15, “Why do some consumers refuse to switch to smartphones?” isan example of @® An open-ended question '. A value statement © A dosed question An in-depth question Objective 11.5: Explain how to plan informational reports and website content. 16. Which of the following is not a common way to organize informational reports? 2 Comparison Osssennen a 17. The structure and navigational flow of all the parts of a website are commonly referred to as ‘Objective 11.6: Identify the three most common ways to ‘organize analytical reports. 18. If you have a long history of success in business and are highly regarded by your audience, which two organizing ‘models will probably be sufficient for most reports to this cd Focusingon conchusions or focusing on recommendations Focusing on conclusions and focusing on troubleshooting ‘¢ Focusing on logic or focusing on analysis Focusing on reason and focusing on logic 200\ CHAPTER 11 Planning Reports and Proposals 361 ‘Objective 11.7: Explain how to plan proposals. 19. What is the most significant factor to consider when plan- ‘ing a business proposal? Whether the recipient prefers printed or electronic (©) Whether theron sed or wed % The number of writers who will be involved 44. Whether the andience willbe receptive to new ideas 20, REP stands for © Request for proposals 'B. Reason for proposing