Ree ee a Crater name: Ali Baylav company: Cavendish Lettings location: Nottingham couch: Jas Darar (Out business was not good before we met Jas Darar. Even though I was great at being aletting agent, I knew nothing about how fo actually run a business. Financially we didn’t know where we were. Iwas stressed and needed direction, Since I signed up to coaching with my local ActionCOACH Business Coach, Jas Darar, Thaven't looked back. stems we have introduced have had a profound effect on how we have positioned ourselves, whilst also increasing out revenue and profits Thave leamt a tremendous amount and the s exactly Jas helped us to inteoduce a company dashboard, which enables ws to identi ‘where we stand financially. We are now making informed decisions about recruitment, advertising and equipment parchases, ‘We have introduced monthly meetings with each department and also with individual employees. We set common goals and all the team are well aware ot our targets, which ‘we know we will achieve. The feedback from staff within these meetings is vital to our Recently, not only have we nearly trebled revenues, we have doubled the size of the team and have also moved into prominent main road offices with our key strategic partner. Growth is huge and all this is being done with no adverse impact on customer experience. We are continuing to grow whilst not losing that personal touch that has got us where we are today At the moment we are galloping into the future, each day moving closer to fulfilling our mission and vision. turnover: up 200% to £240k in 12 months| Gloucester House 399 Silbury Boulevard profit: up 200% in 12 months} Millon Keynes, MK9 2HL neilsinclair@actioncoach.com ae ee ar customer base: up 25% in 12 months Se camnesme my actionCOACH Bins Books, Gans, DVDs and CDs business coachingNe aN coach comments Crete client: Cavendish Lettings time with client: 18 months [first met Alin August 2008 when he was introduced to me by another of my cients Itwas immediately obvious to me that Ali was a highly ambitious individual. He had fantastic plans for himself and his business, bue he was frusteated that things were not moving as quickly as he thought they would, He did act see himself staying in the small office that only seated two people, but he did not really know how to take the next step. The fist thing was to get Alito set very clear goals to where he wanted to be. This process helped him to consider all areas of his business and think about what type of lifestyle he wanted. Once his goals had been set Ali became very clear about his future, sight down to planning the fulfillment of his dream to be an airline pilot! Iewas when we started to address each area of the business, that chings really started to move forward. We implemented stsategies to strengthen areas of the business that were not performing, and set up systems to streamline resources in the others. When any business experienc: Whilst we have had to deal with the natural growing. pains associated with growth, we have done so with no apid growth it ean cause issues. adverse impact on the customers. If anything, the dedication to customer satisfaction has grown, Allis an absolute joy to coach and he always has a can do attitude, His entrepreneurial fair is second to none and he is never afraid to make decisions and back his judgement. He is passionate about leatning and investing in his biggest asset, himself. As he grows, so does his business. The great thing about the growth that we have already achieved is that this is just the beginning of the journey! 222 222 time team money SE came sreemig actionCOACH Bins Books, Gans, DVDs and CDs business coaching