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  • Currency 1

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    Ishan Arora
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    This document is a questionnaire for a customer of a bank's Young Scholars Programme about the bank's external customer service. The questionnaire asks the customer about the bank's acceptance of soiled or mutilated currency notes, the denominations and days accepted, whether the customer holds an account, the time required to exchange notes over the counter, awareness of exchanging notes through agents, preference for exchanging notes at banks or through agents, any commission charged by agents, and the customer's rating of the bank's services for exchanging notes.

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    This document is a questionnaire for a customer of a bank's Young Scholars Programme about the bank's external customer service. The questionnaire asks the customer about the bank's acceptance of soiled or mutilated currency notes, the denominations and days accepted, whether the customer holds an account, the time required to exchange notes over the counter, awareness of exchanging notes through agents, preference for exchanging notes at banks or through agents, any commission charged by agents, and the customer's rating of the bank's services for exchanging notes.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    4 views1 page

    Currency 1

    Uploaded by

    Ishan Arora
    This document is a questionnaire for a customer of a bank's Young Scholars Programme about the bank's external customer service. The questionnaire asks the customer about the bank's acceptance of soiled or mutilated currency notes, the denominations and days accepted, whether the customer holds an account, the time required to exchange notes over the counter, awareness of exchanging notes through agents, preference for exchanging notes at banks or through agents, any commission charged by agents, and the customer's rating of the bank's services for exchanging notes.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
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    of 1

    YOUNG SCHOLARS PROGRAMME – EXTERNAL CUSTOMER SERVICE -

    QUESTIONNAIRE
    FOR THE CUSTOMER

    Name of the young scholar:- …………………………………………………………………….

    Name of Bank & Branch …………………………………………………………………….

    Address of the Bank: …………………………………………………………………….


    …………………………………………………………………….
    …………………………………………………………………….
    …………………………………………………………………….

    Type of Bank: Public Private Co-operative


    Sr. No Questions 1 2 3 4 5
    1. Acceptance of soiled/mutilated notes by bank
    Only soiled Only mutilated
    Both Do not accept
    2. Acceptance of soiled/mutilated notes by bank
    All denominations specific denominations
    All days specific days
    3. The customer is ;-
    Account holder Non account holder
    4. Time required for the exchange of notes across the counter
    (please specify………………………………………………..)
    5. Awareness of the exchange of notes through agents
    Yes No

    6. If yes,
    Preference given by the customer for exchange of notes
    Banks Agents

    7. Commission charged by the agent


    (Please Specify…………………………………………..)
    8. Services provided by bank for exchange of notes as per the
    customer
    Very bad Bad Satisfactory
    Good Excellent

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