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  • Dif Total Calls and Call Rate - 15-8-2010

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    Amr Kamel Ali
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    This document contains data on the total calls and call rates by month for various DiF employees. It includes the employee name, month, DiF target, total DiF calls, DiF calls, DiF OCFA calls, total calls, target call rate, and actual call rate for July 2010 and August 2010. The data is presented in a table format with the employee's current status and month as column headers.

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    Dif Total Calls and Call Rate- 15-8-2010

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    This document contains data on the total calls and call rates by month for various DiF employees. It includes the employee name, month, DiF target, total DiF calls, DiF calls, DiF OCFA calls, total calls, target call rate, and actual call rate for July 2010 and August 2010. The data is presented in a table format with the employee's current status and month as column headers.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as XLS, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    21 views5 pages

    Dif Total Calls and Call Rate - 15-8-2010

    Uploaded by

    Amr Kamel Ali
    This document contains data on the total calls and call rates by month for various DiF employees. It includes the employee name, month, DiF target, total DiF calls, DiF calls, DiF OCFA calls, total calls, target call rate, and actual call rate for July 2010 and August 2010. The data is presented in a table format with the employee's current status and month as column headers.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as XLS, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 5

    SAU KS DiF Total Calls and Call Rate by month

    ABDEL RAZEK, ESSAM


    Current Employee Month DiF Target Total DiF DiF Calls DiF OCFA Total Calls Call Rate target Call Rate
    2010 / 07 9 5 5 0 25 5 5
    ABDEL MONIEM , AHMED 0 0
    2010 / 08 12 0 0 0 5
    2010 / 07 9 0 0 0 0 5 0
    ADLY , AHMED 0 0
    2010 / 08 12 0 0 0 5
    2010 / 07 9 1 1 0 6 5 6
    BAGOURY , MARWAN 10.63 6
    2010 / 08 12 9 1.63 54 5
    2010 / 07 9 11.75 11.5 0.25 36 5 3.13
    FAROUK , ALI 5.38 4.47
    2010 / 08 12 5.375 0 24 5
    AFIF, QASIM
    Current Employee Month DiF Target Total DiF DiF Calls DiF OCFA Total Calls Call Rate target Call Rate
    2010 / 07 9 1 1 0 11 10 11
    AHMAD , NEGM 9 9.78
    2010 / 08 12 9 0 88 10
    2010 / 07 9 19 19 0 186 10 9.79
    AHMAD , SHADI 7 6.14
    2010 / 08 12 7 0 43 10
    2010 / 07 9 21 21 0 241 10 11.48
    AL JID , ADAM 9 10.67
    2010 / 08 12 9 0 96 10
    2010 / 07 9 19.5 19.5 0 149 10 7.64
    AL SHERIF , AMR 8.5 7.06
    2010 / 08 12 8.5 0 60 10
    2010 / 07 9 5 5 0 56 10 11.2
    BARKAN , MAZEN 4.5 9.33
    2010 / 08 12 4.5 0 42 10
    2010 / 07 9 20.88 20 0.88 174 10 8.7
    ELSAYEGH , AHMED 8 10.13
    2010 / 08 12 8 0 81 10
    2010 / 07 9 2 2 0 11 10 5.5
    HAMDY , RADWA 5 7.2
    2010 / 08 12 5 0 36 10
    2010 / 07 9 8.5 8.5 0 78 10 9.18
    KILANI , WAHBI 9 8.44
    2010 / 08 12 9 0 76 10
    2010 / 07 9 10 10 0 89 10 8.9
    RAGAB , MOHAMED 8 10.63
    2010 / 08 12 8 0 85 10
    2010 / 07 9 5 5 0 44 10 8.8
    SAYED , AHMAD 0 0
    2010 / 08 12 0 0 0 10
    2010 / 07 9 10 9 1 97 10 10.78
    SWEDAT , TAREK
    2010 / 08 12 0 0 0 0 10 0
    AL ARGAWY, MOHAMMED
    Current Employee Month DiF Target Total DiF DiF Calls DiF OCFA Total Calls Call Rate target Call Rate
    2010 / 07 9 3.5 3.5 0 34 10 9.71
    ABDOUN , MAGED 0 0
    2010 / 08 12 0 0 0 10
    2010 / 07 9 15 15 0 152 10 10.13
    ANWER , HANY 5 10.2
    2010 / 08 12 5 0 51 10
    2010 / 07 9 4 4 0 31 10 7.75
    BADAWY , MOHAMED 5 7.4
    2010 / 08 12 5 0 37 10
    2010 / 07 9 4 4 0 13 10 3.25
    KILANY , MOHAMED 0 0
    2010 / 08 12 0 0 0 10
    2010 / 07 9 20.63 20.625 0 180 10 8.73
    MOHAMED , ALAELDIN 4 8
    2010 / 08 12 4 0 32 10
    2010 / 07 9 21 21 0 203 10 9.67
    SERAFY , AHMED 9 9.22
    2010 / 08 12 9 0 83 10
    2010 / 07 9 0 0 0 0 10 0
    ZAKZOUK , KHAMIS
    2010 / 08 12 4 4 0 40 10 10
    AL SHAWAF, HADI
    Current Employee Month DiF Target Total DiF DiF Calls DiF OCFA Total Calls Call Rate target Call Rate
    2010 / 07 9 4.5 4.5 0 51 11 11.33
    EL BARAMAWY , BASSEM 0 0
    2010 / 08 12 0 0 0 11
    2010 / 07 9 20 20 0 242 11 12.1
    EL GENDI , AHMED
    EL GENDI , AHMED 8 12
    2010 / 08 12 8 0 96 11
    2010 / 07 9 20.5 20 0.5 238 11 11.9
    FARRAG , MAGED 8.5 12.94
    2010 / 08 12 8.5 0 110 11
    2010 / 07 9 16.5 16.25 0.25 210 11 12.92
    GUNIDY , MAHMOUD 8 9.38
    2010 / 08 12 8 0 75 11
    2010 / 07 9 14 14 0 115 11 8.21
    HISHAM , MOHAMED 0 0
    2010 / 08 12 0 0 0 11
    2010 / 07 9 16 16 0 231 11 14.44
    KAMAL , ALAELDIN 4 13.5
    2010 / 08 12 4 0 54 11
    2010 / 07 9 5 5 0 60 11 12
    TALAAT , MOHAMED
    2010 / 08 12 0 0 0 0 11 0
    AL ZAHRANI, TALAL
    Current Employee Month DiF Target Total DiF DiF Calls DiF OCFA Total Calls Call Rate target Call Rate
    2010 / 07 9 9 9 0 73 8 8.11
    ABO ELALA , HATEM 5 4.6
    2010 / 08 12 5 0 23 8
    2010 / 07 9 0 0 0 0 8 0
    AMER , MOHAMED 0 0
    2010 / 08 12 0 0 0 8
    2010 / 07 9 15.5 14.5 1 139 8 9.59
    AMIN , MOHAMED 4 12.75
    2010 / 08 12 4 0 51 8
    2010 / 07 9 0 0 0 0 8 0
    EL SAYED , MOHAMED 1 2
    2010 / 08 12 1 0 2 8
    2010 / 07 9 10.25 10.25 0 116 8 11.32
    FAHEEM , MOHAMED 0 0
    2010 / 08 12 0 0 0 8
    2010 / 07 9 9 9 0 65 8 7.22
    FAHMY , EBRAHEEM 0 0
    2010 / 08 12 0 0 0 8
    2010 / 07 9 7 7 0 71 8 10.14
    RIDA , AYMAN 0 0
    2010 / 08 12 0 0 0 8
    2010 / 07 9 0 0 0 0 8 0
    SALEM , MAMDOUH 0 0
    2010 / 08 12 0 0 0 8
    2010 / 07 9 0 0 0 0 8 0
    SHAABAN , HISHAM
    2010 / 08 12 7 7 0 53 8 7.57
    ALI, WALID
    Current Employee Month DiF Target Total DiF DiF Calls DiF OCFA Total Calls Call Rate target Call Rate
    2010 / 07 9 20 20 0 217 12 10.85
    ABDELGHAFAR , SAMIR 0 0
    2010 / 08 12 0 0 0 12
    2010 / 07 9 21 21 0 243 12 11.57
    AL HAMSHARY , MOHAMED 3 12
    2010 / 08 12 3 0 36 12
    2010 / 07 9 11 11 0 152 12 13.82
    AL SAWAF , MOHAMED 0 0
    2010 / 08 12 0 0 0 12
    2010 / 07 9 15.63 15.625 0 135 12 8.64
    ALSAYED , YEHIA 7 8
    2010 / 08 12 7 0 56 12
    2010 / 07 9 20 19.75 0.25 269 12 13.62
    HEFNAWI , TAWFEEK 3 11.33
    2010 / 08 12 3 0 34 12
    2010 / 07 9 4.5 4.5 0 60 12 13.33
    NOUFAL , MOHAMED 0 0
    2010 / 08 12 0 0 0 12
    2010 / 07 9 4 4 0 44 10 11
    SENGER , AHMED 5 11.8
    2010 / 08 12 5 0 59 10
    2010 / 07 9 10.5 10.5 0 155 12 14.76
    SHARKAWY , HANI 0 0
    2010 / 08 12 0 0 0 12
    2010 / 07 9 8.38 8.375 0 115 12 13.73
    WAHBA , MAGED
    2010 / 08 12 0 0 0 0 12 0
    EL METWALLY, HAYTHAM
    Current Employee Month DiF Target Total DiF DiF Calls DiF OCFA Total Calls Call Rate target Call Rate
    2010 / 07 9 8.25 7.75 0.5 52 8 6.71
    AWAD , MOHAMED 0 0
    2010 / 08 12 0 0 0 8
    2010 / 07 9 0 0 0 0 8 0
    KHALIFA , HISHAM 0 0
    2010 / 08 12 0 0 0 8
    2010 / 07 9 4 4 0 18 8 4.5
    MOSTAFA , MAHMOUD 5 4.6
    2010 / 08 12 5 0 23 8
    2010 / 07 9 0 0 0 0 8 0
    NABAWY , IBRAHIM 1 9
    2010 / 08 12 1 0 9 8
    2010 / 07 9 0 0 0 0 8 0
    NAGY , ISLAM 0 0
    2010 / 08 12 0 0 0 8
    2010 / 07 9 0 0 0 0 8 0
    RADWAN , MAHMOUD 0 0
    2010 / 08 12 0 0 0 8
    2010 / 07 9 20.5 19.5 1 180 8 9.23
    SHEHATA , SHERIF 9 8.44
    2010 / 08 12 9 0 76 8
    2010 / 07 9 6 6 0 72 8 12
    YASSIN , ISLAM
    2010 / 08 12 9 8.625 0.38 98 8 11.36
    GAD, TAHA
    Current Employee Month DiF Target Total DiF DiF Calls DiF OCFA Total Calls Call Rate target Call Rate
    2010 / 07 9 20.5 20.5 0 212 10 10.34
    ABDUL HALEEM , RAFIK 7 7
    2010 / 08 12 7 0 49 10
    2010 / 07 9 9 9 0 121 10 13.44
    ABDULRAZIK , ADHAM 0 0
    2010 / 08 12 0 0 0 10
    2010 / 07 9 0 0 0 0 10 0
    EISSA , IBRAHIM 1 12
    2010 / 08 12 1 0 12 10
    2010 / 07 9 2 2 0 42 10 21
    FATOUH , MOHAMED 0 0
    2010 / 08 12 0 0 0 10
    2010 / 07 9 8 8 0 94 10 11.75
    MANSOUB , MOHAMED 0 0
    2010 / 08 12 0 0 0 10
    2010 / 07 9 1 1 0 9 10 9
    NAGEEB , KAMAL 9 9.67
    2010 / 08 12 9 0 87 10
    2010 / 07 9 10 10 0 109 10 10.9
    NOSAIR , SHERIF 0 0
    2010 / 08 12 0 0 0 10
    2010 / 07 9 17.25 17.25 0 159 10 9.22
    RUSHDI , MOHAMED 0 0
    2010 / 08 12 0 0 0 10
    2010 / 07 9 5 5 0 65 10 13
    SEBAI , AHMAD 5 10.6
    2010 / 08 12 5 0 53 10
    2010 / 07 9 3.5 3.5 0 43 10 12.29
    YOUSEF , SHADI
    2010 / 08 12 0 0 0 0 10 0
    HAROON, EHAB
    Current Employee Month DiF Target Total DiF DiF Calls DiF OCFA Total Calls Call Rate target Call Rate
    2010 / 07 9 0 0 0 0 10 0
    ABBAS , MOHAMED 0 0
    2010 / 08 12 0 0 0 10
    2010 / 07 9 3.5 3.5 0 29 10 8.29
    ABD EL AAL , MOHAMED 0 0
    2010 / 08 12 0 0 0 10
    2010 / 07 9 9.25 9.25 0 86 10 9.3
    AMR , RABEI 0 0
    2010 / 08 12 0 0 0 10
    2010 / 07 9 10.75 10.75 0 96 10 8.93
    FOUAD , AMR 8.25 9.58
    2010 / 08 12 8.25 0 79 10
    2010 / 07 9 10 10 0 72 10 7.2
    HAMDY , MOHAMED 7.13 7.72
    2010 / 08 12 7.125 0 55 10
    2010 / 07 9 0 0 0 0 10 0
    RASHAD , MOATAZ 9 7.44
    2010 / 08 12 9 0 67 10
    2010 / 07 9 0 0 0 0 10 0
    RUSHDI , AHMAD 0 0
    2010 / 08 12 0 0 0 10
    2010 / 07 9 5 5 0 59 10 11.8
    TAHLAWY , AHMED
    2010 / 08 12 8.5 8.5 0 77 10 9.06
    NABIL, NASHAAT
    Current Employee Month DiF Target Total DiF DiF Calls DiF OCFA Total Calls Call Rate target Call Rate
    2010 / 07 9 20.5 20.25 0.25 164 10 8.69
    AL SHAMY , AHMED 9 6.51
    2010 / 08 12 8.75 0.25 57 10
    2010 / 07 9 15.25 15 0.25 124 10 10.93
    EL SHUNY , MAHMOUD
    EL SHUNY , MAHMOUD 0 0
    2010 / 08 12 0 0 0 10
    2010 / 07 9 9 9 0 84 10 9.33
    EZZ , AHMED 0 0
    2010 / 08 12 0 0 0 10
    2010 / 07 9 1 1 0 12 10 12
    HAZEM , MOHAMED 9 11.33
    2010 / 08 12 9 0 102 10
    2010 / 07 9 5 5 0 36 10 7.2
    LUTFI , SHERIF 0 0
    2010 / 08 12 0 0 0 10
    2010 / 07 9 8.5 8.5 0 84 10 9.88
    MUNIR , MOHAMED 0 0
    2010 / 08 12 0 0 0 10
    2010 / 07 9 1 1 0 9 10 9
    NABEEH , SHERIN 9 10.56
    2010 / 08 12 9 0 95 10
    2010 / 07 9 0 0 0 0 10 0
    NASRELDIN , AMIRA 3 12.67
    2010 / 08 12 3 0 38 10
    2010 / 07 9 3.5 3.5 0 35 10 10
    ROUBI , HATEM 0 0
    2010 / 08 12 0 0 0 10
    2010 / 07 9 2.5 2.5 0 22 10 8.8
    SALAH , AMR
    2010 / 08 12 0 0 0 0 10 0
    OBAID, AMR
    Current Employee Month DiF Target Total DiF DiF Calls DiF OCFA Total Calls Call Rate target Call Rate
    2010 / 07 9 9 9 0 102 11 11.33
    FEKRY , SHERIF 0 0
    2010 / 08 12 0 0 0 11
    2010 / 07 9 0 0 0 0 10 0
    GABER , MOHAMED 4.75 7.79
    2010 / 08 12 4.75 0 37 10
    2010 / 07 9 0 0 0 0 11 0
    HADDAD , HAYTHAM 9 12
    2010 / 08 12 9 0 108 11
    2010 / 07 9 1 1 0 11 11 11
    HANI , AHMAD 7 10
    2010 / 08 12 7 0 70 11
    2010 / 07 9 4 4 0 46 11 11.5
    HASSAN , AHMAD 0 0
    2010 / 08 12 0 0 0 11
    2010 / 07 9 20.25 20.25 0 229 11 11.31
    KHALIL , AHMED 3.5 10.86
    2010 / 08 12 3.5 0 38 11
    2010 / 07 9 0 0 0 0 11 0
    MAGDI , AHMAD 0 0
    2010 / 08 12 0 0 0 11
    2010 / 07 9 9 9 0 107 11 11.89
    MAHMOUD , MUSTAFA
    2010 / 08 12 0 0 0 0 11 0
    OGAIL, RIFAAT
    Current Employee Month DiF Target Total DiF DiF Calls DiF OCFA Total Calls Call Rate target Call Rate
    2010 / 07 9 21.5 20.5 1 222 10 10.83
    ABDULLATIF , MOHAMED 8 11.5
    2010 / 08 12 8 0 92 10
    2010 / 07 9 6 0 6 0 10 0
    BISHTAWI , NIDAL 7 14.57
    2010 / 08 12 7 0 102 10
    2010 / 07 9 1 1 0 11 10 11
    FARID , AMR 9.25 11
    2010 / 08 12 9 0.25 99 10
    2010 / 07 9 0 0 0 0 10 0
    MOAWAD , MOHAMED 0 0
    2010 / 08 12 0 0 0 10
    2010 / 07 9 3 3 0 36 10 12
    RIZK , EID 0 0
    2010 / 08 12 0 0 0 10
    2010 / 07 9 6 6 0 78 10 13
    SAKKA , MOHAMED 12 13.17
    2010 / 08 12 12 0 158 10
    2010 / 07 9 5 5 0 57 10 11.4
    SOLIMAN , SHERIF 0 0
    2010 / 08 12 0 0 0 10
    2010 / 07 9 4.5 4.5 0 55 10 12.22
    TAHER , AHMED
    2010 / 08 12 2.5 2.5 0 32 10 12.8
    OMRAN, WAEL
    Current Employee Month DiF Target Total DiF DiF Calls DiF OCFA Total Calls Call Rate target Call Rate
    2010 / 07 9 14 14 0 149 12 10.64
    AREF , MOHAMED 7.63 7.34
    2010 / 08 12 7.625 0 56 12
    2010 / 07 9 4 4 0 37 12 9.25
    ESSA , MOHAMED 0 0
    2010 / 08 12 0 0 0 12
    2010 / 07 9 0 0 0 0 12 0
    HASSAN , MOHAMED 0 0
    2010 / 08 12 0 0 0 12
    2010 / 07 9 10 9.25 0.75 104 10 11.24
    OSAMA , AHMAD 0 0
    2010 / 08 12 0 0 0 10
    2010 / 07 9 7 7 0 41 12 5.86
    RIDA , AMR 0 0
    2010 / 08 12 0 0 0 12
    2010 / 07 9 9 9 0 103 12 11.44
    SHAMS , AHMAD 0 0
    2010 / 08 12 0 0 0 12
    2010 / 07 9 25.5 25.5 0 314 12 12.31
    SHENAWY , HATEM 10.5 12.86
    2010 / 08 12 10.5 0 135 12
    2010 / 07 9 4.5 4.5 0 54 12 12
    WALY , MOHAMED 0 0
    2010 / 08 12 0 0 0 12
    2010 / 07 9 12.25 12.25 0 124 12 10.12
    WATAR , MOHAMED
    2010 / 08 12 4 4 0 35 12 8.75
    SAMIR, AHMED
    Current Employee Month DiF Target Total DiF DiF Calls DiF OCFA Total Calls Call Rate target Call Rate
    2010 / 07 9 19 19 0 195 10 10.26
    BASYOUNY , MOHAMED 0 0
    2010 / 08 12 0 0 0 10
    2010 / 07 9 4.5 4.5 0 44 10 9.78
    EL ZAHER , RAFEEK 5 11
    2010 / 08 12 5 0 55 10
    2010 / 07 9 4.13 4.125 0 36 10 8.73
    ELNAGAR , MOHAMED 3 8
    2010 / 08 12 3 0 24 10
    2010 / 07 9 4.5 4.5 0 40 10 8.89
    KHALED , MOHAMED 0 0
    2010 / 08 12 0 0 0 10
    2010 / 07 9 18.5 18.5 0 208 10 11.24
    WAGDI , MOHAMED 0 0
    2010 / 08 12 0 0 0 10
    2010 / 07 9 7 7 0 24 10 3.43
    YOUSRY , HAZEM 2.5 4.4
    2010 / 08 12 2.5 0 11 10
    2010 / 07 9 5 5 0 48 10 9.6
    ZAWAL , MAHMMOUD
    2010 / 08 12 4 4 0 36 10 9
    SHARKAWI, AYMAN
    Current Employee Month DiF Target Total DiF DiF Calls DiF OCFA Total Calls Call Rate target Call Rate
    2010 / 07 9 10 10 0 123 11 12.3
    ABDUL WAHAB , ATEF 0 0
    2010 / 08 12 0 0 0 11
    2010 / 07 9 16 16 0 187 11 11.69
    ABO EL EZZ , RANIA 9 9
    2010 / 08 12 9 0 81 11
    2010 / 07 9 5 5 0 61 11 12.2
    AOUDA , KHALED 0 0
    2010 / 08 12 0 0 0 11
    2010 / 07 9 0 0 0 0 11 0
    DIAB , NAHEEL 7 12.29
    2010 / 08 12 7 0 86 11
    2010 / 07 9 8 8 0 93 11 11.63
    FAISAL , EHAB 0 0
    2010 / 08 12 0 0 0 11
    2010 / 07 9 8.75 8.75 0 123 11 14.06
    FOUAD , MOHAMED 0 0
    2010 / 08 12 0 0 0 11
    2010 / 07 9 0 0 0 0 11 0
    HAMZA , HAYTHAM 8 10
    2010 / 08 12 8 0 80 11
    2010 / 07 9 0.63 0.625 0 9 11 14.4
    HAMZA , TAREK 10 12.3
    2010 / 08 12 10 0 123 11
    2010 / 07 9 10.5 10.5 0 125 11 11.9
    MAGDI , MOSTAFA 8.5 12.13
    2010 / 08 12 8 0.5 97 11
    2010 / 07 9 3.75 3.75 0 41 11 10.93
    NASER , IBRAHIM 0 0
    2010 / 08 12 0 0 0 11
    2010 / 07 9 8 8 0 112 11 14
    YOUSEF , BASEM 1 12
    2010 / 08 12 1 0 12 11

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