OLIVETTE HAMID

10 MARKHAM WAY
STAFFORD, VA 22556
OLVHAMID@AOL.COM
540-288-9317

OBJECTIVE:

I am an Educated, Intelligent individual that is always ready to anything mind-challenging. I’m

looking for a job with good career opportunity.

EDUCATION:

Northern Virginia community college 2004-2005

T.C.Williams High School 1999-2003

PROFESSIONAL EXPERIENCE:

TLK GROUP LLC- WOODBRIDGE VA 2008-Present

QUALITY CONTROL
July 2009-Present
.Ensure call quality standards by monitoring customer service Reps.
.Coach customer service Reps on sales techniques and call quality standards.
.Do monitoring live session on a daily basis
.Helped the company ranks #1 for call quality out of ten national vendors.

DATA PROCESSOR
JAN 2010-Present
.Handle customers with service related issues for COMCAST product.
. Process orders for Phones, Cable, and Internet services.
.When needed take inbound and outbound calls.
 SALES REPRESENTATIVE:
2008- 2009

.Maintained daily and hourly sales quotas.

.Always chosen to do live Monitoring session for the company
.Maximize sales potential by applying principals of marketing

ABBA MORTAGE COMPANY LLC-ALEXANDRIA

MORTAGE LOAN PROCESSOR
2004-2005

.Research various Banks and Lenders

.Learned about finance and appraisal
.Responsible for answering multiple phone lines
.Process Loan applications and set up appraisal appointment

DAYS INN HOTEL-ALEXANDRIA

SALES REPRESENTATIVE
2003-2004

.Check guest in and out of hotel

.Set up reservation over the phone
.Conducted hotel tours for walk-in clients
.Maintained office supplies for the front desk

COMPUTER SKILLS:

.Microsoft office
.Outlook Express
.Windows XP
.Data Entry

Reference available upon request