Chapter 9

Training, Development and

Career Management

Human Resource Management, 5E 1

Learning Objectives

• Understand the nature and importance

• Identify inputs in the programme
• Explain the process of the programme
• Understand the implications in training for
international assignments

Human Resource Management, 5E 2

Inputs in T & D

• Skills
• Education
• Development
• Ethics
• Attitudinal changes
• Decision making skills

Human Resource Management, 5E 3

Training Process
Needs assessment
a. Organisation support
b. Organisational analysis
c. Task and KSA analysis
d. Person analysis

Instructional Development Training

Objectives of criteria validity

Selection and design Transfer

of instrumental validity
programs

Intra-
organisational
Training validity

Use of
Inter-
evaluation
organisational
models
validity

Human Resource Management, 5E 4

Training Process

• Needs assessment
• Deciding on objectives of T&D
• Designing T&D programme
• Implementation of the programme
• Evaluation

Human Resource Management, 5E 5

Needs Assessment

• Issues in assessment
• Benefits from assessment
• Outcomes of not assessing

Human Resource Management, 5E 6

Initiatives to Rectify Performance
Discrepancy
Performance Discrepancy

Yes

Is it worth fixing

Yes

Reward/Punishment Obstacles in the

KSA Deficiency Inadequate Feedback
Incongruence System

Yes Yes Yes Yes

Choose Appropriate Change Provide Proper

Remove Obstacles
Remedy Contingencies Feedback

Job Aid

Training

Practice

Change the Job

Transfer or Terminate

Human Resource Management, 5E 7

Levels of Training Evaluation
Levels Questions being asked Measures

Accidents
Quality
Productivity
Is the Turnover
organisation or Morale
unit better because Costs
Result Profits
of the training?

Performance
Are trainees behaving differently Appraisal by
on the job after training? Are they superior, peer,
using the skills and knowledge client,
Behaviour
they learnt in training? subordinate

Written tests
To what extent do trainees have greater Performance
knowledge or skill after the training tests
programme than they did before? Graded
Learning
simulations

Did the trainees like the programme, the trainers, the

facilities? Do they think the course was useful? What
Questionnaires
improvement can they suggest?
Reaction

Human Resource Management, 5E 8

Career Development Initiatives

• Career planning workshops

• Career counselling
• Monitoring
• Personal development
• Career workbooks

Human Resource Management, 5E 9

Reality Check

• Do you find any similarities or

dissimilarities between training and
orientation (you have read about
orientation in the previous chapter)?
Make a list.

Human Resource Management, 5E 10

Reality Check

• Name some companies (apart from

Tatas) both Indians as well as foreign that
are known for ethical conduct. Recollect
interesting anecdotes associated with
each of them.

Human Resource Management, 5E 11

Reality Check

• Have you ever thought about your career

planning? What do you want to be 5 year
hence, 10 years hence? Did anyone
counsel you?

Human Resource Management, 5E 12