Increase Your Company’s Presale Value:

The March Group’s Complaint Resolution Team

Shares Tips For Success.
www.themarchgroupcomplaints.com
Increase Your Company’s Value by
Effectively Handling Customer Complaints.
• In the best case scenario, service teams such as The
March Group complaints awareness team can diffuse
situations with angry or frustrated clientele and can
actually win a lifelong customer by handling the
situation in a professional and conscientious manner.
• In the worst case scenario, customer service
departments can not only lose a customer, but they
can lose other customers through negative reviews
and from a failure to learn from the situation.
• So how do customer service departments handle
things the right way?
 Successful Complaint Resolution Tips…

• Successful service departments like The March Group complaints

awareness team always take the complaints and concerns of the customer
seriously.
• The company representatives avoid finger pointing and work to truly
listen to what the client or customer has to say. They then ask what they
can do to make the situation right.
• Although the initial grievance of the client or customer might seem
unreasonable, in most cases they want to be heard and have their simple
complaint addressed.
• With careful listening skills, the customer service team can then make the
upset individual or organization an offer in good faith or can present a
variety of offers to diffuse the situation and give the other party options.
 Why is this important?
• When teams like The March Group complaints awareness team take
their complaints seriously, they can use the negative situation as a
learning opportunity to make a positive change in the future.
• Likewise, the client or customer will trust that the company is on
their side at this point, and they will have regained control over what
might have felt like an out of control problem.
• If a complaint is handled effectively, the customer or client will tell
others about their positive experience.
• If it is not handled effectively, they will also tell people, and they will
probably tell more people than if they were happy.
• Clearly, handling customer complaints responsibly is an important
aspect of any successful modern company.