Professional Documents
Culture Documents
Basic Reservation
March 2010
Amadeus Information
THAI-AMADEUS Southeast Asia Co.,Ltd.
The Offices At CentralWorld
999/9 Unit 3406-3412, 34th Floor
Rama 1 Rd., Pathumwan
Bangkok 10330
March 2010
Table of Contents
Chapter 1 y Introduction A
Introduction A
Objectives A
Request Help After an Error Message B
Recall Entry C
Where do I go for help? C
Chapter 1
Introduction
Objectives
NMWATSON/HARALD MR
HE/
If you have entered an invalid transaction code, and then request the
help function, the system automatically displays the on-line help
main menu.
You can recall the last entry, or entries you have made in the
Amadeus Central System. When you make this entry, the system
automatically redisplays your last entry. And if you make it again. It
displays the entry before that.
RE
The system redisplays your last entry, positioning the cursor at the
beginning of the entry. When you press Enter, the system displays
the information associated to the entry.
HE
If you cannot find answer here, contact your local help desk.
Chapter 2
Amadeus Information System (GG)
HEGG
You can request information from AIS at anytime, even if you are not
signed into system. When you are already working in the system you
can display information from AIS and the continue with your previous
activity.
CATEGORY
SUBJECT
PAGE
Each level has a defined keyword and title. You can combine
keywords and titles to produce Quickpath entries, as you will learn
later in this module. Quickpath entries display information quickly
and efficiently.
GGAIS
Scrolling Entries
HESCROLL
Entry Explanation
MD Move Down to the
MU Move up to the next screen of information
MT Move top or to the first screen of information
MB Move bottom or to the last screen of information
MP Redisplay a cleared screen
MS# Move screen to a specific line number
GP# Go page to a specific page number
Note: # equals the number of lines you want to move, or the page
number you want to go to.
Airline Information
To request the airline information page, enter:
GGAIR
ENTER: OR:
PARTICIPATING CARRIER XX AIS PAGES ........... GGAIRXX
LIST OF CARRIERS HAVING THEIR OWN AIS PAGES .. GGAIRAIS
ACCESS & FUNCTION LEVEL PER AIRLINE .......... GGPCAXX
PARTICIPATING CARRIERS "ON REQUEST" .......... GGPCALREQ GPREQ
ACCESS LEVELS ................................ GGPCALACC GPACC
FUNCTION LEVELS .............................. GGPCALFUN GPFUN
CARRIERS SUPPORTING DAILY SCHEDULE UPDATE .... GGPCALDSU GPDSU
INFO.ON AIRLINE-SPECIFIC E-TICKETING POLICIES.... HEETTXX
CARRIERS SUPPORTING NEGOTIATED SPACE ......... GGPCALNSP GPNSP
CARRIERS' COUNTRY OF ORIGIN (PER AIRLINE)..... GGPCALAIR GPAIR
GGAIRAY
Country Information
The country information index displays the subject of information that
is maintained for various countries, and instructs you on how to
obtain specific information for a country.
GG COU or GG COUNTRY
When you know the two-letter country code, you can use the
quickpath entry:
GG COU TH
Airport Information
Airport information contains details of the airport facilities and the
transportation services between airports and major centers.
GG APT or GG AIRPORT
When you know the three-letter code of the airport, you can use the
quickpath entry:
GG APT LGW
UNITED KINGDOM GB
You can obtain a list of airports serving one city entering the three-
letter city code:
GG APT PAR
===============================================================
===============================================================
END OF DISPLAY
Entry Displays
GG APT XXX CHECK Terminal name or number, and the
names of the airlines departing and
arriving from that terminal.
GG APT XXX SURF Surface facilities including transportation
to and from city center.
GG APT XXX FACIL Terminal facilities, including banks,
lunges, post office, and other facilities
GG APT XXX PARK Facilities available for car parking
Code Decoding
AIS allows you to decode action codes and four-letter service codes.
GG CODE
GG CODE W
>
AIS News
A new feature is available in AIS. News is a comprehensive list of all
the products that have been updated and shown in the daily sign-in
message. It can include updates on new air, hotel and car providers,
as well as functionality changes to Amadeus.
GG NEWS
GG AIR SK NEWS
Locating Text
You can locate specific text, or characters within an AIS page. The
system searches for the text you have entered and displays the page
where the first occurrence of the text is found. The minimum length
of search characters is 59.
GSL/INFANT/
Help (HE)
The Amadeus Central System contains an on-line help facility. Help
is a complete description of each Amadeus entry. You can access
the help function during any part f transaction. After accessing Help,
you can return to your previous activity.
HE
HEPNR
The system displays both the quickpath entry and the page location.
You can use either the quickpath entry, or the GP command to
access the desired information
MS022
Help Topics
Topics have been added to on-line help. They are:
HE FARE Information for Fare
HE HOTEL General information on Hotel companies
HE QUEUE Information on Queue.
Chapter 3
Conversion Function
• Airline codes/names
• Airport and city codes/names
• State codes/names
• Country codes/names
• Aircraft Equipment codes/names
• Mathematical Calculations
• Time Calculations
• Date Calculations
• Metric Conversions
• Temperature Conversions
• Minimum Connecting time
The airline industry uses a system that identifies each airport and city
with a unique three-letter code. These codes are administered by the
international Air Transport Association (IATA), and the international
Standard Organization (ISO). Each airline is identified by a unique
two-letter code. These codes allow you to quickly and efficiently
identify cities, airports, and airlines. Below are examples of these
displays. The displays are explained in detail later in this chapter.
DAN PARIS
DANPARIS
A:APT B:BUS C:CITY G:GRD H:HELI O:OFF-PT R:RAIL S:ASSOC TOWN
PAR C PARIS /FR
A BVA - BEAUVAIS TILLE - 0K /FR
A POX - CERGY PONTOISE - 0K /FR
A CDG - CHARLES DE GAULLE - 0K /FR
A LBG - LE BOURGET - 0K /FR
A ORY - ORLY - 0K /FR
A TNF - TOUSSUS LE NOBLE - 0K /FR
A XCR - VATRY - 0K /FR
A VIY - VILLACOUBLAY - 0K /FR
H JDP - HELIPORT DE PARIS - 0K /FR
H JPU - LA DEFENSE HPT - 0K /FR
B XEX - AEROGARE DES INV BUS - 0K /FR
B XTT - ETOILE BUS SERVICE - 0K /FR
B XGB - GARE MONTPARNASSE BUS - 0K /FR
R XDT - CDG TGV RAILWAY STN - 0K /FR
R XED - DISNEYLAND PARIS - 0K /FR
R XHP - GARE DE L'EST RAILWAY - 0K /FR
R XPG - GARE DU NORD RAILWAY - 0K /FR
FSM S PARIS - 64K E /USAR
PIH S PARIS -122K SE /USID
Specific country:
DAN LONDON/GB
DAN PARIS/USTX
The first two-characters are the ISO country code (US), and the
second two-characters are the state or province code (TX).
DAC SFO
DACSFO
A:APT B:BUS C:CITY G:GRD H:HELI O:OFF-PT R:RAIL S:ASSOC TOWN
CITY :
SFO*C SAN FRANCISCO /USCA:CALIFORNIA
AIRPORT-HELIPORT :
EMB A EMBARKADER /USCA - 0K
SFO A SAN FRANCISCO INTL /USCA - 0K
JCC H CHINA HPT /USCA - 0K
DAC MUC/ALL
DNS AU
DNSAU
AU AUSTRALIA
AC AUSTRALIAN CAPITAL TERRITORY
NS NEW SOUTH WALES
NT NORTHERN TERRITORY
QL QUEENSLAND
SA SOUTH AUSTRALIA
TS TASMANIA
VI VICTORIA
WA WESTERN AUSTRALIA
DNS US CA
DNSUSCA
US CA CALIFORNIA/UNITED STATES OF AMERICA
DNS FLORIDA
DNSFLORIDA
US FL FLORIDA/UNITED STATES OF AMERICA
DC JAPAN
DC JP
DCJAPAN
JP JAPAN/ASIA TC3
DNA IBERIA
DNAIBERIA
IB/IBE 075 IBERIA
DNA IB
DNA075
DNE AIRBUS
DNEAIRBUS
AB3 W AIRBUS INDUSTRIE A300 JET 181-317
ABF W AIRBUS INDUSTRIE A300 FREIGHTER JET N/A-N/A
ABY W AIRBUS INDUSTRIE A300-600 FREIGHTER JET N/A-N/A
ABB W AIRBUS INDUSTRIE A300-600ST BELUGA JET N/A-N/A
ABX W AIRBUS INDUSTRIE A300B4/C4/F4 FREIGHT JET N/A-N/A
315 W AIRBUS INDUSTRIE A310-200 JET 167-246
312 W AIRBUS INDUSTRIE A310-200 JET 169-246
313 W AIRBUS INDUSTRIE A310-300 JET 167-222
AB4 W AIRBUS INDUSTRIE A300-B2/B4/C4 JET 211-317
AB6 W AIRBUS INDUSTRIE A300-600/600C JET 207-317
ABA W AIRBUS INDUSTRIE A300 (LH CONFIG) JET 207-275
ABM W AIRBUS INDUSTRIE A300-C4 MIXED JET 211-336
AB2 W AIRBUS INDUSTRIE A300-B2 JET 238-298
318 N AIRBUS INDUSTRIE A318 JET 107-117
32S N AIRBUS INDUSTRIE A318/A319/A320/A321 JET 107-220
319 N AIRBUS INDUSTRIE A319 JET 112-134
320 N AIRBUS INDUSTRIE A320-100/200 JET 123-180
322 N AIRBUS INDUSTRIE A320-200 JET 124-180
32Z N AIRBUS INDUSTRIE A320-200 CP CONF JET 132-N/A
321 N AIRBUS INDUSTRIE A321 JET 174-220
330 W AIRBUS INDUSTRIE A330 JET 256-412
DNE AB3
DNEAB3
AB3 W AIRBUS INDUSTRIE A300 JET 181-317
You can display the minimum connecting time to show the minimum
amount of time required to make connections between flights at
airports, or between airports. You can request the minimum
connecting times for:
Basic Entry
DM BKK
DMBKK/26JAN09
BKK STANDARD MINIMUM CONNECTING TIMES
BKK-BKK FROM - TO D/D D/I I/D I/I
CC FLTN-FLTR ORGN EQPTM-CC FLTN-FLTR DEST EQPTM HMM HMM HMM HMM
- 115 115 115 115
Calculator
• Mathematical Calculations
• Time Calculations
• Date Calculations
• Metric Conversions
• Temperature Conversions
DDMIA1500/MAD
Calculate the time in
MAD TIME IS 2100/ 900P ON
Madrid when it is
DD MIA1500/MAD TUE02SEP08
1500 In Miami
MAD IS 06HRS 00MIN LATER
March 2010
Table of Contents
y Introduction 1
y Sign-In Procedures 2
Work Areas 3
Move between Work Areas 3
Office Identification 4
Sign-Out 5
y Amadeus Air 6
Definition of flight types 6
Airline Access Indicator 7
Record Return 8
Requesting Availability and Schedules 9
Scrolling Entries 11
Availability Options 11
Additional Availability and Schedule Displays 12
Changing an Availability or schedule Request 12
Direct Access
Timetable Display 13
Flight Information 14
28 Remarks Element y
28 General Remark
28 Confidential Remark
28 Itinerary Element
29 Frequent Flyer y
29 Display Information
29 Partial PNR Creation
30 SSR Creation
30 Combining PNR Elements
31 PNR Security y
31 Creating a PNR security Element
32 Displaying a PNR security Element
y PNR Retrieval 33
Retrieval Entries 33
y PNR Modification 34
Canceling PNR Element 34
Canceling Name Element 35
Canceling Complete Itinerary 35
Passenger Name Modification 35
Name Update 36
Segment Modification 36
Booking Classes and Dates 37
PNR Element Modification 38
y Non-Homogeneous Condition 39
AXR Record 39
Retrieve an AXR Record 40
Split PNR 41
y Queues 43
Queue Description 44
Queue Displays 46
General Transaction 46
Manual Queue Placement 47
Amadeus Basic Reservation
Introduction
Sign-In Procedures
JI2222AA/AS
A-SIGN COMPLETE/02SEP/AS
********** AMADEUS PRODUCT NEWS ********** SEE GGNEWS
AIR ZAMBIAN AIRWAYS (Q3) ENJOY AAS GGNEWSAIR
AIR ORENAIR (R2) ENJOY AMADEUS ACCESS SELL GGNEWSAIR3
AIS MYAIR (8I) - NEW INFO PAGES PARTICIPANT GGNEWSAIS2
AIR MOLDAVIAN AIRLINES (2M) ENJOY AAS GGNEWSAIR2
JJ2222AA/AS
A-SIGN COMPLETE/02SEP/SU
WELCOME TO THE AMADEUS PRACTICE TRAINING SYSTEM
-----------------------------------------------------
FOR INFORMATION ON THE PRACTICE TRAINING SYSTEM REFER
TO THE FOLLOWING ON-LINE HELP PAGES:
HE TRAINING
OR
HEJJ
*TRN*
Work Areas
Six work areas are associated with each terminal. They are identified
by the letter A,B,C,D,E, and F. You can request a specific, multiple
or all work areas when you sign in. Using work areas allows separate
transactions by one of more agents to take place using one terminal.
You can check the status of each work area after you have signed in,
enter:
JD
When you sign in to more than one working area, you can move from
one area to another.
JMB
JB
Office Identification
BKKTG215A
Sign-Out
To sign out of one working area, or the area you are currently active
in, enter:
JO
JOA/B
JO*
Amadeus Air
The following table describes the indicators that can appear in the
availability display:
Record Return
An availability display shows only flights that have a least one class
of service available for sale or waitlist, and only for the airlines that
have an availability and sales agreement with Amadeus.
A schedule display shows all scheduled flights whether they have
seats available or not, and only for the airlines that have a sales
agreement with Amadeus. To request schedules for airlines not
having an availability and sales agreement with Amadeus, you must
use the /A option at the end of your entry.
There are three type of availability and schedule displays you can
request.
Availability Schedule
Type
Transaction code Transaction code
Neutral AN SN
Departure Time AD SD
Arrival Time AA SA
AN01JUNBKKMEL
AN Availability Neutral
01JUN Departure Date
BKK Departure airport/city with three letter code
MEL Arrival airport/city with three letter code
AN01JUNBKKMEL
** AMADEUS AVAILABILITY - AN ** MEL MELBOURNE.AUVI 272 MO 01JUN 0000
1 TG 981 C9 D9 J0 Z0 Y9 B9 M9 /BKK MEL 2 0015 1225 E0/777 9:10
H9 Q9 T9 K9 S9 V9 W9
2 TG 999 C9 D9 J8 Z0 Y9 B9 M9 /BKK MEL 2 0810 2120 E0/777 9:10
H9 Q9 T9 K9 S9 V9 W9
3JQ:QF 266 Y9 B9 H9 K9 M9 L9 V9 /BKK MEL 2 2100 0915+1E0/332 TR 9:15
S9 N9 Q9 O9
4 JQ 030 J4 D4 Y4 V4 T4 S4 R4 BKK MEL 2 2100 0915+1T0.332 9:15
Q4 O4 N4 M4 L4 K4 H4
5 FD3573 V4 P4 L4 U4 T4 Q4 M4 BKK KUL L 1720 2025 T0 733
K4 H4 Y4
MH 149 C4 J4 D4 Y4 W4 K4 B4 KUL M MEL 2 2130 0700+1E0.772 9:40
H4 M4 Q4 S4 V4
6 MH 783 C4 J4 D4 Y4 W4 K4 B4 BKK KUL M 1710 2015 E0.330
H4 M4 Q4 S4 V4
MH 149 C4 J4 D4 Y4 W4 K4 B4 KUL M MEL 2 2130 0700+1E0.772 9:50
H4 M4 Q4 S4 V4
7 SQ 979 F4 P4 A4 Z4 C4 J4 D4 /BKK SIN 1645 2010 E0.772
S0 Y9 B9 M9 Q0 W0 N9 V0 T0 E9 H9 L9 K9
SQ 227 F4 P4 A4 Z4 C4 J4 D4 /SIN 3 MEL 2 2100 0610+1E0.773 10:25
S0 Y9 B9 E9 M9 W0 Q0 N9 H9 V0 T0 L9 K9
Explanation
Scrolling Entries
Entry Explanation
MD Move Down to the next screen of information
MU Move Up to the next screen of information
MB Move to the bottom of information
MT Move to the top of information
MP Redisplay a cleared screen
MPAN or MPSN Redisplay a cleared screen, after you have
made a different entry
Availability Options
Option/
Use to Display Entry Example
Indicator
Specific airline Availability for a specific AN01JUNBKKMEL/ATG
/A airline Or Schedule display
for airlines not having an Note: You can enter up to
availability and sales three airline codes, including
agreement with Amadeus YY, separated by a comma.
Class of service Availability for a specific
class of service AN01JUNBKKMEL/CY
/C
Connecting Point Display availability over a AN01JUNBKKMEL/XSIN
/X specific connecting point
Note: You can enter a
maximum of two connecting
points.
Entry Displays
Departure time
AD01JUNBKKMEL1000
Or Display flights by departure time
SD01JUNBKKMEL1000 beginning one hour prior to the time
specified in your entry
Arrival Time
AA01JUNBKKMEL1500
Or
Displays flights arriving up to two hours
SA01JUNBKKMEL1500
prior to the time specified in your entry.
7-day search
AN/08FEBANCNOU
Or Searches for flights within a 7-days
SN/08FEBANCNOU range from the date you specified in
your entry.
Entry Changes
ACMAD Origin airport or city code
AC//DUS Destination airport or city codes
ACCDGLHR Origin and destination airport or city codes
AC5 Date to five days later
AC-3 Date to 3 days earlier
AC20FEB Date to 20Feb
AC1600 Time
AC/AAF Preferred airline
AC/XFRA Connecting city
Entry Requests
ACR Return availability for the same date
ACR23MAR Return availability for a different date
Return availability for a specific number of days
ACR6
after the outbound trip
ACR23MAY1800 Return availability for a specific date and time
Timetable Display
TN19OCTBKKLAX
TN19OCTBKKLAX
** AMADEUS TIMETABLE - TN ** LAX LOS ANGELES.USCA 19OCT08 26OCT08
1 TG 794 X13 BKK LAX B 1920 2125 0 30MAR08 25OCT08 345 16:05
2 TG 796 7 BKK LAX B 0630 0915 1 26OCT08 02NOV08 777 16:45
3 CI 836 7 BKK TPE 1 1750 2225 0 CONNECT TPE 738
CI 008 7 TPE 2 LAX B 2325 1950 0 26OCT08 26OCT08 744 16:00
4CX:AA6102 7 BKK HKG 1 1900 2245 0 CONNECT HKG 744
CX:AA6120 7 HKG 1 LAX B 2345 2115 0 26OCT08 26OCT08 773 16:15
5 CX 702 7 BKK HKG 1 1900 2245 0 CONNECT HKG 777
CX 880 7 HKG 1 LAX B 2345 2115 0 26OCT08 26OCT08 773 16:15
6 TG 602 7 BKK HKG 1 1900 2245 0 CONNECT HKG 772
CX:AA6120 7 HKG 1 LAX B 2345 2115 0 26OCT08 26OCT08 773 16:15
7 TG 602 7 BKK HKG 1 1900 2245 0 CONNECT HKG 772
CX 880 7 HKG 1 LAX B 2345 2115 0 26OCT08 26OCT08 773 16:15
Explanation
4TG:LH9736 1357 BKK MEL 2 0015 1225 0 05APR09 02OCT09 777 9:10
4 Line number
TG:LH Flight number
1357 Days of operation :
D = Daily
1,3,5,7 = Mon,Wed,Fri,Sun
X5 = Everyday except Fri
BKK MEL2 Departure , terminal and Arrival, terminal
0015 1225 Departure, Arrival time
0 Number of stops en route
05APR09 02OCT09 Effective and discontinue dates
777 Equipment
9:10 Duration Time
Flight Information
• Stops en route
• Meals
• Class of service
• Traffic restriction
• Confabulation (if any)
DOTG981
DOTG981/01JUN
DOTG981/01JUN
* 1A PLANNED FLIGHT INFO * TG 981 272 MO 01JUN
APT ARR DY DEP DY CLASS/MEAL EQP GRND EFT TTL
BKK 0015 MO CDJZYBMHQTK/M 777 9:10
SVW/M
MEL 1225 MO 9:10
COMMENTS-
1.BKK MEL - ARRIVES TERMINAL 2
2.ENTIRE FLT- 1/ MOVIE
3.ENTIRE FLT- 4/ AUDIO PROGRAMMING
4.ENTIRE FLT- 9/ NON-SMOKING
5.BKK MEL - ET/ ELECTRONIC TKT CANDIDATE
CONFIGURATION-
777 C 30 Y 262
• Itinerary
• Name
• Contact
• Ticketing
• Received From
After you have entered the five mandatory elements, you use an end
transaction entry to file the record in the Amadeus Central System.
When a PNR is filed in the system, it is assigned a six-character
code call a record locator. The record locator is used to retrieve a
previously created and filed PNR.
Itinerary Element
SS1C1
RP/BKKTG215A/
1 TG 981 C 01JUN 1 BKKMEL HK1 0015 1225 01JUN E 0 777 M
SEE RTSVC
Explanation
RT SVC
Connecting Flights
You use the same entry when booking a connecting flight in the
same class of service.
SS1MC1
Name Element
NM1BROWN/BILLY MR
Contact Element
AP BKK 022079000-B
APM–+66812345678
APE–test@hotmail.com
Ticketing Element
TKOK
TKTL23SEP
TKTL23SEP/1200
RF MARRY
End of Transaction
ET
Note: When you end transaction, the PNR is stored in the system.
You must retrieve the PNR again to make any modifications, or to
perform any other actions.
ER
ERK
Ignore Transaction
IG
IR
Passenger Association
AP BKK 02 207-9090-B/P2
AP BKK 02 207-9000/P1,3,5
AP BKK 02 207-9090/P2-5
6/P2
Segment Association
8/S3
Every new PNR that is created by a travel agency has an OSI CTC
element automatically created by the system. This contact element
contains the IATA city code, telephone number, and agency name.
Or you can manually input OSI to inform all the airlines, enter:
To create an SSR element with SSR four – letter service code enter:
SR SFML
Free flow text following the code can be mandatory, optional or not
permitted. The SSR elements is different from the OSI element
because it requires a response from the airline involved.
Through the Amadeus Central System you can request and confirm
an advance seat assignment for a passenger. Advance seat
assignments can be requested under the following conditions:
/W Window Seat
/A Aisle Seat
Seat Map
You can request airline seat maps for an Amadeus Access Airline
without having a PNR displayed on your screen.
SM TG981/C/01JUNBKKMEL
SM1
SM/4/C
Remarks Element
General Remark
General remarks are visible to anyone who can retrieve the PNR.
Confidential Remark
RC COMMISSION THB350.00
Itinerary Remark
Frequent Flyer
Display Information
FFD TG – YB15226
YB15226
GREEN/ANDYMR
FFA TG – YB15226
RP/BKKTG215A/
1.GREEN/ANDYMR
2 *SSR FQTV YY HK/ TGYB15226/1
SSR Creation
FFN TG – YB15226
SR FQTV SQ – TGYB15226
NM1BROWN/BILLY MR;APBKK-2079000;TKOK;RFPAX;ER
PNR Security
You can store up to five security agreements per PNR, each of these
containing an office identification and the access mode to be applied
to the office.
You can enter an individual office identification, or use the “wild card”
entries. The “wild card” entries substitute asterisks ( * ) for portions of
the office identification.
ES BKKTG219W-B
ESD
ESX
PNR Retrieval
Retrieval Entries
The following tables describes the entries you can make:
When the system locates more than one PNR with the same name,
or cannot find an exact match for the name you entered, it displays a
list of all active and canceled PNRs that contain names beginning
with the same letter.
RT4
RT0
PNR Modification
You can modify or cancel existing PNR elements. When you modify
a PNR, the system transfers the original elements to PNR history at
end transaction.
• Name Elements
• Flight Segment
• Other
XE4
The following table describes the additional entries you can make.
XE2
You can cancel a complete itinerary. When you make this entry the
system automatically cancels all air, hotel, car, auxiliary segments,
non mandatory PNR elements, and changes the ticketing field to
TKOK.
XI
• If the flights are available for the required class and date in
the itinerary, the system allows the modification.
• The system allows airline ATOs and CTOs to perform any
name modification.
• If one class is critical in any segment in the PNR, travel
agents may only perform one modification, of a maximum
of three characters, for each surname.
Name Update
You can update an existing name field in a PNR. When you update a
name, the system retains all passenger associated elements.
Entry Updates
The family name, given name, and
NU2/1SMITH/HANS MR
retains passenger association
The given name, and retains passenger
NU3/JANE MRS
association
Segment Modification
Entry Modification
4/2 Increase/decrease the number of booked seats
Entry Modification
DL7 Delete inactive segments and place them in PNR
history.
This entry cancels the existing segments and resells the segments
using the new information. If the class of service and date is not
available, the system automatically displays a warning message and
an availability display.
Entry Modification
SBY Booking class on all segment
SBC2 Booking class on a specific segment
SBY3-6 Booking class on a range of segments
SB19JUN Date on all segment
SB18AUG4 Date on specific segment
SBF19DEC4 Booking class and date for a specific segment
Entry Modification
7/OK Change ticketing field
5/BKK 022079145 Change passenger contact
6/BKK 022079090–B/P4 Change passenger contact with
passenger association
8/P1-3 Add passenger association to an
existing element
5/P Delete passenger association
4/S Delete segment association
Non-Homogeneous Condition
AXR Record
The AXR record is a name list and a cross reference of the PNRs
that were automatically split by the system. Here is an example of an
AXR at end transaction:
When you display an AXR record from the PNR, the system replaces
the record locator of the displayed PNR with an asterisk (*). The
remainder of the display remains the same.
RT AXR
RT2
Split PNR
You can use the split transaction as the first entry after PNR
retrieval.
Entry Splits
SP3 One name from a retrieved PNR
SP1, 3, 5–8 Individual and a range of names from a retrieved
PNR
After you make the split transaction, the system response is a new
PNR for the name element numbers I the entry. The system tags this
PNR as the ASSOCIATE PNR-(AXR). There are two entries required
to file the associate PNR.
RFMRLEWIS
EF
The system automatically files the associate PNR and displays the
original PNR which is tags the –PARENT PNR- To file the parent
PNR, you must enter a received from element and end transaction.
Queues
Using queues you can communicate with other offices and organize
the workload in your own office by accessing and creating queues for
the different tasks you have to perform.
The categories of dual queues are divided into four date ranges.
Queue Description
The following table gives you an explanation of each queue, with its
number, type, identity, and category.
Queue Displays
QTQ
QT
General Transaction
The table below describes the transactions you can make when
working your queues:
Entry Explanation
QS 1 C6 D2 Queue start, specific category and date range
QN Remove the current PNR or message off queue and
display the next one
QD Ignore a PNR and place it at the bottom of the queue
QI Ignore the PNR, place it at the bottom of the queue
and exit queue mode
QE 8
QE 8 C1
QE 8 C1 D2
QE / BKK1A0980 / 97