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The caselet highlights the pesticide controversy that Cola majors faced in 2003.

It describes the New Delhi-based environmental group, Centre for Science and En
vironment (CSE) report that put the entire soft drink industry in a bad light. T
he report claimed that its laboratory tests had discovered that most soft drinks
sold in India were contaminated with large doses of pesticides like Lindane, DD
T, Chlorpyrifos, and Malathion. The caselet provides a detailed account of how C
ola majors overcame this crisis through the use of various marketing communicati
on tools.

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