INTERNAL OR EXTERNAL

CUSTOMER
• Internal And External Customer Is A Technical Term Used In
Management Science Popularized By JOSEPH M. JURAN
• JOSEPH M. JURAN defined as an internal and external
customers as anyone affected by the product or by the
process used to produce the product, in the context of quality
management.
• Organization should indentify the internal and external
customers needs.
• Here include internal and external category