1) Intangible services offered at Kadavu Resort:

Kadavu resort not only provides the customers with the place to stay but also
it provides the customer the feel and comfort which benefits the resort to
gain the customers faith.

The resort provides the customer with more than what they pay. The
comforts which the customers are getting are, the view of natural scenery
where the resort has been surrounded by coconut trees, a sense of calmness,
a wonderful view of the backwaters, a very good hospitality, a very
delicious food, and very well furnished rooms.

The ambience near the resort is very well developed. Since the resort being
situated outside the city, the customers can have a pleasant stay with a very
peaceful mind.

The customers come and stay at the resort with different intensions like to
spend their holidays with their kids, or to have an Ayurvedic treatment, or
for their business trips. This kadavu resort, very well understands the
customers purpose of visit and serve them accordingly. If the customer’s
purpose of visit is to spend their holidays with their kids, then the hotel
organizes various games and activities such as boat riding in the day and
cultural activities in the evenings such as classical dance and martial arts
shows. Moreover, they provide facilities like a park for kids as well as plans
for acquiring video-arcade games which makes the customer to feel that they
are well being severed. If the customers have come there for any treatment,
they guide the customers to the best of available Ayurvedic centers.

These were the kinds of intangible services offered at Kadavu resort.