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When you receive criticism, especially uncalled-for, say ͞Thank you for giving me your
opinion. I will definitely give it some thought.͟
͞This must be a difficult time for you. Is there anything I can do to help?͟
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When you tell someone a problem, offer a solution at the same time.
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Don͛t make negative after-the-fact comments about a choice when it can͛t be changed.
When someone has made a choice that is unalterable and regretted, offer positive help or
say nothing at all.
Be sure to say what you mean, especially when someone asks you about something that
affects you. If you don͛t you will be disappointed.
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Don͛t automatically disagree with someone͛s opinion before you take time to consider it
Ask, ͞What are your reasons for saying that?͟ Listen to the answer before you respond.
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Check yourself. If you talk too much, ask the other person a question and listen.
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Before sharing something important, ask, ͞Is this a good time for you?͟
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When you want something ask for it. Only you know what you want and need.
Don͛t expect someone to do a favor for you when your relationship is inconsistent.
Connect. Show an interest in people when you don͛t need anything from them.
Admit you don͛t know or that you are wrong when necessary.
Apologize by saying, ͞I͛m sorry for ͚ ͚.͟ ͞In the future I will ͚ ͚.͟
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Confront the people that make you angry, especially if you have told someone else 3 times
or more about your anger.
Stay neutral. Make supportive comments when listening, but don͛t be critical
Are you arguing about facts or opinions? If it͛s facts, then go get them.
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Only give advice when you are asked for it or you get permission.
Before you persuade someone you need specific reasons why they should.
If you tell someone you will try, let them know if you did it or not.
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Only make offers when you are certain you can/will follow through.
Don͛t cave under pressure and give a answer before you are prepared to.
When you aren͛t sure of your answer, the best response is always, ͞Let me think about it. I͛ll
get back to you by .͟
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Don͛t invite others to join in plans you have with someone else.
Get approval from a person you have plans with before you invite others along.