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 Information System
‡ It can be defined technically as a
set of interrelated components that
collect, process, store, distribute
information to support decision
making and control in an
organization
‡ Information system can be any
organized combination of people,
hardware, software,
communications networks and
data resources that stores and
retrieves, disseminates, transform
information in an organization
 mundamental roles of IS in
Business
‡ Support of its business processes
and operations
‡ Support of decision making by its
employees and managers
‡ Support of its strategies for
competitive advantage
Business firms invest heavily in
IS to achieve
‡ Operational Excellence
‡ New products, services and
business models
‡ Customer and supplier intimacy
‡ Improved decision making
‡ Competitive advantage
‡ Survival
!igital mirm

‡ !igitally-enabled relationships
with customers, suppliers,
and employees
‡ Core business processes
accomplished via digital
networks
 Business Processes
Set of logically related tasks &
behaviors that organizations
develop over time to produce
specific business results

Eg-!eveloping new product,

creating new marketing plan
 Components of IS
‡ Resources of People
‡ Hardware
‡ Software
‡ !ata
‡ Network
 munctions of an IS

INPUT PROCESS OUTPUT

FEEDBACK
 !imensions of IS
‡ Organizations
‡ Management
‡ Technology
evels:
‡ Senior managers: make long-range
strategic decisions about products and
services

‡ Middle managers: Carry out the

programs and plans of senior
management

‡ Operational managers: monitor the

firm¶s daily activities
 Major Business munctions
‡ Sales and marketing

‡ Manufacturing

‡ minance

‡ Accounting

‡ Human resources