Planning For Excellence: Strategic Management for Public Sector Organizations

Template 1.1: A Quick Check List for Operational Issues

Client/Customer Service
Identify list of services and test each
for-
Quality
Quantity
Cost
Timeliness

Stakeholder Satisfaction
Identify list of requirements and test
each for-
Quality
Quantity
Cost
Timeliness

Employee Satisfaction
Development Opportunity
Clarity of task (objectives)
Work load sharing
Perceived Equity in
• Rewards
• Promotion
Work Environment
Communication
Resource Availability

Work Processes/system
Clarity of Systems
Operations
Technology
Skills

Organization Input Requirements

Identify inputs and test each for-
Quality
Quantity
Cost
Timeliness

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