INTERDIALOG CONTACT CENTER SUITE COU Ue ed Po rneenitrtcurtl Your Contact Center operations’ team requires a proactive, scalable, Ce Ee eee ea Cen a eo oe ee eee) ROS Sa cee eR aeee requirements. Teckinfo's InterDialog is just what you need. ee eu eee a ee nue) Pee Mens aceee InterDialOg contact center suite (CTI (Computer Telephony Integration) IVR (Interactive Voice Response Systems) Predictive Daler eer RR MTCC © ccc sroncoementserver contact center solution. InterDialog takes care of your [ENeegtereer) eR Rc cuca icucuerces = Reporting Server and Supervisor Console for real-time information Se MCMC x Tools for scripting & form designing for CU cee © campaions Ge _ oy cat) ty co ‘CRM , multilevel escalation engine, integration RLSM win tiirapary caviecrace Ree tees ac ‘Agent based voice recording Connectors for various communication interfaces ike SMS, e-mail and fax Cire unity MEDIA CONNECTIVITY Eines ene ei ‘SCRIPTING EXECUTION/RESPONSE /NOTIFICATION worthwhile experience to the ROUTING/PRIORITIZATION customer | | | 1 Promotes customer retention Pl and helps in future sale Maximize productivity MONITORING/REPORTING = Provides quality service Tools experience for all customers LEAD FLOW FORM ci REPORT MANAGER f vEsiGneR [| oesicne |) manacer [| _manacer = Improve Agent efficlen prove Agi iv Key Benefi Leverage existin everage Oxstng = Rapid implementation and operation of multi-channel investments, Lower Total Cost contact centers of Ownership = Fulfillment of inbound, outbound, blended and multi-media contact management needs ® Minimize Operating Cost u = Manageability and control of information for real-time Increase profitability by decision support optimizing efficiencies of = Enhanced customer and agent interaction your systems and people = Comprehensive functionality and feature rich capabilities = Modular, scalable and reliable Simple to operateEnhancing Customer Experience by Improving Customer Service a On ein anne reac eee eae a ee en LA Oe acne Pe aes nae ee eee Oe ae Le ars Meo cmuC eee = Using Calling Line Identification (CLI) to locate a callers’ information in a database = Using Dialed Number Information Service (DNIS) to “POP” the right application automatically for the agent = Intelligent skills based routing to route the call based on skill level, skill group, language and customer priority Coordinated transfer of data information along with a telephone transfer 1 Real-time information to supervisors so that they can make informed decisions « Allowing supervisors to control calls that are being handled by other agents = Call-back scheduling offers full-featured tracking and scheduling of customer call-backs Additional capabilities include: Email - Address email enquiries with a Voice Mail - Offer customers the SMS - Address SMS enquiries with a personalized response thet can automatically ability to leave 2 recorded message personalized response that can be sent directly to the customer or delivered during long queuing times and after automatically be sent directly to the {a5 a “suggested response" to the agent for hours for automatic call back customer or be delivered through an review prior to sending agent. Taking Your Contact Center To New Heights Of Efficienc eo ea RC ee eae ae eet ey all of your customer interactions to help improve y ee Rae Eien taless eee Features Benefits 8 GUI Based scripting = Extended hours of operation with the same staff. ODBC connectivity Automate routine tasks Reroute to inbound services) agent voice Speed your customers’ access to information Soe eee ress messageson * ‘Increase your call handling capacity ata lower phone answering cost Interface with third-party applications & © Manage large and unpredictable call volumes databases to simplify processes like Offer quick and easy access to information for Information/data retrieval, data input, etc. all your customers. Optimizing performance and profits by enhancing sales ee cod dialer) TOE ee cc (telemarketing, sales, surveys, collections, etc.) with the process life-cycle. InterDialog PD My precisely manages outbound calling to achieve maximum productivity, It supports a variety Reuse ec ee eck ae CO oo eee ace ate a Si oe Tea campaigns Features Benefits Predictive, Progressive or Preview Dialing u Delivers real and measurable Call analysis: detects busy signals, no answers, business value fax tones, answering machines and modems Meinaes perc peectctviey with @ high degree of accuracy. Call pacing control Lead list management DNC (Do Not Call) list management Time zone management Form designer and comprehensive CRM Reduces cost Improves your return on investment,View Business Real Time Extensive reporting eee eed Cental Bee a oy Cee eee eer et een Cea OR ae ec aed CC eT Cn ee eee Re et irl Cee eee eee eer er) eee nee er tee eeu eke ce Portes F i Capture Your Customer Experience eee Tae ero erro ger RE ee a Seer Pee oe eS cae me eae requires recording of critical business conversations. CO i Ree ee eC assurance while helping c Sa ries SSR eee eae ce ueeeeas cr ‘Teckinfo specializes in delivering a unique blend of technology and expertise across multiple industry segments, in and around India. Teckinfo's core competence lies in Contact Center solutions, IVRs, Customer Care and Billing, Email & Messaging and other communication softwares, We, at Teckinfo, realise the constantly evolving dynamics of businesses and technologies. We do our best to listen to suggestions and use them to further improve our softwares and services, Its this mind-set that keeps Teckinfo's products best-of-breed and is also the reason why more and more businesses, both large and small opt for our products. By buying Teckinfo's products you can rest assured that you are associating with a company that cares and delivers products that truly work. Founded in 1994, Teckinfo Solutions Pvt. Ltd. is headquartered in New Delhi, India, with branches in \ Ahmedabad and Gurgaon, and representations all across India. Teckinfo TECKINFO SOLUTIONS PVT. LTD 1/1 BA, 314 Floor, Mohar>magpur, Near Bhikalli Came Place, New Delhi - 110066 Branch Orces| +36 13, DLF Galleria, DLF Phase 4 Gurgaon Ph: 0124-2806061 ham, Navrangoura, Ahmedabad. 390008 Ph: 26862843, 55612833,