Wendy A.

Mark
217 W. 1900 S.  Clearfield, UT 84015  Phone: 801-779-1676  Mobile: 801-678-0487
E-Mail: mawendy@msn.com

Date: November 29, 2009

Prospective Employer:

I am writing to request your consideration as a candidate for any client service, account
management, human resources positions that are currently open within your company.

I am a skilled professional with nearly 17 years of experience working in all aspects of client
services and account management. While I have extensive experience specific to outsourcing
and call center industries, my background also demonstrates my ability to be successful in a
variety of other business settings. I am a creative “out of the box” thinker and have consistently
proven that I can deliver strong results for my customers and business partners.

For your consideration, I am attaching a copy of my resume as well as several references. I

would appreciate the opportunity to interview with your company and look forward to meeting
with you.

Proficient in HR background, includes training, and experience with ADA, FMLA, Payroll, and
Employee Benefits. Proficient in writing business proposels, attending off-site client visits as well
as conducting on-site client visits. Have dealt with having a full-time on-site client.

Regards,

Wendy A. Mark
References for Wendy A. Mark

Michele Long – 801-621-4056, 1603 Canyon Road, Ogden, UT 84404

Certified Public Accountant
Known 15+ years

Paul Grant – 801-440-8280, 1286 S. 1200 W., Woods Cross, UT 84087

Vice President Client Services, Teleperformance USA
Known 10+ years

Shawnna Linville Thompson – 614-882-9875, 6524 Meadow Glen Drive South, Westerville Ohio,
43082
Known 15+ years
References for Wendy A. Mark

Michele Long – 801-621-4056, 1603 Canyon Road, Ogden, UT 84404

Certified Public Accountant
Known 15+ years

Paul Grant – 801-440-8280, 1286 S. 1200 W., Woods Cross, UT 84087

Vice President Client Services, Teleperformance USA
Known 10+ years

Shawnna Linville Thompson – 614-882-9875, 6524 Meadow Glen Drive South, Westerville Ohio,
43082
Known 15+ years