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Types of Listening Module 104
Types of Listening Module 104
ƥ Informational
ƥ Critical
ƥ Appreciative
ƥ Empathic
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Informational Listening
ƥ Take notes
h
Tips for Critical Listening
ƥ Look for evidence to support ideas
v
Tips for Appreciative Listening
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Empathic Listening
ƥ Goal is to understand what the speaker is
saying and feeling
ƥ Involves making an effort to look at the
world through someone elseƞs view
ƥ Sample scenarios include listening to an
irate client, helping a friend with an
emotional situation, or listening to
someone who received bad news
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Tips for Empathic Listening