View or total) can be effective.
6.1.1.2

First mode: "Screen View Only"

As soon as the server station gives its authorization, the connection is established in
"Screen View Only" mode (information in the Remote Assistance menu bar).

The server station screen is visible but no action is authorized.

It is possible to communicate via the integrated chat function with the remote station
operator.

This window shows the responses of your correspondent and the history of the
conversation.

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Enter the messages addressed to your correspondent in this window and confirm by
clicking on the green "Send" arrow.
Files can also be sent by clicking on the "Send a File" button, located at the top of the
window in the upper menu bar
Important:
It is possible that a part your correspondent's screen may not be visible: to see the full
screen, click on the "Scale to Window" button located in the top right of the window.

6.1.1.3

Taking control of the server station

Once connected in "Screen View only" mode, click on the "Take Control" button
located in the top left of the window.
If the user of the server station agrees, you can now share control of the remote
station and the following window appears.

Click on "OK".
To quit Control mode, click on the "Release Control" button in the top left of the
window.
Important: The user of the server station can disconnect you from his station at any
moment.
6.1.2

Server Station

6.1.2.1

First mode: "Screen View Only"

When the remote maintenance station (having already received an invitation from the
server station), seeks to log on to your station, a message appears asking whether
you wish to allow access to your screen (in "Screen View Only" mode ); to accept, click
on "Yes".

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It is now possible to communicate with the operator on the remote maintenance

station via the integrated chat function.

This window shows the responses of your correspondent and the history of the
conversation.

Enter the messages addressed to your correspondent in this window and confirm by
clicking on the green "Send" arrow.
Files can also be sent by clicking on the "Send a File" button, located at the top of the
window in the upper menu bar.

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6.1.2.2

Ceding control of your station to the client station

When the remote maintenance station wishes to take control of your station, the
message above appears. To accept the takeover, click on "Yes".

The control of your station is now shared between you and the operator on the
remote maintenance station. At any moment, you can disconnect the remote operator
by pressing ESC or by clicking on "Stop Control".
The state of the connection is visible in the "Connection Status" box in the window
above.
6.2

USING REMOTE DESKTOP

6.2.1

Invitation Window
From the intermediate station (remote takeover), start the "Remote Desktop
Connection" function by clicking on "Start / All programs / Accessories /
Communication" then select the connection software.

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The invitation window (without options) directly requests the name of the station to be
taken over: enter the IP address of the station to be accessed in the "Computer" field
(connection via the office network).

Click on the "Connect" button to start Remote desktop. Click on "Options" to specify
the connection settings. The following settings can be configured:
-

General

Display

Local Resources

Programs

Experience

6.2.2

Setting Remote Desktop Options

6.2.2.1

"General" tab

This tab is used to define a user name and password in order to access the server
station. These correspond to the user configurations created on the server station itself
(example of user name: "clg")
If no fields are input at this stage in the connection, the remote user must specify a
user name and password in order to access the server station (as when starting a
session).

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A configuration can be saved (station, user, password) by clicking on "Save As". The
configuration can be retrieved by clicking on "Open".
6.2.2.2

Display tab

The "Display" tab is used to parameterize the supervision window that will be opened
on the local station on connection. "Full screen" mode corresponds to a full screen
view on the remote station. So as to be able easily to identify which station
corresponds to the view proposed, it is advisable to check the "Display the connection
bar when in full screen mode" option. This option displays a band at the top of the
screen indicating the address of the station that is under control. An example of this
band is shown below :

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6.2.2.3

Local Resources tab

The Local Resources tab is used to configure certain peripherals or options on the
local station (valid during the remote maintenance operation).
6.2.2.4

Programs tab

Check the Start the following program on connection option in the Programs tab
to start a program or open a folder as soon as the connection is established by .

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6.2.2.5

Experience tab

The "Experience" tab is used to configure the performance of the remote maintenance
connection.

Select the connection type established previously (cf. Chapter 3)

Modem (28.8 Kbps)
Modem (56 Kbps)
Bandwidth (128 Kbps - 1.5 Mbps)
LAN (10 Mbps or higher)
Custom
Check the appropriate parameters
Desktop background
Show contents of window while dragging
Menu and window animation
Themes
Bitmap caching

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6.2.3

Remote Desktop Window

Depending on the selected display mode (option), a full screen or reduced window
opens showing the user name and password prompt.

Enter the user name and password (corresponding to the local station), then click on
"OK".
The following window shows the desktop of the local station that is now under remote
control.

View of the remote station screen including the Remote Desktop window (local
station).

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6.2.4

Specific "Remote Desktop" Functions

The following keyboard shortcuts are available from the remote maintenance view:
CTRL + ALT + PAUSE = switchover on the client station from the server window to
the client station window
CTRL + ALT + END = equivalent of a local CTRL + ALT + BREAK

6.3

TAKING CONTROL OF THE CENTRALOG SERVER STATION

6.3.1

Simple Remote Maintenance

Remote maintenance operation executed from a Windows XP client station connected
directly to the Centralog XP server station (internet or network connection), only
available when using the Remote Assistance software.
After configuring the connection (Ch. 3.1) and Remote Assistance (Ch. 3.2 , 5.1 and
5.2), the procedure is as described above (Ch. 5.3).

6.3.2

Cascaded Remote Maintenance

Remote maintenance operation executed from a client station connected to a
Windows XP relay station (internet connection, use of Remote Assistance and the
associated chat function). From this relay station (controlled from the local station),
the remote maintenance operator will take control of the 3rd station (server station)
by using the site network and Remote Desktop commands.
After configuring the respective connections (Ch. 3.1) and the help software (Ch. 5.1,
5.2 and 5.3), the procedure is as described in Chapters 5.3 and 5.4)
Note on control: Communication between the client station and the relay station is
managed by Remote Assistance by means of an invitation (***.msrcincident,
password) and an authorization (name user / password). Access to the server station
is managed by Remote Desktop, by means of an authorization (user name /
password) demanded on connection.
Note on displays: When cascaded remote maintenance is established, the last
station displays a single window corresponding to a session logon prompt inviting the
local user to retake control. As this station is redirected to the relay station (where
Remote Assistance displays an observation window), the local operator can see the
maintenance operations carried out remotely on his server station via this window.

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