laosxkRed cqf)

laosxksa dk ekuo thou es cMk egÙo gSA ;g ekU;rk gS fd

laosx ekuo O;ogkj ds izsjd gksrs gSaA ;g Bhd gS fd O;fDr dk
O;ogkj vius ckSf)d fpUru ij vk/kkfjr gksrk gS fdUrq dHkh dHkh
,slh ifjfLFfr;k¡ iSnk gks tk ikrh gSa tc fd laosx O;fDr ds fpUru ,oa
O;ogkj dks vR;f/kd izHkkfor djrs gSaA laosxksa ds izHkko esa
vkdj O;fDRk rRdkyhu #fp;ksa vkSj bPNkvksa ij vf/kd /;ku
dsfUnzr djrk gSA dHkh laosx O;fDr dks dk;Z djus dh izsj.kk nsrs
gSa vkSj dHkh dk;Z djus esa ck/kd cu tkrs gSaA rhoz laosx ekufld
ruko iSnk djds O;fDr ds /;ku dks Hkax dj nsrs gSa vkSj lkekftd
lek;kstu ij Hkh izHkko Mkyrs gSaA

laosx dk vFkZ
laosx dks vaxzsth Hkk’kk esa ^beks'ku^ (Emotion) dgrs gSaA
beks”ku “kCn dh O;qqRifÙk ySfVu Hkk’kk ds “kCn ^beksojs^ ls
gqbZ] ftldk vFkZ gS mÙkstuA bl fo”ys’k.k ds vuqlkj O;fDr dh
mÙksftr voLFkk dks laosx dgk tk ldrk gSA oqMoFkZ us laosx dh
O;k[;k djrs gq, fy[kk gS fd O;fDr dh mÙksftr voLFkk dks laosx
dgrs gSaSA vkFkZjVh tlhZYksUM us laosx ds ckjs esa fy[kk
gS& laosx “kCn vkos”k esa vkus HkM+d mBus rFkk mÙksftr
gksus dh n”kk dks bafxr djrk gSA gjykWd us laosx ds ckjs esa

1
fy[kk gS fd laosx ,d O;kid “kCn gS] blesa mÙkstuk euksn”kk,
¡ vkSj “kkfUre; larqf’V nksuksa lfEefyr gSaA
ldkjkRed ,oa udkjkRed laosx
O;fDr thou esa dbZ izdkj ds laosx eglwl djrk gS] tSls [kq'kh] Hk;]
d:.kk] vk'p;Z] xqLlk] ?k`.kk] tyu vkSj Hkh dbZA bUgsa ge
ldkjkRed ,oa udkjkRed laosxksa esa ck¡V ldrs gSA
ldkjkRed laosxkas esa [kq”kh] mRlkg] izse] xoZ] “kkfUr vkfn
vkrs gSaA
udkjkRed laosxksa esa xqLlk] fpUrk] tyu] ?k`.kk] nq%[k] fujk”kk
vkfn vkrs gSaA
Lakosx dh izd`fr ,oa fo”ks’krk,a
Lkaosx ge dc vkSj dSls eglwl djrs gS vkSj D;ksa mRiUu gksrs gS
bUkds ds dkj.k ge dSlk eglwl djrs gS vkfn tkuus ds fy, laosxksa dh
fo'ks"krkvksa dks le>uk vko';d gSA tks fuEu izdkj ls gS&
1- laosxkRed vuqHko fdlh “kkjhfjd ;k ekufld pkyd ls lEcfU/kr
gksrs gaSA
2- fdlh pht dks ns[kus ds utfj;s ij vk/kkfjr gksrs gaSA
3- eu esa mRiUu gksus okyh Hkkouk gh bldk ewy gSA
4- Lakosxksa ds dkj.k gh “kkjhfjd ,oa ekufld cnyko mRiUu
gksrk gSA
5- Lakosx gj O;fDr esa fon~;eku gksrs gSaA
6- Lakosx O;fDr ds fodkl dh gj voLFkk esa gksrs gSa pkgs
O;fDr de vk;q dk gks ;k vf/kd vk;q okyk gksA

2
 7- Lakosx O;fDrxr gksrs gSaA
8- vyx&vyx mn~nhiuksa }kjk vyx&vyx Lakosx mRiUu gksrs
gaSA
9- Lakosx vpkud mRiUu gksrs gSa ,oa /khjs /khjs de gksrs
gSaA
10- ,d Lakosx dbZ izdkj ds oSls gh Lakosx mRiUu dj ldrk
gSA

mijksDr izd`fr ,oa fo”ks’krkvksa ds vk/kkj ij fo”ys"k.k djus ij

ge bl ifj.kke ij igq¡p ldrs gSa fd Lakosx ds ldkjkRed ,oa udkjkRed
nksuksa gh izHkko gks ldrs gSA fdlh Lakosx dk fdlh O;fDr ij
ldkjkRed izHkko gksxk ;k udkjkRed ;g ckr fuEu fcUnqvksa ij
fuHkZj djrh gS%&
1 LakosxkRed vuqHko dh vrjax rhozrk ij
2 ifjfLFkfr izlax ,oa mn~nhiu dh izd`fr ij
3 Lakosx ;k LakosxkRed vuqHko ds izdkj ij
Lakosxksa dh ldkjkRed ,oa udkjkRed izd`fr ds vk/kkj ij ;g
lkspuk dh
ldkjkRed Lakosx ges”kk ldkjkRed izHkko gh mRiUu djsaxs ;k
flQZ udkjkRed izHkko] ;g dguk xyr gksxk blesa dbZ vkSj ckrsa
tqMh gksrh gSaA fdlh Hkh pht dh vrh cqjh gksrh gS vr%
vPNs ;k cqjs Lakosxkas dh vf/kdrk ges”kk gh xyr izHkko
mRiUu djsxhA vr% gj O;fDr dks ;g le>us dh vko”;drk gS fd fdl

3
le; fdl ckr ij fdruk HkkoukRed gks ;k vius Lakosxkas dk lgh <ax
ls mi;ksx djs fd og thou Hkj viusa ,oa nwljksa ds fy, mfpr
ifjfLFfr;ksa dk fuekZ.k dj Lo;a ,oa lekt ds fy, mi;ksxh fl) gksA
bls ge LakosxkRed cqf) Hkh dg ldrs gaSA

dbZ o’kkZas ls ge cqf)yfC/k dh ckr djrs vk, gSa vkSj ;g Hkh

ekurs vk, gSa fd O;fDr dh lQyrk mldh cqf)yfC/k ij fuHkZj djrh
gS] fdUrq xksyesu us bl /kkj.kk dks xyr fl) djrs gq, viuh iqLrd
”Emotional Intelligence” 1995 esa crk;k dh lQyrk izkIr djus esa
cqf)yfC/k ek= 20 izfr”kr dk;Z djrh gS tc fd 80 izfr”kr lQyrk
laosxkRed cqf) (Emotional Intelligence) ij fuHkZj djrh gSA EI ls
O;fDr dh lQyrk dk iwokZuqeku yxk;k tk ldrk gSA

euksoSKkfudksa us tc cqf)yfC/k ds ckjs esa fy[kuk ,oa

lkspuk izkjEHk fd;k] rc mUgksaus flQZ laKkukRed i{k ij gh
/;ku fn;k ftlesa Le`fr ,oa leL;k lek/kku vkfn vkrs gSaA fQj vkxs
dbZ vuqla/kkukas ls ;g ckr lkeus vkbZ fd laKkukRed i{k ds
vykok Hkh dbZ ckrsa cqf)yfC/k dks izHkkfor djrh gSsaA
MsfoM os”kyj 1935 us cqf)yfC/k dks fdlh O;fDr ds okrkoj.k ds
lkFk lek;kstu ,oa izHkkoh <ax ls fuiVus dh lexz ;ksX;rk ,oa
1945 esa ml vlaKkukRed ;ksX;rkvkas dks O;fDr dh lQyrk ds fy,
vfuok;Z crkrs gq, laosxkRed cqf) ds u, vk;ke dks tksMkA
FkkWuZMkbd us 1920 esa lkekftd cqf)yfC/k dks ifjHkkf’kr

4
fd;k tks dh EQ esa feyrh tqyrh utj vkrh gSA 1983 esa gkWoMZ
xMZuj us cgqfon~ cqf)yfC/k (Multiple Intelligence) ds ckjs esa
fy[kk ,oa mlesaa vUrjOkS;fDrd (Interpersonal) ,oa ckgkzoSfDrd
(Intrapersonal) cqf) dks lkekU; cqf) ds :Ik esa ekius ds fy,
egÙoiw.kZ crk;kA 1988 esa LVucxZ us VªkbZdsbZd fl}kUr ds
rhljs rÙo (Contextual intellegence) izlaxk/khu cqf) ds ckjs eas crk;k
tks laosxkRed cqf) ls ijLij lcaf/kr gSA

1990 ds n”kd esa vuqla/kku dh ijEijk esa (non cognitive)

vlaKkukRed rÙoksa dh Hkwfedk ij dbZ “kks/k gq,] blh le; fiVj
lsyksoh vkSj tkWu es;j us u;s “kCn (Emotional Intelligence)
“laosxkRed cqf)^^ dks bZtkn fd;k ,oa bls ifjHkkf’kr djrs gq, crk;k dh
^^;g ,d rjg dh lkekftd cqf) gS tks Lo;a dh ,oa nwljksa dh
Hkkoukvksa ,oa laosxksa dks le>us] mlesa foHksn djus ,oa bldk
mi;ksx Loa; dh lksp ,oa O;ogkj esa djus dh ;ksX;rk lfEefyr gS^^A

Msfu;y xksyesu] ,d izfl) i=dkj] us bl fl)kUr dks vkxs c<+k;k]

tks ,d yksdfiz; iqLrd ^^Emotional Intelligence^^ ds #i esa 1995 esa
izdkf”kr gqbZA blds ckn Lakosx ,oa fnekx] Lakosx ,oa lkekftd
O;ogkj ij [kklh ppkZ gqbZ ,oa blls lcaf/kr lkfgR; dk v/;;u izkjEHk
gqvkA LakosxkRed cqf) ds O;fDrxr ,oa lkekftd ;ksxnku ij rF;kRed
rdZ izLrqr fd,A VkbZe if=dk ¼twu 1995 i`"B 1½ eq[; i`’B ds iz”u
“What’s your EQ” ds lkFk gh EQ “kCn us iwjh nqfu;k¡ dk /;ku viuh
vksj vkdf’kZr fd;kA bl if=dk us crk;k dh vPNs vad ugha cfYd
LakosxkRed Emotional Intelligence thou esa lQyrk dh Hkfo’;ok.kh

5
 dj ldrh gSA vkxs dbZ vuqla/kku vkSj gq,] ftlesa ckj&vkWu dk uke
egÙoiw.kZ gS mUgksuas bldk fefJr izfrn”kZ izLrqr fd;kA
LakosxkRed cqf) ds izfrn”kZ
lkekU;r% LakosxkRed cqf) ds nks izfrn”kZ gS%&
¼v½ ;ksX;rk izfrn”kZ (Ability model)
¼c½ fefJr izfrn”kZ (Mixed model)
es;j ,oa lsyksoh us laosxkRed cqf) dk ;ksX;rk izfrn”kZ ,oa
ckj&vkWu vkSj xksyeu us fefJr izfrn'kZ izLrqr fd, ftldk mYys[k
vkxs fd;k tk jgk gS%&
es;j ,oa lsyksoh ¼1997½ dk ;ksX;rk izfrn'kZ
es;j ,oa lsyksoh ds vqulkj ^^LakosxkRed cqf) Lakosxksa dk izR;
{khdj.k ,oa vfHkO;Drhdj.k djus] Lakosxksa dks fpUru esa vkRelkr
djus] Lakosxks dks le>us muls rdZ djus vkSj ,d nwljs ds Lakosxkas
dks fu;af=r djus dh ;ksX;rk gS^^A
LakosxkRed cqf) ;ksX;rkvksa dk laxzg gSa ftls pkj vyx Hkkxksa esa
ck¡Vk tk ldrk gS tSlk dh fp=&1 es n”kkZ;k x;k gS%&

laosxkRed cqf)

lkaosfxd izca/ku ,oa fu;a=.k

Lakosxksa dks le>uk ,oa fo”ys’k.k djuk

Lakosxksa dk fpUru es vkRelkr djuk

6
 LakosxkRed izR;{khdj.k ,oa vfHkO;Drhdj.k

Pkkj Hkkx tks fp= esa n”kkZ, x, gSa os fuEu euksoSKkfud izfØ;k ls
mPprk ds Øe esa n”kkZ, x, gSa mnkgj.k ds fy, lcls uhps dh tks “kk[kk gS
og Lakosxksa dks izR;{khdj.k vkSj vfHkO;Drhdj.k djus dh lkekU; ;k
fuEu ;ksX;rk gS tc fd tks lcls mij okyh “kk[kk gS og Lakosxksa dk
izca/ku ,oa fu;a=.k n”kkZ jgh gS tks mPpre ;ksX;rk gSA gj “kk[kk esa
pkj lg ;ksX;rk,¡ lfEefyr gSaA

7
Ekkufld ;ksX;rk izfrn”kZ }kjk Hkfo’; ds ckjs eas crk;k tk ldrk
gS O;fDr dh lkaosfxd cqf) ls Hkh vkarfjd lajpuk dks crk;k tk
ldrk gS vkSj blds vk/kkj ij iwokZuqeku yxk;k tk ldrk gSA tSls
fd LakosxkRed cqf)eÙkk okys O;fDr ds ckjs esa dgk tk ldrk
gS&
1 os ifjiDo lkekftd O;ogkj ,oa Lakosxh; laosnu”khyrk okys
gksrs gaSA
2 os izfrj{kkRed ugha gksrsA
3 os ldkjkRed lksp okys gksrs gSa vkSj vius Lakosxksa dks
izHkkoh #i ls mi;ksx esa ysrs gSaA
4 os LakosxkRed yksxksa dks viuk jksy ekWMy pqurs gaSA
5 os viuh ckr dks Bhd izdkj ls lizszf’kr dj ikus esa l{ke gksrs
gSa o viuh Hkkoukvksa dks le>k ldrs gaSaA
6 muesa lkSUn;kZuqHkwfr ewY;] uSfrd Hkkouk,¡ lkekftd
leL;kvksa dk lek/kku djus dh ;ksX;rk ,oa usr`Ro {kerk gksrh
gSA

ckj&vkWu dk fefJr ;ksX;rk izfrn”kZ

ckj&vkWu ds vuqlkj ^^LakosxkRed cqf) vlaKkukRed
leFkZrkvkas ;ksX;rkvksa ,oa dkS”kykssa dh ,slh O;oLFkk gS
tks okrkoj.kh; my>uksa ,oa ncko esa Hkh O;fDr dks lQyrk izkIr
djus esa enn djrh gSA
D;ksa dksbZ O;fDr thou esa nwljksa dh vis{kk vf/kd lQy
gksrk gSA bl iz”u dk mÙkj [kkstus ds fy, ckj&vkWu us
8
euksoSKkfud lkfgR; dk v/;;u fd;k ftlesa lQy O;fDr;ksa dh
O;fDrxr fo’ks”kkrkvksa ds v/;;u ls mUgksus ik¡p dkS”kykas dh
igpku dh] tks lQyrk ds fy, vko”;d gSA bUgha ik¡p O;kid
dkS”kyksa dks mUgkasus viuh LakosxkRed cqf) ds izfrn”kZ
eas fy;k gSA

1- vUrjoS;fDrd dkS”ky (Intrapersonal skills)

Lotkx:drk Emotional self awareness
vf/kdkjksa ds izfr lpsruk Assertiveness
Lo lEeku Self regard
vkRelarks"k Self actualization
Lora=rk Independence
2- CkkgkzoS;fDrd dkS”ky (Intrapersonal skills)
O;fDrxr laca/k Interpersonal relation ship
Lkekftd ftEesnkjh Social responsibly
ijkuqHkwrh Empathy
3-vuqdwyu (Adaptability)
leL;k lek/kku Problem solving
;FkkFkZrk dh tk¡p Reality Testing
yphykiu Flexiblity
ncko izac/ku Stress Management

9
4-ncko izca/ku (Stress Management)
ncko lgu'khyrk Stress Tolerance
vkosx fu;a=.k Impulse control
5- lkekU; o`fUr (General Mood)
[kq”kfetkt Happiness
vk”kkoknh Optimism

mijksDr ik¡p O;kid dkS”kyksa dks iqu% fodflr fd;k gS] ftUgsa
bl izdkj le>k tk ldrk gS%&
LakosxkRed Lotkx#drk %& ;g og ;ksX;rk gS ftleas O;fDr
Lo;a dh Hkkoukvksa dks igpkurk gSA mueas lgh xyr dk foHksn
dj ikrk gS vkSj le> ikrk gS fd mlesa ;g Hkkouk D;ksa mRiUu
gqbZ bldk D;k dkj.k gS\
vf/kdkjkas dh izfr lpsruk %& ;g og ;ksX;rk gS ftleas
O;fDr vius vf/kdkjkas ds izfr viuh Hkkoukvksa] viuh
ekU;rkvkas dks crkrk gSA vgkfudkjd rjhds viuk dj viuh ckr]
vius fopkj] viuh jk; O;Dr djus ls ?kcjkrk ughas gSA Lo;a dh
gkfu ;k ykHk dk fopkj u djrs gq, lp dk lkFk nsrk gSA

10
LolEeku %& ;g og ;ksX;rk gS ftlesa O;fDr nwljksa ds
lkFk&lkFk Lo;a ds lEeku dks Bsl u igq¡psa] bl rjg ls viuh
Hkkoukvksa dks O;Dr djrk gSA
vkRelUrks’k %& dk lca/k Lo;a dh leFkZrk] ;ksX;rk] vUrj
fufgr “kfDr dks igpkuus ls gSA O;fDr Lo;aa dh vUrjfufgr “kfDr
dk mi;ksx djds thou dks vFkZiw.kZ] vkuUne;] mRlkg ls
ifjiw.kZ djus ls lQy gks ldrk gSA blds fy, thou i;ZUr iz;Ru djus
gksrs gSa vkSj vius vkidks viuh ;ksX;rk vuq#i xfrfof/k;ksa esa
yxk, j[kuk gksrk gSA ;g igyq og gS ftleas fcuk grk”k gq, O;fDr
lcls vPNk izLrqr djus es yxk jgrkA Lo;a dh #fp mls vPNk djus
ds fy, izsfjr djrh gSA bleas O;fDr dks vkRelrks’k dh vuqHkwrh
gksrh gSA
Lora=rk %& ;g Lora=rk #i ls lkspus vkSj ml ij vey djus
dh ;ksX;rk gSA O;fDr Lo;a dks funsZf”kr djrk gS Lo;a dks
fu;af=r Hkh djrk gS] fdlh ij HkoukRed #i ds fuHkZj ugha
gksrkA fu.kZ; ysus ls iwoZ yksxkas dh jk; muds fopkj xzg.k
djrk gS] fdUrq vUr eas Lo;a gh fu’d’kZ ij igq¡p dj fu.kZ; djrk
gSA
;g og ;ksX;rk gS] ftlesa O;fDr vkRe fo”okl ,oa vUrj “kfDr dk
mi;ksx djrs gq, nwljksa dh vis{kkvkas ij [kjk mrjrk gS fcuk fdlh
ij fuHkZj gq,A
vkilh laca/k %& ;g og ;ksX;rk gS ftles O;fDr vPNs lkekftd
laca/k cuk ikrk gSA og yksxks ls fey&twy dj jgrk gS vius
O;fDrRo ls nwljksa dks izHkkfor djrk gSA ldkjkRed laca/k]
11
vkilh fo”okl] izse] lgkuqHkwfr] vUrjax Lusg vkfn yksxksa dks
iznku Hkh djrk gS ,oa izkIr Hkh djrk gSA
lkekftd ftEesnkjh %& ;g lkekftd dk;Z dh tkudkjh muds izfr
Lo;a dh ftEesnkjh dks le>uk ,oa mlh vuq#i dk;Z djus dh {kerk
gSA blesa O;fDr nwljkas ls lgkuqHkwfr iw.kZ laca/k LFkkfir
djrk gSA lkekftd lg laca/k LFkkfir dj larks’k vuqHko djrk gSA
ijkuqHkwfr %& ijkuqHkwfr nwljkas dh Hkkoukvkas dks
le>us mudh Hkkoukvkas dh iz”kalk djus ,oa mudh Hkkoukvkas
ds izfr tkx#d jgus dh ;ksX;rk gSA nwljksa dh Hkkoukvksa dks
i<+uk] muesa #ph ysus] mudh dnz djuk vkssSj mfpr enn djuk
blesa “kkfey gSA
leL;k lek/kku %& ;g og ;ksX;rk gS ftleas O;fDr leL;k dh
igpku djrk gS mUgs ifjHkkf’kr dj muds izHkkoh lek/kku izLrqr
dj ikrk gSA blds dbZ lksiku gksrs gSa] ftlesa leL;k dks eglwl
djuk mlls lacaf/kr lwpuk,¡ izkIr djuk] fpUru dj lek/kku [kkstuk]
fu.kZ; ysuk] lek/kku gsrq ;g ,d izdkj dk O;ofLFkr] fof/k;qDr
vkSj vuq”kklukRed mikxe gSA
;FkkZrrk dh tk¡p %& Hkkoukvkas dks le>uk mudh
;FkkZFkrk dh tk¡p djuk fd vkSj vPNh Hkkouk,¡ dkSu&lh gSa]
bls le>us dh ;ksX;rk gSA
yphykiu %& ifjfLFkfr;kas ds vuq#i vius vkidks <+kyu]
ifjfLFkfr;ksa dks le> rn~ vuq#i vius O;ogkjksa eas ifjorZu ykus
dh ;ksX;rk gSA

12
ncko lgu”khyrk %& foifjr ifjfLFkfr;ksa es ncko eglwl djus
ij fØ;kRed ,oa ldkjkRed #i ls ml ij fot; izkIr djus dh ;ksX;rk
gSA
vkosx fu;a=.k %& foifjr ;k ldkjkRed ifjfLFkfr;kas esa ,dne
ls vkosx esa u vkdj Lofu;a=.k djus dh ;ksX;rk gSA nwljksa ds
udkjkRed O;ogkj ,oa XkSj ftEesnkjh iw.kZ O;ogkj dks Lohdkj
djus dh ;ksX;rk gSA
[kq”k fetkth %& viuh Hkkoukvksa ls] vius thou ls lUrks’k
vuqHko djus dh {kerk gSA
vk”kkokfnrk %& ges”kk ldkjkRed igyw dks ns[kus mls
cuk, j[kus ,oa foifjr ifjfLFkfr;kas dk ldkjkRed <+ax ls lkeuk
djus dh ;ksX;rk gSA
LakosxkRed cqf) vlKkukRed leFkZrkvkas] ;ksX;rkvksa ,oa
dkS”kykas dh ,slh O;oLFkk gSa tks okrkoj.kh; my>uks ,oa
nckoksa esa Hkh O;fDr dks lQyrk izkIr djus esa enn djrh gSA
Ckkj&vkWu dk lS)kfUrd dk;Z ekufld ;ksX;rk vkSj vU;
fo”ks’krkvksa tks fd vkil esa feykdj fd;k x;k gS] blfy, ;g fefJr
izfreku dgykrk gSA ;g izfreku O;fDr dh lQyrk ds ckjs esa
Hkfo’;ok.kh djrk gSA O;kid Lrj ij ckj vkWu ekurs gSa fd EQ
vkSj SQ nksukas feykdj ,d lUrqfyr fp= izLrqr djrs gSaA O;fDr
dh lkekU; cqf)eÙkk dkA
xksyesu dk fefJr ;ksX;rk izfreku %&

13
xksyesu ds vuqlkj ^^os ;ksX;rk,¡ ftlesa Lofu;a=.k] tks”k]
n``<+rk vkSj Lo;a dks izsfjr djus dh ;ksX;rk lfEefyr gks mls
lkaosfxd cqf) dgrs gSaA^^
xksyesy us 1995 esa fefJr ;ksX;rk izfreku izLrqr fd;k ftlesa
lkaosfxd cqf) dh 25 n{krk,sa crkbZ xbZ gaS] ftls ik¡p O;kid
{ks=ksa esa ck¡Vk tk ldrk gS &
1 Lo tkx#drk Self awareness
Lo;a dh Hkkoukvksa ds izfr tkx#drk Emotional awareness
Lo;a dk ;FkkFkZ ewY;kadu Accurate self assessment
vkRe fo”kokl Self confidence
2 Lo izca/ku Self management
Lofu;a=.k Regulation
fo”oLrrk Trustworthiness
dÙkZO; fu’Bk Conscientiousness
vuqdwyu Adaptability
uokpkj Innovation

3 Ikzsj.kk Mativation
miyfC/k pkyd Achievement Drive
izfrc)rk Commitement
vkjEHk djuk Initiative
vk”kkoknh Optinism
4 ijkuqHkwrh Empathy
nwljksa dks le>uk Understanding others
14
nwljksa dk fodkl Developing other
Lksok vfHkuou Service orientation
vusdrk dks ikVuk Leveraging diversity
jktuSfrd tkx#drk Political awareness
5 lkekftd dkS”ky Social skills
izHkko Influence
laizs"k.k Communication
la?k"kZ izca/ku Conflict management
usr`Ro {kerk Leadership
laca/k LFkkiuk Building bonds
lg;ksx Colloboration & cooperation
lewg n{krk Team capabilities

iszj.kk ls lcaf/kr dbZ fo”ks’krkvksa dks xksyesyk us crk;k

ftlesa laosxksa dks O;ofLFkr djuk] [kq”kh esa [kq”k ,oa nq%[k
es nq%[kh u gksuk] tYnckth u djuk vkfn gSaA Lo ds yphykiu
dks lkaosfxd cqf) ds leku ekuk tk ldrk gSA xksyesy ds vuqlkj
iqjkuk ,d “kCn ^pfj=^ lkaosfxd cqf) dk ifjpk;d gSA

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 xksyesy us lkaosfxd cqf) ls lcf/kr foy{k.k nkos izLrqr fd,A bl
fefJr izfreku ds }kjk iwokZuqeku dks izekf.kr djus esa mudk
ekuuk gS fd ?kj esa] fo|ky; esa vkSj dk;Z LFky ij lkaosfxd cqf)]
ifj’d`r vf/kxe dks c<+k dj vkØedrk vkSj Øks/k dks de djrh gSA
lewg esa lg;ksx ls lkFk lkFk lh[kus dks Hkh vf/kd izHkkoh
cukus esa lkaosfxd cqf) enn djrh gS vkSj thou ds gj igyq esa
lQyrk izkIr djus esa Hkh ;g enn djrh gSA xksyesys dk ekuuk gS
fd lQyrk izkIr djus esa IQ flQZ 20 izfr”kr gh dke vkrh gS tc fd
80 izfr”kr vU; i{k dk;Z djrs gSa ,oa thou esa lQyrk izkIr djus dk
iwokZuqeku yxkus esa enn djrs gSaA

vr% rhuksa izfrekukas dks le>us ds i”pkr~ ;g dgk tk ldrk gS

fd ekufld ;ksX;rk izfreku ¼es;j vkSj lsyksoh½ laosx vkSj muds
fpUru ls vUr% fØ;k ij tksj nsrk gS tc fd fefJr izfreku
¼ckj&vkWu vkSj xksyesy½ ekufld ;ksX;rkvksa ds lkFk
vyx&vyx fo”ks’krkvkas tSls&izsj.kk] Lotkx#drk ,oa lkekftd
xfrfof/k;ksa vkfn ij tksj nsrs gSaA
thou esa lkaosfxd cqf) ds Qk;ns
1 ,sls cgqr lkjs rF; miyC/k gaS tks ;g crkrs gSa fd euksn”kk
O;fDr ij izHkko Mkyrh gSA vr% ldkjkRed lkaspuk] vk”kkoknh
cus jguk O;fDr ds LokLFk ds fy, vko”;d gSA laosxkRed cqf)
blesa enn djrh gSA
2 lQyrk ifjiDo vuqdwyu ij fuHkZj djrh gS tSls Lo izca/ku]
gkL;] ijekFkZ vkfn laosxkRed cqf) ds vk;ke gSaA vr% yksxksa
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 dks le; ds lkFk cnyuk pkfg, ,oa okrkoj.k ls ifjiDo vuqdwyu
cukus ds fy, iz;Ru djus pkfg,A
3 tks yksx viuh Hkkoukvksa dk lgh vkdyu dj ikrs gSa os yksx
lekt esa gksus okys ifjorZuksa ds lkFk cny dj xgjs lkekftd laca/k
LFkkfir dj ikrs gSaA
4 ftu cPpksa dk vius laosxksa ij fu;a=.k djuk] viuh Hkoukvksa
dks lgh txg] lgh le; ij iznf”kZr djuk vkrk gS] os Nk= T;knk lQy
gksrs ofuLFkk mPp cqf)yfC/k okys Nk=ksa dsA
5 leL;k lek/kku ds fy, laosxksa ds lkFk dk;Z bafxr dk gksuk Hkh
vko”k;d gS vkSj ;g ftu yksxks esa gS] os lkekftd jktuSfrd ,oa
O;fDrxr leL;kvks dk gy oSKkfud fof/k ls fudky ysrs gSA
6 lkekftd ,oa laosxkRed ;ksX;rk,¡ pkj xquk vf/kd egÙo j[krh gSa
ctk, mPp cqf)yfC/k dsA
7 vPNs vkSj cqjs usr`Ro dÙkkZ esa vUrj laosxkRed cqf) ds
dkj.k gksrk gSA

mijksDr foospu ls ;g Li"V gS fd thou esa lQyrk ds fy, laosxkRed

cqf) dk gksuk vko';d gSA lHkh dh laosxkRed cqf) mPp gks ;g
laHko ugha fdUrq bls iz;klksa }kj c<k;k tk ldrk gSA mPp lkaosfxd
cqf) }kjk lekt dks lgh ,oa ldkjkRed fn'kk dh vksj vxzlj fd;k tk ldrk
gSA D;ksafd f'k{kd jk"Vª dk fuekZrk gksrk gS] vr% f'k{kdksa
esa ;g fodflr gks ,sls iz;kl Lo;a f'k{kdksa dsk ,oa muls tqM+h gqbZ
laLFkkvksa dks djuk ije vko';d eglwl gksrk gSA

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