EFFECTIVE COMMUNICATION

Effective communication is a two-way

process - sending the right message, that is
also being correctly received and
understood by the other person/s.
WHAT MAKES A GOOD COMMUNICATOR?

• An Active Listener

• An Effective Presenter

• A Quick Thinker

• A Win-Win Negotiator
 6 STEPS OF EFFECTIVE
COMMUNICATION
1. CHOOSE THE RIGHT MOMENTS
AND THE RIGHT PLACE

Private conversation Discussion with a group of people

 2. ORGANIZE AND CLARIFY IDEAS
BEFORE COMMUNICATING

• Why to communicate?

• What to communicate?
• Clear agenda
• Accuracy of the Information to be
communicated.
3. BE CLEAR ABOUT THE
PURPOSE
Purpose could be –
•Passing information
•Obtaining information
•Initiating action
•Resolving a conflict
•Generating ideas

REMEMBER THE END RESULT

 4. ARTICULATE
Express clearly

Key considerations -

EYE FACIAL
CONTACT EXPRESSIONS
●
Looking downwards (Listening ●
Frowning
carefully or Guilty)
●
Single raised eyebrow
●
Lip moving
(Doubting)
●
Head forward
●
Both raised eyebrows (threatening attitude)
(Admiring) ●
Lowered head
●
Bent eyebrows (Sudden focus)
●
Tears coming out (Emotional (submission or respect)
either happy or hurt ●
Raised head (no fear)
Key consideration ….(cntd)..

Posture and
Gestures body
orientation
●
No gestures – perceived
●
the way you walk, talk,
stand and sit.
boring ●
leaning slightly forward -
●
Captures attention
approachable, receptive
●
More interesting ●
back turned or looking at
●
Head nods - communicate the floor - communicates
positive reinforcement disinterest
 Key consideration ….(cntd)..

Paralinguisti
Proximity c
●
Vocal elements
●
Cultural norms - dictate a ●
Tone
comfortable distance ●
Pitch
●
look for signals of discomfort – ●
Rhythm
rocking, leg swinging, tapping ●
Timbre
●
Move around, increases ●
Loudness
interaction ●
Inflection
 5. LISTEN
Communication is a two-way street
and requires you to listen as well.
 WHY LISTEN ??

 WHEN YOU TALK, YOU DO NOT LEARN

 YOU LEARN WHEN YOU LISTEN!!

 ABILITY TO GAUGE ABOUT THE QUANTITY OF
MESSAGE GETTING THROUGH

 ABILITY TO CHECK IF THE MESSAGE IS

DELIVERED CORRECTLY
 ALWAYS ASK LISTENERS TO SUMMARIZE WHAT
YOU SAID
 STAGES OF LISTENING PROCESS
Hearing

Focusing on the message

Comprehending and interpreting

Analyzing and Evaluating

Responding

Remembering

Feedback
6. THANK THE PERSON OR
THE GROUP FOR THE TIME
TAKEN TO LISTEN AND
RESPOND