1)INTRODUCTION:

This report focuses on a major group-wide management development

intervention programme aimed to change the style of management and the
culture at Royal Mail. The corner stone been identified as tackling the
management development, the report further utilizes appropriate plans on how
this is been achieved.

One-off launch “My Development” event has been planned and implemented
aiming to develop managers. Evaluation and the effectiveness of this plan has
also been analysed with the construction of a contingency plan.

Report highlights the Managers role and their development needs in

sustaining profitability in an organisation.

2)INTRODUCTION TO ROYAL MAIL GROUP:

Royal Mail Group Ltd is the parent company of Royal Mail, Post Office® and
Parcelforce Worldwide. Royal Mail Group is the most recognised postal
business in the UK. It is wholly owned by the UK government. Every person
living in UK is a customer, makes the company unique. Royal Mail takes pride
in its community policies. The key principle that runs through its culture has
been identified as the strong service element of the Royal Mail. Royal Mail
collects, processes and delivers 82 million items to 27 million addresses each
day. Also employ almost 193,000 people in the UK. That’s almost 1% of the
working population.