Process Management Principles

1. Business change must be performance driven.

2. Business change must be stakeholder based.
3. Business change decisions must be traceable to the
stakeholder criteria.
4. The business must be segmented along business process
lines to synchronize change.
5. Business processes must be managed holistically.
6. Process renewal initiatives must inspire shared insight.
7. Process renewal initiatives must be conducted from the
outside in.
8. Process renewal initiatives must be conducted in an
iterative, time-boxed approach.
9. Business change is all about people.
10. Business change is a journey, not a destination.
 Processes—results, not work

 Definition: “a collection of interrelated work tasks,

initiated in response to an event, achieving a specific
result for the customer and other stakeholders of the
process.”
 the main elements in establishing the scope of a process
—the event at one end, and at the other, the result and the
customer expecting it.
 The result is the most important part of the definition—
without a result or output, what reason is there for a
process to exist? And the result is not a vaguely defined
service or condition—individual results must be
specifically identifiable and countable.
A framework for process enablers
A framework for process enablers
A framework for process enablers:
three layers framework
A framework for process enablers:
three layers framework
A framework for process enablers:
three layers framework
A framework for process enablers:
three layers framework
A framework for process enablers:
Five layers framework
A framework for process enablers:
Five layers framework
Business process: process workflow models
A workflow-driven methodology—the
process of studying processes
A workflow-driven methodology—the
process of studying processes
Frame the process
Frame the process
Understand the as-is process
Design the to-be process
Design the to-be process
Design the to-be process
 The End…

Questions?
Discussion!