What Makeés-Six Sigma Different? Versatile Breakthrough improvements lace“ ole0) Kel Boe} Structured & disciplined problem solving methodology using scientific tools and techniques Customer centered TaN) 1a ee c-MAC ION a ir-llal ial Mantel (-ltol a Action learning ( d Creating a dedicated organisation for problem solvingBenefits of Six Sigma Generates sustained success Sets performance goal for everyone, Enhances value for customers; Accelerates rate of improvement; Promotes learning across boundaries; Executes strategic changeKey Eessons Learnt — Challenge of identifying best practices — Overuse of statistical tools/ undéersuse of practical Patel) — Challenge of developing hypotheses - Challenge of developing ideas to remove raat for-10LT i) - Difficulty of implementing solutions — Lack of follow up by Managers/ Process Owners\ — Lack of continuous Voice of the Customer feedback — Failure to institutionalize continuous improvement. FS)Ck Rome To Fawies Hib a 8) (2G) Deh sferovotes | ffl 2aue |] pra austyves concorterincectParer 2s encima eZines pte, 15k Soma Hoje Netedeo? Six Sigma-Project Project Phases Define ffl Se oa cs cae biped a if process; yeaa ea Ose S eri era err cueMotorola Edis one Johnson & Johnson | $500 million Honeywell $600 million Six Sigma Savings as % of revenue vary from |. ‘0 “Na For $ 30 million/yr sales — Savings potential © 00 000 "Sig es pulley Investment: salary of in house experts, training, process redesign. reInnovation and Learning @urirorn oreie ce ane eS tree = Sec Beery q + Capital Utilization Deas y AY SOWA) Boy / Bias) } eT Ms Banta SOE MON Weer gece eRe nna sustainable cullure of Customer, Quality, Value and Continuous improvement. By Quality Managers to reduce cycle times, costs, errors, rework, inventory, equipment downtimeSix Sigma Definitions A break through strategy to significantly improve customer satisfaction and shareholder value by reducing variability in every aspect of business. A statistical term signifying _.. defects peff million opportunities.