Doi Moi Va Phat Trien To Chuc

i m i & Pht tri n T ch c
Hnh vi T ch c
i m i & Pht tri n

T ch c
Nguy n H u Lam, Ph.D
Email: lam@ueh.edu.vn
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M c tiu
K t thc vi c h c t p ch
ng ny, b n s c kh
1.
M t nh ng p l c thc
y, t o ra s
2.
Trnh by nh ng p l c ch ng l i, khng c s
:
i
i
3.
Tm t t m hnh thay
4.
Gi i thch nh ng gi tr n n t ng c a nh ng n l c pht tri n

t ch c
i c a Kirt Lewin
5.
Nh n ra nh ng
im i
6.
Li t k nh ng
7.
nh ngh a v Qu n l tri th c v gi i thch v t m quan tr ng

c a n
c tnh quan tr ng c a cc t ch c sng t o,

c tnh c a t ch c h c t p
Center for Excellence in Management Development
Nguy n H u Lam, Ph. D. Email: lam@ueh.edu.vn
Hnh vi T ch c
Thay
i & Pht tri n T ch c
p l c Thay
it
ng c
ng
nt i
T
T
ng lai
i sng
Chng ta ph i pht tri n m t kh !"!#

nhn th$ gi i theo cch m i m% m i ngy.
S t&n t i c a chng ta i h'i i u ny.
Th$ gi i kinh doanh ngy nay i h'i nh ng
ng (i c th
i tnh th$
hi n th c
ha cc t m nhn, s m ng, v nh ng m)c
tiu c a t ch c.
Hnh vi T ch c
Chng ta c n d*ng c m r(i b' th$ gi i c*

v b t u khm ph m t th$ gi i m i.
Chng ta c n t+ b' cch g n ch t v i
nh ng cu tr l(i ng (cu tr l(i ng
c a chng ta d a trn nh ng kinh nghi m
c a ngy hm qua ch khng ph i th$ gi i
ngy nay).
Lng d*ng c m
M
c t t c nh ng g b n
cm .
l v
p c a tr tu c a con ng i!
Lm t t c nh ng g b n mu n lm.
l s c m nh c a ch
i!
T tin trong ki m tra
l s d ng c m
t i h n c a b n.
t t i thnh cng!
Bernard Edmonds
Hnh vi T ch c
T nt iv
a T ch c
ch
ng
c quy n
C nh tranh
Nh ! c,
chnh quy n
Cng c ng
Kinh doanh
Qu c gia
Ton c u
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S T nt iv
a T ch c
ch ng
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Kha c nh
D ng m u m i
T c
Ch m
Ph m vi
T+ t+, t"ng d n
R-t nhanh
M)c tiu
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thay i
Thi
c a
tinh th n
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cc l i l m s2 b ph t
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Nh0 nhng, l ch s
Ngu&n g c
c a thay i
T+ trn xu ng d
M c
c a
ho ch nh
Cao: S/n sng, s/n sng, s/n sng,

nh m, nh m, nh m b n!
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S . ng
M tl n
Lin t)c
B n ch-t
N$u n khng v,, khng )ng t i
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c lo i tr+;
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qu n l v duy tr s
i
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h1n trong vi c khng thay i; nh ng l i l m
c nhn nh n l s pht hi n v nh ng c1
h i cho h c t p
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ng,
ol n
T+ c-p trung v c-p th-p c*ng nh t+ c-p

cao
p v, n!
Hnh vi T ch c
Cc lo i Thay
THAY
'I TI(N TRI)N
THAY
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Ti n b! lin t c
Duy tr s
cn b"ng
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b! ph n c a t ch c
Thng qua c%u trc v
qu trnh qu n l hi n t i
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Ngu n: A. Meyer, J. Goes v G. Brooks. (1992)
! su c a Thay
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th cc
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i th (ng $n t+ bn
ngoi ch th
i
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i bn trong b 67 a l n nh-t b3i
s m-t i nh ng a v trong t ch c
Nh ng ng (i n m gi quy n l c qu lu c 89
h ng ch: th c hi n nh ng thay i ti m ti$n, t+ t+
K$t c)c c a cu c -u tranh v quy n l c trong t
ch s2 xc nh t c
v ch-t l ng c a s
i
M hnh Thay
Kurt Lewin
ic a
Lm r ra
Thay
Lm ng l i
Hnh vi T ch c
M hnh Phn tch p l c

Tnh tr ng
c mong
Khng c
i
Khng c
p l c
Thay i
Khng c
Tnh tr ng
Hi n t i
p l c
Thay i
p l c
Thay i
Tr c khi
thay i
Trong khi
thay i
Sau khi
thay i
Phn tch p l c
p l c Thay
Khng c
Tnh tr ng
hi n t i
Tnh tr ng
Mong mu n
trong t 1ng lai
Ngu&n: Adapted from Zand, D. E. Force field analysis. In N. Nicholson (ed.), Blackwell
Encyclopedic Dictionary of Organizational Behavior. Oxford, England: Blackwell, 1995, 181.
10
Hnh vi T ch c
M hnh p l c c a s 2
i
(Force-field Model of Change)
Tnh
tr ng
c
mong i
p l c khng c
Tnh
tr ng
hi n t i
p l c thay
i
Th i gian
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!ng
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trnhthay
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ch
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ng
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trnnh
nh ng
ngk$t
k$tqu
qu
cc aaphn
tch
thng
tin.
phn tch thng tin.
Cc
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1.1.
2.2.
3.3.
4.4.
cc: :
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on
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tch
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nghin
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11
Hnh vi T ch c
Pht tri n T ch c
Pht
Phttri
tri nntt ch
ch cc (OD)
(OD)
Cc
Ccgi
gitr/
tr/cc aaOD:
OD:
K8 thu t Pht tri n T ch c

Hu%n
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luy nnnh
nh yycc m
m
12
Hnh vi T ch c

Ph
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kh oost
st

TT v%n
v%nqu
qu trnh
trnh
13
Hnh vi T ch c

Pht
Phttri
tri nn !i
!i
Cc
Ccho
ho tt !ng
!ngpht
phttri
tri nn !i:
!i:
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tiuv
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cc uutin
tin
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tri
n
cc
quan
h
qua
l
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ccc
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thnh
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t5ng thnh vin
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tchqu
qutrnh
trnhcc aa !i!i

Pht
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tri nnss 22
gi1a
cc
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nhm
22
c
c
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14
Hnh vi T ch c

Khm
Khm ph
ph nh1ng
nh1ng ii m
mm
m nh
nh
(Appreciative
(Appreciative Inquiry)
Inquiry)
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Theo uu i ivivi ccnh
nh nnra
ranh
nh ng
ngph
ph m
m
ch-t
ch-tv
vnh
nh ng
ng i i m
mm
m nh
nh ccbibi tt
cc aam
m tttt ch
ch c,c, dd aavo
vo m
m
hon
honthi
thi nnvivi ccth
th cchihi n.
n.
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phnh1ng
nh1ng i i m
m
m
m nh
nh: :
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ph:
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c:c:
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Thi t tkk : :
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nh:
Nh1ng Ch
- Hi n i:
Khuy$n khch
im i
ii m
m ii
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cc
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p
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kh3i
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15
Hnh vi T ch c
Nh1ng Ch
- Hi n i:
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TT ch
ch cc HH cc tt pp
M
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ch cclin
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t)cpht
pht
tri
n
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kh
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tri n nh ng kh !"!#<
n"ng
l
c
c
a
n
n"ng l c c a n
thch
i.i.
thch ng
ngv
v
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c ii m
m: :
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:m gi1
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m nh
n chung
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ng c
ch t t duy
bb;
ccch
duy
cc kk8,
8, l l cchh uu
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n t t ch
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m
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ch ccnh
nh m!
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th=
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ng
c
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nh
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n
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tt
Nh1ng Ch
- Hi n i:
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(Single-looplearning)
learning)
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vng(Double-loop
(Double-looplearning)
learning)
16
Hnh vi T ch c
Nh1ng Ch
- Hi n i:
Nh1ng
Nh1ngv%n
v%n --trong
trongcc
cc
tt ch
c
truy-n
th=ng:
ch c truy-n th=ng:
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nh
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tranh.
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ch
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quy t tv%n
v%n --ch
ch
khng
khngph
ph i ivo
vosng
sngt t o,o,t t oo
dd ng.
ng.
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- Hi n i:
Qu n l T ch c H c t p
Thi
Thi ttll pp
m!t
m!tchi
chi nnll ,c
,c
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c%utrc
trc
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lHH cc tt pp
TTi
i //nh
nh h
nh
hhnh
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a
t
ch
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17
Hnh vi T ch c
Nh1ng Ch
- Hi n
Qu n l Tri th c (KM)
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Qu nnl
ltri
tri th
th cc
M
M ttqu
qutrnh
trnhtt ch
ch ccv
v
phn
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nh ng
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saocho
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nh
nh ng
ngthng
thngtin
tin $n
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ng
lc
cccc
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nh
nhkhn
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ngoan.
i:
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ngcc aaKM
KM: :
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quan
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=i
v
i
t
ch
c.
ng =i v i t ch c.
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ccc
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nhnr7i
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th ccv
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m.
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qu nnlltri
trith
th cc
gip
cho
t
ch
c
ho
t
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gip cho t ch c ho t !ng
c
chihi uusu%t
su%tcao
caohh n.n.
18

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i m i & Pht tri n T ch c

i m i & Pht tri n

Gi i thch nh ng gi tr n n t ng c a nh ng n l c pht tri n

nh ngh a v Qu n l tri th c v gi i thch v t m quan tr ng

c tnh quan tr ng c a cc t ch c sng t o,

Center for Excellence in Management Development

Nguy n H u Lam, Ph. D. Email: lam@ueh.edu.vn

i m i & Pht tri n T ch c

i & Pht tri n T ch c

Center for Excellence in Management Development

Chng ta ph i pht tri n m t kh !"!#

Center for Excellence in Management Development

Nguy n H u Lam, Ph. D. Email: lam@ueh.edu.vn

i m i & Pht tri n T ch c

Chng ta c n d*ng c m r(i b' th$ gi i c*

Center for Excellence in Management Development

Nguy n H u Lam, Ph. D. Email: lam@ueh.edu.vn

i m i & Pht tri n T ch c

Center for Excellence in Management Development

Cao: S/n sng, s/n sng, s/n sng,

M i nh-t: S/n sng, b n, nh m

N$u n khng v,, khng )ng t i

N$u n khng v,,

Th hi n s khuy$n khch; c r i ro nhi u

T+ c-p trung v c-p th-p c*ng nh t+ c-p

Center for Excellence in Management Development

Nguy n H u Lam, Ph. D. Email: lam@ueh.edu.vn

i m i & Pht tri n T ch c

'I TI(N TRI)N

'I T*N G+C

#nh h $ng n m!t

Center for Excellence in Management Development

Nguy n H u Lam, Ph. D. Email: lam@ueh.edu.vn

i m i & Pht tri n T ch c

Nh ng y$u t thnh cng c a c nhn

&ng h& th(i gian

Center for Excellence in Management Development

Center for Excellence in Management Development

Nguy n H u Lam, Ph. D. Email: lam@ueh.edu.vn

i m i & Pht tri n T ch c

Center for Excellence in Management Development

Cng khai v tr c ti$p

Center for Excellence in Management Development

Nguy n H u Lam, Ph. D. Email: lam@ueh.edu.vn

i m i & Pht tri n T ch c

Center for Excellence in Management Development

Nguy n H u Lam, Ph. D. Email: lam@ueh.edu.vn

i m i & Pht tri n T ch c

Chnh tr/ c a Thay

Center for Excellence in Management Development

Center for Excellence in Management Development

Nguy n H u Lam, Ph. D. Email: lam@ueh.edu.vn

i m i & Pht tri n T ch c

M hnh Phn tch p l c

Center for Excellence in Management Development

Center for Excellence in Management Development

Nguy n H u Lam, Ph. D. Email: lam@ueh.edu.vn

i m i & Pht tri n T ch c

Center for Excellence in Management Development

Nghin c u Hnh !ng

Center for Excellence in Management Development

Nguy n H u Lam, Ph. D. Email: lam@ueh.edu.vn

i m i & Pht tri n T ch c

Chng ta c n dng c m r(i b' th$ gi i c