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361937

Complaint
Number 361937 Status Closed
Date 3/23/2010 Assignee Jarjur, Tania R
Location Vancouver - Consumer Protection Division Actual Savings $0.00
NAICS 711410-Talent Agencies & Agents Amount Disputed $300.00
Estimated Savings $0.00

Complainant
Name Phone Day Phone Evening Email
-RVHSK:LOOLDP%ODFNEXUQ (253) 651-1711 jwblackburn1@gmail.com
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Respondent(s)
Name Contact Phone Toll Free Email
0')7DOHQW0LFKDHO)LHOGV Michael Fields (425) 818-4999 michael@mdfnatio
WK3/1(6WH$ naltalent.com
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Referral(s)
Name Contact Phone Contact Phone Email

Practice(s)
Code Practice
023 Scare Tactics
026 Advertising
104 Non-Fulfillment
301 Failure To Deliver/Perform

Activities
Date Added Activity Type Activity
3/31/2010 Email to Complainant &)LUVW/HWWHUWR&RQVXPHU7R
MZEODFNEXUQ#JPDLOFRP
3/31/2010 Email to Respondent 5)LUVW/HWWHUWR5HVSRQGHQW7R
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361937 1 of 2
Date Added Activity Type Activity
4/9/2010 Email from Respondent
4/9/2010 Email to Complainant &VXS&ORVLQJ8QDGMXVWHG7R
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4/9/2010 Email to Respondent 5VXS&ORVLQJ1R$GMXVWPHQW7R
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4/9/2010 Resolution-UNADJUSTED

361937 2 of 2
Catalyst Report
Complaint Description
Description
So Michael Fields took some "initial shots" of me, he called them, out under some parking garage in front of
some bushes with just some dainty digital camera. I've done modeling work before independently finding all
my own work before I signed with him, and I thought it was rather trashy the way he was doing this, and
assured me, that he'd be getting me into a studio very soon to get some professional shots done. And he wanted
me to pay the $300 up front, which at the time, I could not since i'm on a small budget, but i agreed to make
monthly payments until I could pay it all off. During this time, I was unemployed and looking for work and he
called me a month later and threatened to send my "bill" to collections if I did not pay him in a week. I had to
get a loan from a friend because I was afraid of having my credit damaged by this. I've been a little upset by
this because it seems like an aggressive thing to do against one of your "clients" he called me. Also, a lot of the
work he sends me is for like middle-aged adults or older people, or someone not at all in my age group, and
when he convinced me to sign up, he talked himself up like he had all these connections in the industry and
that "We're just about to get into prime work season and i'll be getting a lot of upcoming work for you to do!"
and so far a lot of this "work" he's promising me, is just gigs you'd find on craigslist or on any other job site.
Basically, I feel it's all work I could find on my own. And it seems like I'm competing with thousands of other
people, and there's no "promise" at all for real, actual work. That all he's doing is promising to find you "so-
called" jobs and its up to you whether you land the gig or not. But anyway, I guess that's my story. I'm hoping
to recoup my money I've had to "pay" him for basically nothing he's done for me. I'd like to just get my money
back now and go our seperate ways.
TaniaJ 3/31/2010

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