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  • TKT

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    Omar Thamer
    2 views2 pages
    The document provides troubleshooting steps for various internet and phone service issues including: checking if the BRAS and GPTO are online/suspended, ensuring the physical connection and dial tone are working, checking the ADSL port configuration and cross connections, reviewing ADSL statistics for slow speed, checking router settings for WiFi issues, reviewing the My Call Admin profile and reconfiguring the 166 for VOIP downtime, checking incoming/outgoing calls and destinations for VOIP quality, reviewing Sandvine and Radius logs and checking customer equipment for disconnections, and taking a list of problematic websites from the customer.

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    The document provides troubleshooting steps for various internet and phone service issues including: checking if the BRAS and GPTO are online/suspended, ensuring the physical connection and dial tone are working, checking the ADSL port configuration and cross connections, reviewing ADSL statistics for slow speed, checking router settings for WiFi issues, reviewing the My Call Admin profile and reconfiguring the 166 for VOIP downtime, checking incoming/outgoing calls and destinations for VOIP quality, reviewing Sandvine and Radius logs and checking customer equipment for disconnections, and taking a list of problematic websites from the customer.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    2 views2 pages

    TKT

    Uploaded by

    Omar Thamer
    The document provides troubleshooting steps for various internet and phone service issues including: checking if the BRAS and GPTO are online/suspended, ensuring the physical connection and dial tone are working, checking the ADSL port configuration and cross connections, reviewing ADSL statistics for slow speed, checking router settings for WiFi issues, reviewing the My Call Admin profile and reconfiguring the 166 for VOIP downtime, checking incoming/outgoing calls and destinations for VOIP quality, reviewing Sandvine and Radius logs and checking customer equipment for disconnections, and taking a list of problematic websites from the customer.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    ADSL OFF

     BRAS ( online / offline )


     Radius LOG ( wrong username / password)
     GPTO ( suspendeded / or not)
     ========================================= Customer
     Physical ( socket to Router)
     @ ( fast or slow)
     17 No. working or not (dial tone)
     Filter
     ========================================= BTC
     Check ADSL port configuration ( diable / enable )
     Cross connection ( VPI,VCI,PPPOE,VLAN)
     Refrence Number

    Slow Speed

     ADSL statistics
     Call BTC to check the port setting

    WIFI

     Log to router
     Check setting ( MAC filtering, channal)
     Customer PC wireless setting

    VOIP down

     Check on ( My Call Admin) profile.


     Call the customer to restart the router
     Reconfigure the 166.
     Else change the router.

    Voip Quality

     Check incomming / outgoing


     Check national / international
     All destination /specific once.
     Reconfigure the 166.
    Dissconnection

     Check on Sandvine / Radius LOG


     Check with the customer the cables ( long cable, wireless, switch, intenal network, filter, more
    than one socket)
     BTC
     Visit

    Website problems

     Take website list from the custome

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