Professional Documents
Culture Documents
6 Sigma Tools
6 Sigma Tools
Information Technologies
1
What Are the Tools?
• Brainstorming
• Affinity Method
• Fishbone (Cause and Effect Diagram)
• Process Map
• Quality Function Deployment (QFD)
• Failure Mode Effects Analysis (FMEA)
• Scorecard
• Survey
• Pugh Matrix (Criteria matrix)
•Creative solutions to a
problem—radical!
•Ideas: odd, broad and
FAST!
•A NEW way of looking at
the problem
•No judgment or analysis at
this point
•May later lead to Affinity
Diagramming (next slide)
2
Samples of the Tools: Fishbone
Identify potential issues or problem causes in an orderly
manner
Ask “Why?”
Summarize major
factors—
consider:
• Methods,
Machines,
Materials, People
• Places,
Procedures,
People, Policies,
• Surroundings,
Suppliers, System,
Skills
Flowchart/flow
diagram
How it works vs. Manuals
Manuals Manuals are
Manuals
ordered by
how it should released
prepared &
sent to printer
processed at
the printer
Manufact-
uring
work
Agreement on
how it works
Manuals are
Manuals Manuals
packaged
Basis for received from
printer
and sent to
received by
customer
examining areas customer
for improvement
Used for:
•Ranking by
importance and
frequency
•Prioritizing
•Analyzing
groupings of data
•Analyzing the
impact of process
changes
3
Samples of the Tools: FMEA
Explore contingencies and determine risk.
Determine consequences of failure.
Plan for the unexpected!
4
Samples of the Tools: Pugh Matrix
•Determine
which solutions
are more
viable than
others
•Build
consensus
among the
team
•Scoring tool
5
Using the Tools: Groupwork
The main portion of the workshop will be spent in groups
using the tools presented.
Your assignment:
• Each table will be assigned one or more tool(s) and a
case study with which to use the tool.
• Work through the case study.
• Discuss ways to use the tool outside of the scenario,
analyze its overall effectiveness
• Prepare a 2-3 minute presentation (complete with
transparency) on the tool and their findings.
Reporting Out
Great Resources
On the web
•http://www.isixsigma.com/
•http://www.isssp.com/
•http://www.sixsigmaforum.com/
In the bookstore
•The Power Of Design for Six Sigma (079316060X)
•The Six Sigma Way Team Fieldbook: An Implementation Guide for
Process Improvement Teams (0071373144)
•The Six Sigma Handbook (0071372334)