a year. • Grow your sales or share of customers faster than the market. • Relying on routine processes and common skills. • Calling in an expert to solve it for u. Focus on the future • Sorting out details of what happened in the past • Determine blame and accountability for the organization’s current circumstances • Avoid the mistakes of the past and improve current circumstances • Choose a course that increases the possibility of success • Find the best way to turn a vision into reality Pursue a noble Purpose • Make your fight about improving the lives of the customers • Motivate employees to go above or beyond their ordinary responsibilities • Generate plans that people throughout the organization can embrace Which fight should you take on?