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Case Study Icici
Case Study Icici
125 kVA acoustically enclosed genset outside one of the Cummins gensets offer prime power not only to the Bank's
branches of ICICI Bank numerous home loan and retail branches but also to its call centers
located across the Country
Today, ICICI Bank is India's second-largest bank with Contract (CAMC) with Cummins Sales & Service (CS&S),
total assets of about Rs. 2,513.89 bn (US$ 56.3 bn) as of the Company's Distributor Business Unit. CS&S
March 31, 2006. With a network of about 614 branches engineers and technicians ensure an uptime of 95% for
and extension counters and over 2,200 ATMs, it offers a not only all Cummins gensets, but also all non-Cummins
wide range of banking products and financial services to gensets owned by the Bank as part of this exclusive
corporate and retail customers making it the most service contract. Moreover, in order to offer best-in-class
valuable bank in India in terms of market capitalization. service portfolio, an MIS is shared every quarter which
Partnering ICICI gives a detailed report of each service visit made during
the quarter. This service report is available online and can
Partnering ICICI in its expansion and focus on customer
be accessed at any time by the Bank's management.
service excellence is Cummins Power Generation. ICICI
Bank purchased the first Cummins genset (NTC 495 / For ICICI Bank, getting prompt service is most critical
125 kVA) for its branch located at Raheja Tower, and it is living up to this commitment that has kept up the
Bangalore in the year 1994. A lot has changed since association between the two Companies.
then. Today, Cummins is the biggest supplier to ICICI for
The Cummins advantage
its power back-up requirements. With over 300
Cummins genset installations, 80% of the Bank's power Unmatched product design using Cummins' state-of-the-
back-up requirements are taken care by Cummins and art technology, coupled with the largest customer support
channel partner - Jaksons Ltd. The 25 - 100 kVA range network in the Country, ensures SINGLE SOURCE
of gensets from Cummins' Low Horsepower product-line POWER ASSURANCE to our customers. Little wonder
offer prime power not only to the Bank's numerous then, that for over four decades Cummins has been a
home loan and retail branches but also to its call centers leading player in power generation technology in India.
located across the Country.
Cummins Power Generation is a world leader in the
Annual Maintenance Contract (AMC) design and manufacture of power generation solutions for
Cummins' long term association with the Bank has a wide variety of standby & prime power applications. For
resulted in an extended partnership, having established further information on on-site distributed generation of
an exclusive Comprehensive Annual Maintenance power, contact your local Cummins dealer.