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    Rakshitha Nanayakkara
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    This document appears to be a bibliography for a study on customer satisfaction. It lists 5 sources that were likely used for the study, including marketing management and banking/financial system books, a report from the Central Bank of Sri Lanka, and an annual report from Nations Trust Bank.

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    This document appears to be a bibliography for a study on customer satisfaction. It lists 5 sources that were likely used for the study, including marketing management and banking/financial system books, a report from the Central Bank of Sri Lanka, and an annual report from Nations Trust Bank.

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    25 views1 page

    BIBLIOGRAPHY

    Uploaded by

    Rakshitha Nanayakkara
    This document appears to be a bibliography for a study on customer satisfaction. It lists 5 sources that were likely used for the study, including marketing management and banking/financial system books, a report from the Central Bank of Sri Lanka, and an annual report from Nations Trust Bank.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    A Study on Customer Satisfaction

    BIBLIOGRAPHY

    1. Marketing Management
    By: Philip Kotler’
    Millennium Edition,
    Publisher : Prentice Hall of India, New Delhi.

    2. The Banking and Financial Systems of Sri Lanka


    By: S.L. Karunatilaka,
    Second Edition,
    Publisher : Sri Devi Printing Works, Sri Lanka.

    3. Incredible Customer Service – The Final Test –


    By: David Freemantle,
    Publisher : McGraw – Hill Book Company, Europe.

    4. Recent Economic Developments,


    March 2008, Central Bank of Sri Lanka.

    5. Annual Report of Nations Trust Bank – 2008.

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