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Blackberry Training content for L1 and L2 level

1. Introduction to mobile messaging & Blackberry technology.


2. Blackberry architecture.
3. Components in Blackberry architecture.
4. Features of Blackberry solution.
5. Blackberry message flow.
6. Best practices in implementing Blackberry in an organization.
7. Administering Blackberry server (Create/Delete/Modify user accounts, server configuration options,
enabling additional controlled features for users etc..)
8. Installing, configuring & Administering Blackberry Desktop Manager.
9. Configuring & using Blackberry handhelds.
10. Monitoring Blackberry.
11. Identifying & troubleshooting Blackberry server problems.
12. Identifying & troubleshooting Blackberry Client-end problems.
13. Monitoring Blackberry service.
14. Trouble shooting mail latency and mail queue pileup to handheld device.
15. Report generation.

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