To: Jessica Lee

From: Kevin Arce, General Manager of the Hilton Stockton hotel

Date: June 19, 2016
Subject: Promotion

I am very happy with the work you've played for the past years. Your excellent customer
service has been us one of the most important elements for success with the customers. Aside
from your excellent customer service I have noticed a real leadership and commitment to the
company. So I decided to promote you to supervisor department customer service. As always
youre going to do a spectacular job. Congratulations!

Sincerely
Kevin Arce