TELENOR

HUMAN
RESOURCE
DEPARTMENT
 CONTENTS
INTRODUCTION
ORGANIZATIONAL HARARCHEY
MAJOR DEPARTMENTS
 Finance
 Sales
 Customer Service
 IT/Billing
 Marketing
 Human Resource
FUNCTIONS OF HR DEPARTMENT
CONCLUSION
 INTRODUCTION
Telenor is an international provider of high quality
telecommunications

It ranks as 7th largest mobile operator in the world

Telenor has got over than 164 million subscribers in its mobile

operations

Tore Johnson is the CEO and President of Telenor Pakistan

Telenor acquired the license for providing GSM services in

Pakistan in April 2004 and launched its operations in March
2005
 INTRODUCTION
The official opening was held in Islamabad by
President of Pakistan General Pervez Musharraf as
a chief guest

Largest direct European investment in Pakistan,

with up to $2.75 billion already invested

Creating 2,500 direct and 25,000-plus indirect

employment opportunities

It has a network of 23 company-owned sales &

service centers and more than 200 franchisees
 ORGANIZATIONAL HIERARCHY
Board

Chairman

CEO

Marketing Admin. IT/Billing Finance Customer

Sales Deptt.
Deptt. Deptt. HR Deptt. Deptt. Deptt. Service
(CSO)
(VP) (VP) (VP) (CIO) (CFO) Deptt.
(VP)
Deptt.
Director

Manager

Executives Assistant Internees

Manager
 FUNCTIONS OF HUMAN RESOURCE
DEPARTMENT
Staffing(Recruitment & Selection) of the
employees

Compensation and Benefit

Employee relationship

Performance evaluation of the employees.

Health, Safety and Security

 FUNCTIONS OF HUMAN RESOURCE
DEPARTMENT

Policies and procedures

Employees record & provident fund

Management trainee and internship program

 Recruitment and Selection

Hiring people from different sources is very

necessary and important

Every organization uses different methods &

techniques for hiring people

In Human Resource language, it is said that

“People are most valuable assets for any
organization”
 Wages, incentives and Benefits

Telenor reward employees through bonus schemes,

wages, shares programmes as well as other incentive is
given

It is used as a part to motivate employees to meet

Telenor's principal goal of maximizing profit

Employees of Telenor also have Christmas holidays,

Eid holidays and two extra days off
 Performance Management System

It is used to check whether the employee

performance is aligned with strategic goals

The employees who perform well are given

opportunities & promotions to further develop
themselves

Due to large variety of managerial jobs at Telenor, the

performance of managers is analyzed on a qualitative
measure
 Health, Environment and Security

At Telenor it is distinguished by job-satisfaction, low

sickness absence and few injuries

Employees shall not suffer any form of health damage

or injuries resulting from their work

For the purpose of preventing sickness absence they

have hired expert doctors
 Disciplinary Issues
The HR department of Telenor ensures that the
discipline is maintained

First of all warning is addressed to the employees

verbally and In written through their immediate
supervisor

Warning letter may be registered in the employees

personal file

Finally issuance of written warning can be

recommended by the respective supervisor
 CONCLUSION

Telenor is so far quite successful in hiring and retaining

exceptionally talented HR worldwide

HR department is also looking to motivate their employee

Makes shore whether it has the “right people in the right

places”

Human Resource strategies can be powerful tools

THANKS