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Introduction

In the spring of 2003 Mohamed Muhsin had

prepared for his annual review of IT strategy and
performance with Management Committee of the
World Bank.
Two key questions:
How could IT help the core business serve clients
better?
How to measure and communicate the value that
IT contributed to the business ?
CEO Vision

A dramatic change in development business

Powerful technological revolution in facilitating

access to knowledge.
IT Mission

The two fundamental shifts that had taken place were:

° Decentralization

° Creation of a Knowledge Bank.

The Business of International Economic Development

The World Bank Group includes the  and 

that provide loans at preferential rates to member
countries, as well as grants to the poorest countries.

The  and  include investment in the private

sector and providing insurance respectively and the
, which works with governments to reduce
investment risk.

  

  

ln March 1997 the Bank¶s Executive Board voted in favor of the
Strategic Compact ,´to lower the institution¶s costs, raise
productivity, and improve the quality of the projects and
programs it supports."
Part of this initiative included a major information systems
renewal effort to streamline administrative and operational
processes including Y2K compatibility.
Key Objectives of the Strategic Compact included:
· Decentralization.
· Creation of Knowledge Bank.
· A Matrix of Regions and Networks.
Aligning IT to Enable the Bank¶s New Business Strategy.

When Muhsin became CIO, his high priority IT issues

included Y2K, delivering round-the clock global support,
and building a foundation for global knowledge sharing.

He substantially simplified the funding and strengthened

the governance process so that it became more
transparent. There was clearer accountability for the IT
function for service delivery and clear accountability for
the governance groups as they made investment
decisions with long term impacts.
Mentioned are three main categories of services

available to all Bank offices:

Basic Service Package.

Corporate information Service.

Optional IT services


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With strong support from senior management ISG

established a "Five-Point Program " as the Banks IT
Strategy, the foundation of this strategy ,global
connectivity was built on standards to provide global
customer base a high degree of reliability and
service. Muhsin¶s team standardized and integrated
the IT infrastructure.
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1. Network Architecture

The banks network integrated capacity from three

satellites that-together with a few dedicated
terrestrial link-covered all World Bank offices
worldwide. The network made use of a number of
different technologies to optimize utilization.
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With the deployment of the Global Communications
Network the Bank was able to standardize and centralize
the World Banks information systems which also brought
about standardized business processes to each country
office.
The Global Communications Network and systems enabled
the World Bank to make its decentralization strategy work-
enabling improved client responsiveness and improved
project success indicators.
3. Offshoring.

The offshore model provided rapid delivery of

business systems leveraging a cadre of highly
skilled resources quick project ramp up and taking
advantage of a 24-hour development cycle-all
enabled by the World Banks Global
Communications Network.
4. Responding in Crisis

The global network proved indispensable immediately after the

events of September 11, 2001 Staff restrictions had made
reliance on the voice, data, and video traffic over the network
critical in order to continue operations.

5. Spurring the Knowledge Revolution in Developing Countries.

WBIs overall vision was to "spur the knowledge revolution in

developing countries to be a global catalyst for creating &
sharing, and applying cutting-edge knowledge necessary for
poverty reduction and economic development."
:
 :




Keep the business leaders fully engaged on major

change initiatives leveraged ,in IT.

Managing expectations can save your program.

Sustained support from the top makes all the

difference.

Assemble a first ±rate IT team.

IT Framework 2002 - 2006

Building on foundation and meeting the new

challenges.

Strategy for Customer Relationship Management

Portals.

IT & Frontline Business.

 , 

Ë Decentralization continues.

Ë Working on building capability and capacity.

Ë Creative and production utilization of IT by staff

have presented numerous opportunities to support
clients and have directly assisted developing
countries to use IT to accelerate development.

Ë Problem ± Managing Expectations.

ë  
Ë nderstand the IT capabilities of all countries

Ë Work within limits

Ë Set realistic timelines for IT implementations

Ë Clearly define the scope

Ë Continually update and receive feedback from

employees/stakeholders

Ë Develop clear framework for evaluation

Ë End user involvement from beginning to end

Thank You