1 2

Across
3 1
3
4 5
5 7
8
6 9

f u l l i n t e g r a t i o n 10

Down
8
2
4
9 6

10
Across
One of the three commonly used productivity variables (having the greatest potential) (10)
When total output is restricted by lowest output capacity (10)
ERP is an advancement of this (3)
Eliminate supply chain middlemen to benefit the end customer (15)
Business process are analysed to this level (11)
When customization is done using standard subassemblies (14)
Controlled operations where the server, customer or process can take only the right action while
engaged in a service process (10)

Down
Net advantage gained by a common location with other companies (13)
Most popular certification in Operations management (5)
Term used for showing that Supply and use of material are not dependent (10)