Quality Customers didn’t want

ADVANTAGES OF ACCEPTING THE

PROPOSAL
- They risk loss of market share by being
edged out of competition
- Customer could perceive, not only their
facilities as not attuned to time, but also
their service delivery.
 Quality Customers didn’t want
 It will be a giant step in corporate growth
strategy.
 DISADVANTAGES OF ACCEPTING
THE PROPOSAL
 The customers could be disenchanted by
the new computerized system by seeing it
as unnecessary burden because they have
to learn how to use it. Naturally human
beings dread change.
 DISADVANTAGES OF ACCEPTING
THE PROPOSAL
 Loss of patients to other hospitals because
they will prefer human attention to being
attended to by machine.

 Loss of income due resulting dwindling

patronage.