POLITEKNIK SULTAN HAJI AHMAD

SHAH
SEMAMBU, 25350 KUANTAN,
PAHANG DARUL MAKMUR.
Tel : 09 – 5655300 Faks : 09 – 5663104
Email : http : // www.polisas.edu.my/

COMMERCE OF DEPARTMENT

ASSIGNMENT 1
ENGLISH FOR COMMERCIAL
PURPOSES 3

(A 3004)
NAME : NUR AMIRAH BT ABDUL AZIZ
NUR FARIDA BT CHE YASIN

REG. NO : 02DSKO9F1034
02DSK09F1040
CLASS : DSK 4A

LECTURER : PN SWARN KAUR

SUBMIT DATE : 11 JANUARY 2011

A letter of complaint is an opportunity to arm someone who may be unfamiliar with
your problem with the fact necessary to investigate. Make sure you are clear, concise,
and compelling. State the facts and how you would like the situation resolved. Lastly,
provide a timeline for their expected response before you forward the matter onto a
higher authority.

Naemah binti Rahim

No. 44 Jalan Sri Jaya,
Section 44,
46100 Petaling Jaya,
Selangor Darul Ehsan.

09 January 2011

Manager Officer,
Rin Tin Tin Company Sdn. Bhd.,
3/12, Taman Angsana,
84423 Banting,
Selangor Darul Ehsan.

Dear Sir / Madam,

Unsatisfactory quality of goods

On 2nd January 2011, I bought a microscopes PANASONIC, serial number PS133 at

your company (Rin Tin Tin Company Sdn Bhd) at afternoon on that day.

Unfortunately, your products has not performed well because the apparatus
broke down. I am dissapointed because an apparatus does not work properly,
something was not disclosed clearly or was misrepresented, a glass at microscope was
not clearly, one of apparatus was too slow when to interpret when using and one of
apparatus batteries run out quickly.

To resolve the problem, I spent RM59.00 to have it repaired at Kim’s Repair. I

am disappointed with your apparatus. Because the problem occurs, I should stop my
research study on a temporary basis on issues such of the apparatus.

I would be grateful if you could reimburse my money in full. I look forward to

a favourable reply from you.

Yours faithfully,
NAEMAH RAHIM
(Naemah Rahim)