Flight Exchange

A training presentation
prepared by Juber Paul P.
Saladaga
Objectives

• To be able to know the types of

exchanges.
• To be able to identify important parts
of a fare rule when doing an
exchange.
• To be able to pre-qualify outbound
exchange.
Types of Exchange

• Outbound Exchange

• Inbound Exchange or Return Only

Exchange

• En-route Exchange

• Past-date Exchange
Outbound Exchange
• Change to the outbound segment.
• Entire ticket must be re-priced.
Inbound Exchange or Return
Only Exchange
• change to any flight other than the
outbound flight PRIOR to departure.
En-route Exchange
• change to any flight other than the
outbound flight AFTER departure.

I will change my return

flight a week later.
Past-date Exchange

• customer has an old ticket to use

toward the purchase of a new ticket.
No flights.

1 year from date of issue

Fare Rules
• These are the rules of a ticket,
categorized by fare basis codes.
Parts of a Fare Rule
10 important restrictions that we need to check
when doing an exchange.
• Penalties
• Minimum Stay
• Maximum Stay
• Seasons
• Day/Time Restriction
• Blackouts
• Stopovers
• Flight Application
• Routing
• Advance Reservation/ Ticketing Requirement
Pre-Qualifying Outbound
Exchange
• What to check?
– What is the ticket type (paper ticket or e-
ticket)?
– Coupon status should be open for use.
– The ticket should be changeable.
– Is the ticket refundable or non-refundable?
– How much is the penalty (change fee)?
– Is it for the same passenger?
– Same airline
Activity: Can I change this
ticket?
Provided that the rest of the conditions are
met.
Questions?