MANAGEMENT OF

GRIEVENCES
DEFINATION
 According to National Commission on
Labour,” Complaints affecting one or
more individual workers in respect of
wage payments, overtime, leave,
transfer, promotion, seniority, work
assignment and discharges constitute
grievances,”
CAUSES OF GRIEVANCES
 PROMOTIONS
 Supersession
 Acting promotion
 Seniority
 Pay fixation
 COMPENSATION
 Increments
 Payment
 Recovery of Dues
CAUSES OF GRIEVANCES
 AMENITIES
 Inequitable Distribution
 Entitlement
 Medical Benefits
 SERVICE MATTERS
 Transfers
 Continuity of Service
 Superannuation
CAUSES OF GRIEVANCES
 DISCIPLINARY ACTION
 Punishment
 Fines
 Victimization
 NATURE OF JOB
 Job Allocation
CAUSES OF GRIEVANCES
 CONDITIONS OF WORK
 Safety
 Hazards
 LEAVE
THE GRIEVANCE PROCEDURE
 STAGE 1
 Worker fills grievance form and submits to
the Shift-In-Charge.
 If the Shift-In-Charge is able to address the
grievance then the process is finished here,
otherwise move to STAGE 2.
THE GRIEVANCE PROCEDURE
 STAGE 2
 The worker if unsatisfied with the solution
handed to him in stage 1, should approach
the Department Head.
 If the Department Head is able to address
the grievance then the process is finished
here, otherwise move to STAGE 2.
THE GRIEVANCE PROCEDURE