You are HR and training manager of Reliance’s proposed new call center.

You are required to make a report of 5000 words covering the following
points to be presented to VP(HR). Please use Harvard referencing system
and a detailed bibliography.

1. Call center is a high employee turnover industry. How would you detail HRP
process?

2. Training and development is a constant feature in a call center. Prepare a 40

PPT presentation covering all aspects of T&D specific to call center.

3. Call center job is highly monotonous and a dual personality job. Suggest at least
ten activities to establish interpersonal team work and processes.
4. Recommend ways and means for organizational development with specific
reference to ethical standard and client relationship.
5. Would you recommend WPM for your call center? Reason out with benefits
derived for yes or no.