PERFORMANCE

APPRAISAL
TIPS AND TECHNIQUES

Quantum Leap Learning, Bangalore

080-41663430
 HR programs

Administrativ
Communication e uses

Organization
Constructive
al
criticism and
guidance PA Maintenance
Objectives

Documentatio
Pay scales & n
Pay raise

Training and
Promotions
development
Quantum Leap Learning, Bangalore
080-41663430
 Fundamentals of Performance
Management
1. Shared Responsibility

2. Plan, Monitor And Review

3. Ongoing Developmental
Process

4. Motivational Exercise

5. “OBSERVE And
EVALUATE An Employee In
Relation To PRE-SET
Performance Standards
Quantum Leap Learning, Bangalore
080-41663430
 What Is Appraised?

• Individual Task Outcomes

• Behaviour
• Traits
• Collective Outcomes
• Collective Processes

Quantum Leap Learning, Bangalore

080-41663430
 Appraisal By Objectives
• Set the organization’s goals
• Set the departmental goals
• Discuss developmental goals
• Define expected results
• Performance reviews
• Provide feedback

Quantum Leap Learning, Bangalore

080-41663430
 5 key Components of Appraisal/Review

1. Planning and
Preparation

2. Starting the Meeting

3. Discussion

4. Closing

5. Follow-up

Quantum Leap Learning, Bangalore

080-41663430
 Planning and Preparation

• Gather Your Appraisal Information and Materials in Advance

• Make a List, Organize the form and your examples
• Appraises should look at their last review notes, and collate any
"well done" emails from suppliers, clients or co-workers as ammo.
• Be familiar enough with your ratings and comments to talk about
them without reading them
• Prepare for atleast two weeks before the appraisal meeting

Quantum Leap Learning, Bangalore

080-41663430
 Planning and Preparation
•Take responsibility
"How can you and I help to move my career
forward
•What knowledge, skills and attitude do you
need to be successful?
•What has gone less well? What do you feel
were the reasons for this?
•What have you learned as a result of these
difficulties?

Quantum Leap Learning, Bangalore

080-41663430
“How performance appraisal meetings
are conducted dictates the
effectiveness of the entire process”

Quantum Leap Learning, Bangalore

080-41663430
 Appraisal Discussion

“Only 13% of employees and managers, and 6% of CEOs,

think their organization's performance appraisal is useful”

"The manager and you should spend only about 30% of the
time discussing the past and 70% talking about future
performance,"

Quantum Leap Learning, Bangalore

080-41663430
 Appraisal Discussion

 Opening the appraisal

discussion

 Using questioning
techniques

 Self-assessment

 Closing the appraisal

discussion
Quantum Leap Learning, Bangalore
080-41663430
 Handling the Appraisal
Discussion

• Remember that the appraisal meeting is a discussion

and a dialog between you and your supervisor.
• Ensure that you understand the purpose and format of
your performance appraisal discussion
• Maintain good eye-contact, attentive posture, and a
professional manner.
• Listen and take notes.
• Reflect back to your supervisor your understanding of
what your supervisor said.
• Compare the actual specific performance results and
behaviors to the standards. Stay away from blaming
others and making excuses.
Quantum Leap Learning, Bangalore
080-41663430
 Handling the Appraisal
Discussion
• Emphasize strengths, as well as areas that need
improvement.
• Be honest and take responsibility.
• Provide your ideas on how to resolve problems.
• If you don't agree with your supervisor, ask for specific
examples.
• Set goals, expectations, and standards together for the
next appraisal.
• Discuss development and training needs.
• Tell your supervisor what you need to do your job more
efficiently.

Quantum Leap Learning, Bangalore

080-41663430
Questioning Techniques in Appraisal

1. For testing their understanding (asking yes/no questions) -closed

question -They give you facts

2. Open questions -They ask the respondent to think and reflect,

they will give you opinions and feelings, they hand control of the
conversation to the respondent

3. Funnel Questions-Finding out more detail about a specific point

by starting on a general discussion

4. Probing Questions- to help you understand a statement they have

made. At other times, you need additional information for
clarification

Quantum Leap Learning, Bangalore

080-41663430
5. Leading Questions
• With an assumption
• By adding a personal appeal to agree at the end
• Phrasing the question so that the "easiest" response is "yes“
• giving people a choice between two options, both of which you
would be happy with, rather than the choice of one option or not
doing anything at all.
• leading questions tend to be closed.

6. Rhetorical Questions
People use rhetorical questions because they are engaging for the
listener - as they are drawn into agreeing

Quantum Leap Learning, Bangalore

080-41663430
 Closing an Appraisal Discussion

•Have a long-term plan -What are you going to

work on during the next period, to improve
yourself within these areas?

•A performance review is NOT a day-long

workshop mixed with therapy

•It's better to split money from personal

development

•What additional responsibilities would you like to

assume, to help you to develop yourself?

•Agree to the SMART objectives for the next

period.

Quantum Leap Learning, Bangalore

080-41663430
 Follow up

• Agree to SMART objectives for

the next period.
• Discuss the individual’s
personal development-your
needs to support the
achievement of these
objectives.
• Discuss the support you
would like from them

Quantum Leap Learning, Bangalore

080-41663430