Services Provided:

1. £ Online Net Metrics

Internet Connectivity:
Available in two options.
1. Tiered Bandwidth: Unlimited
2. Burst able Bandwidth: 10,45,100 mbps
Monthly basis payment
Installation:
Customer is responsible for installing the network Company is responsible
Power Availability:
100% guarantee 99.4% guarantee
Network Service Availability:
100% guarantee
Cabinet Space:
 Enclosed cabinet with front and rear  250 racks
locking doors  Can host up to 4000 servers
 Space didn’t mention in the document
Monitoring:
 24X7 monitoring  24X7 monitoring
 Support team monitors the IP addresses  Support team monitors the IP addresses
specified by the customer for every 5 specified by the customer for every 15
minutes minutes
Reporting:
 User Id and password is given
 Customers are provided a web based
interface that shows their bandwidth
utilization
Value Added Services:
Keynote: Alerts:
 A value added service using  Web server availability check for each 15
www.mykeynote.com minutes
 Can see detailed website error information  Monitoring server system from 5 locations
 Can set up daily email report and  If one is not working properly, the instant
download raw data message send to mail with all the failure
Virtual Console: details
 A web portal for customer  Support team will respond within the 15
 Customer can login into Virtual Console minutes
using username and password  24X7 Checking the availability of website
 Can view bandwidth monitoring
 View keynote performance reports
 View the status of any existing trouble
ticket
Services Offered:

Eflix is a movie portal. We can’t assume how could be the clients at the introducing stage. If the users
have increased very high in a week, the service provider must take the traffic into consideration, and
should increase the bandwidth of the service. So, Σ Online can handle this kind of situations very well. It
has two types of bandwidth options. We can choose any one of them according to our requirement. If
we want to increase or decrease the bandwidth it is possible with Σ Online and we will get the charges
according to bandwidth we have used.

Σ Online provides 100% guarantee of power availability, where as the Net Metrics provides 99.4%
guarantee of power availability. So, Eflix web portal needs 100% power availability. Σ Online is very
suitable application service provider for Eflix.

Σ Online provides a values added service called keynote using www.keynote.com to view the detailed
website error information, set up daily email report and download raw data. We can check the
bandwidth utilization.

Eflix web portal has to work 24X7. So, the provider must ensure the accessibility of the portal all the
time. Σ Online Support team monitors the IP addresses specified by the customer for every 5 minutes. It
also ensures the 100% availability of network services.

Virtual Console is a web portal for customer provided by Σ Online. It is a well-designed user interface
where customer can login into Virtual Console using username and password. A user can view
bandwidth monitoring by clicking on bandwidth button and also view keynote performance reports and
the status of any existing trouble ticket which is created by the customer.

Eflix may have lot of users in a week of time. If the provider doesn’t ensure the adequate burst capacity
to meet the peak traffic needs. Σ Online’s network is engineered to ensure that facility. Σ Online uses
multiple, discrete circuits to help ensure that its hubs are interconnected over truly diverse facilities.

By maintaining separate routers for customer and backbone connections Σ Online is able to add capacity
without degrading network performance which, in turn, helps Σ Online’s Internet network grow
seamlessly to meet the needs of its customers.

Any power disaster may occur due to power failures and short cuts. So, the provider must ensure the
recovery of data if anything happens. Σ Online’s Network Operations Center (NOC) use uninterruptible
power supplies, batteries and diesel generators that provide additional protection from would-be
disasters caused by local power failures. Additional backup inventory is available within 24 hours from
depot sites.