Haig Barrett Customer Survey

February 2008

The purpose of this survey is:

• To find out what customers really want when they inquire for consulting services.
(Questions 1, 2, 3)
• To find out how our work is evaluated and perceived (Questions 4, 5, 6,)
• To find out what critical problems our customers are having and how Haig Barrett
might help them (Questions 7, 8)
• To get a brief testimonial for potential use in our marketing materials (Question 9)

1 Could you specify the reasons why you decided to work with a consultancy firm?

2 What are your decision criteria in selecting a consulting firm?

3 Why did you hire us (in the past)? What do you see as our advantage?

4 What did you like the most and the least in the Haig Barrett Approach? (Tick 2 of each)

+ -
Appropriate experience
Presentation skills (smart)
Passion for the project
Performance & Added value
Effective Communication
Creativity
Humor/fun
Inspiration
Integrity
Aligned with Client Expectations

Haig Barrett, Inc. Marketing material 2008 Last update

08/07/2008
 Haig Barrett Customer Survey
February 2008

5 To Which extent did your professional relationships improve as a result of our project?

6 Did you notice any measurable impact and/or change in perceptions on your

business performance as a result of our project?

7 What do you see as critical challenges/goals for your organization in the:

1) Short term (6-9 months)

2) Longer term (1-3 years)

8 How are you planning to attain those goals and would you need any external

assistance to achieve those goals?

9 Would you mind writing a brief testimonial about our level of service and/or level of

professionalism?

10 Would you give us any referrals and/or references for developing our business?

11 Do you have any other suggestions for improving our services?

Haig Barrett, Inc. Marketing material 2008 Last update

08/07/2008