SURVEY RESULT ON GLOBAL

OUTSOURCING
 Outsourcing

“The strategic use of outside resources to

perform activities traditionally handled by
internal staff and resources”

Why Outsource?

• Provide services that are scalable,

• Secure, and efficient,
• While improving overall service and reducing
costs
Sample Size 100
 INDIA
MARKET OPPORTUNITY
MARKET:
 2005: 35%
 2006: 32%
 2007: 38%
 compounded growth 2005–2009 : 27%
 —Population growth: 1.44%
 —Market size: $6,200 million
 GLOBAL COMPETITIVENESS: Average

COMPANIES:
 Cognizant, Infosys, Polaris, Satyam, Tata Consultancy and Wipro

(source: Forrester Research)

 Overall Assessment
Most popular outsourcing location worldwide,
 Early mover advantage;
 Experience as it has been an offshore destination for
more than a decade;
Ahead in the BPO curve;
Excellent education;
Huge experienced labor,
Acquiring management expertise;
 Familiarity with global customers;
Government supportive.
 CHINA
MARKET OPPORTUNITY
MARKET:
 2005: 30%
 2006: 29%
 2007: 26%
 compounded growth 2005–2009 : 25%
 —Population growth: 0.57%
 —Market size: $6.8 billion
 GLOBAL COMPETITIVENESS: Average

MAJOR PLAYERS : Asia info, Datacraft, Digital China, Eastcom

Group,ElectronicsGlobalServices,Huawei,I.T.United,NeuSoft,SichuanYinhai, ZTE
Corp

(source: Forrester Research)

 Overall Assessment
China is still aligned to hardware manufacturing and
development.
Software/offshoring services still in their infancy.
China’s labor pool, government support and low cost puts
it in second place.
It currently lags behind India in experience country risk,
experience, project management.
China offers incredible market opportunities
 Costa Rica
MARKET OPPORTUNITY

MARKET:

 2005: 33%

 2006: 31%

 2007: 27%

 compounded growth 2005–2009 : 26%

 —Population growth: 1.52%

 —Market size: $6.8 billion

 GLOBAL COMPETITIVENESS: Average

(source: Forrester Research)

 Overall Assessment

Ideal for outsourcing from the U.S.

low-cost & good infrastructure

 It has geographic and cultural;

 Proximity to the U.S,

 Only few hours flying time

Government supports technology offshoring