SRS (software requairment specification)

Software Requirements Specification

Document

Call Tracking System

Prepared By:
Gaurav Chauhan(08BCE153)
Dipesh Rathod(08BCE164)
Karan Patel(07BCE202)

Version: (1.0) Date: (31/01/2011)

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Table of Contents
Sr.no Topic Page.no
1 Introduction 3
1.2 Scope 4
1.3 References 5
1.4 Overview 5
2 Overall Description 6
2.1 Product Perspective 6
2.1.1 System Interfaces 7
2.1.2 Functional Requirements 7
2.1.3 Nonfunctional Requirements 8
2.1.4 Hardware Interface 8
2.1.5 Software Interface 9
2.1.6 Memory Constraints 9
2.2 Stakeholders 9
2.2.1 Developers 9
2.2.2 Users 9
3 Product functions 10
4 User Characteristics 10

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1. Introduction

People not always buys from bigger shopping malls or brand

outlets.Most of the times they prefer to buy any product or service from near
by shop or agency.thus it may happen they need to talk with the
seller/reseller about their product or service.they might need to know
something more about product,about other products they might need to buy
or may they have some complaints.

In the same way the sellers also willing to develop their business by
giving more service and satisfaction,but the problem occurs in
communicatin,as they are not able to set up customer cares or employ some
person to reply customer`s inquiry.

Now the Call Tracking System helps by providing interactive system which manages
all the cusromers` inquiry.

1.2 Scope

Project Name: “Call Tracking System”

1. Project Description:
 Call Tracking System is an essential tool in today’s competitive
market. This
 system performs the task of managing inquiry process online.

 This web based system will provide the facility to keep the track
of inquiries made
 by customers regarding a product for marketing department of
an organization.

 system reduces work pressure and errors and the data are kept
digitally.

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2. Scope Inclusions:

A) Goals and Objectives

• Help organization to increase the sell of product

• Check whether all the inquiries are handled or not
• It shows why inquiry fails
• Sales Manager will get to know about the inquiries made by all
customers
• Track daily follow-ups, overdue follow-ups, lost inquiries, etc
• Track media campaigns and find out which media generates
more inquiries as well
• as the conversion ratio of executives and sales staff

B) End-user Requirements
• History of customers inquiry will be maintained
• Customers can be contacted through e-mail
• Prevent loss of inquiries by being able to track and act according
to the system

C) Deliverables
• Performance of marketing department of an organization can be
known
• Can help Sales Manager to take certain important decisions

D) Definitions, Acronyms, and Abbreviations.

• IMS:Inquiry mangment system

• SRS: Software Requirements Specification.
• WWW: World Wide Web.
• GUI: Graphical User Interface.

1.3 References

Appendix

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1.4 Overview

SRS is organized as follows:

• Section 2 gives an overall description
of the system. It gives what level of proficiency is expected of the user, some
general constraints while making the system and some assumptions and
dependencies that are assumed.
• Section 3 gives specific requirements which the system
software is expected to deliver and the project profile.
• Section4: it gives the information about different Feasiblility
study
• Section5:Functional requirements are given by various use
cases. Some performance requirements and design constraints are also
given.
• Section 6: gives some possible future extensions of the system.
Finally the
appendices in Section 5 describe respectively the formula for ROI calculation
for
shares and user screen.

2. The Overall Description

The website will be designed for the marketing department of an

organization which will
let the manager know the status of product inquiry. It is not for a specific
product, it is
generalized for most of the products.
Following will be users of the website and the tasks assigned to them:

1.Sales executive:
 can insert inquiries made by the customers
 can insert visits of customers
 can update visits of customers
 can finish inquiries

2. Tele executive:
 can insert inquiries made by the customers
 can assign inquiry to sales executive

3. Sales manager:

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 can analyze all inquiries

 can reassign inquiries

Call Tracking System is an essential tool in today's competitive market.. You

can
classify inquiries on a number of factors like area, media, purpose of buying,
income, etc.
You can send personalized mails. Track daily follow-ups, overdue follow-ups,
lost inquiries,
etc. You can prevent loss of inquiries by being able to track and act
according to the system.
Know the performance of your Marketing dept. Saves ample time in
gathering details which
eventually leads to a cut in expenses. Track media campaigns and find out
which media
generates more inquiries as well as the conversion ratio of your executives
and sales staff.
Monitor performance of your sales team at the click of a button. Analyze and
summarize
collected DATA into INFORMATION.

 Development of Intranet based system to support giving a way

to identify that on
which date and time appointment with the client.
 IMS System is used by the executives of the company who need
to keep track that
which client has appointment and what is the purpose of this appointment.
 The system should be capable for capturing the necessary
details of Client and
Product also in which client interested.

 The system is also schedule the next appointment date and time
with client if another
meeting needed by the client.
• The system also maintains the History.
• The system should generate the detail reports and guide the
user of the system.

2.1 Product Perspective

The basic objective of developing system is to keep pace with the developing
technology and also to use the privileges, which it provides to make the task
easy.
The System is developed with the aim of providing the computerized
information of

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all the appointment given by the Executives for the specific time period and
implements them in constructive fashion for organizational benefits.
Creating the computerized system in place of the manual system to reduce
the time
comparatively.
Reducing the manpower and avoiding the difficulties that comes during the
time of
the manual system.
To reduce the manual paper work done in different department for the
different users
to access the different equipments.
Generate different reports for show details of executives and how many
appointments
they have.
To provide facility to reject or accept the client request for particular product.

2.1.1 System Interfaces

List each system interface and identify the functionality of the software to
accomplish the system requirement and the interface description to match
the system. These are external systems that you have to interact with. For
instance, if you are building a business application that interfaces with the
existing employee payroll sys

2.1.2 Functional Requirements

Login Page This is the main login page of the website.

Users can login with their own login id
and password.
Forgot Password If any user has forgotten his/her Password then
he/she will click on Forgot
Password link given in the login page
Change Password This page is for changing password with
validations.
User Home Page This is the Home Page of the user. Here the

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user is Sales Manager.

Advance search This is advanced search inquiry page for Sales

inquairy page Manager
Advance search
inquairy History page This is advanced search inquiry history page
for Sales Manager..
Advance search Product This page is for Advance Search Product
pge
Add product page This page is for Sales Manager where he can
add product category as well as
product.
Advance Search This page is for Sales Manager where he can
Executive page search for executives.
Add Executive page This page is for Sales Manager where he can
search for executives.
E-mail Page This page is for sending e-mail.
Upload/Download page This page is for downloading files from a
shared folder.
Add shift Page This page is for adding new shift for executives
Add inquiry page This page is for Executives where they can add
new inquiry with customer details
View inquairy History This page is for executives where they can
search for all inquiries.
View shift This page displays available shifts to the
executives.
Daily login report This page displays daily login report where
user can generate report as per his
requirements.
Shif Report This page displays executive shift report where
user can generate report as per his
Requirements

2.1.3 Nonfunctional Requirements

• Price of products
• Reviews of products given by the users
• List of enteries for the product
• Availability of the product

2.1.4 Hardware Interfaces

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Parts Description

• Processor Intel Pentium 4 600 MHz

• Chipset Intel 440 BX chipset with 100 MHz FSB
• Cache 512 KB cache memory
• RAM 512 MB
• HDD 2 x 4.3 GB Ultra fast and wide SCSI 11 HDD
• Ethernet card 32 bit PCI Ethernet
• CD ROM drive 54X CD ROM drive
• Graphics AGP graphics cards with 4MB SDRAM (1600 x
1200) x 256

Client side:
Hardware:
Parts Description
• Processor Intel Pentium 3 or above
• Chipset Intel 440 BX chipset with 100 MHz
• RAM 32 MB DRAM upgradeable to 1 GB
• HDD 20 GB IDE Hard disk
• Printer Laser Printer

2.1.5 Software Interfaces

Software:

Sever side:
 Windows XP or NT 4.0 or 2000 Operating System
 SQL Server 2005
 Web Server with IIS
 Client side:
 Windows 98 or above
 Web Browser (Internet Explorer or Netscape Navigator)

2.1.6 Memory Constraint

Client side:

RAM 32 MB DRAM upgradeable to 1 GB

HDD 20 GB IDE Hard disk

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Sever side:

RAM 512 MB
HDD 2 x 4.3 GB Ultra fast and wide SCSI 11 HDD

2.2 Stakeholders of the system

2.2.1 Developers

Name Role
Zarana Soni Developed the project
Riddhi Thakor Developed the project

2.2.2 User

Name Inquiry
Rachana Inquiry for buying USB Keyboard
Gaurav Inquiry for buying RAM
Jaspal Inquiry for buying motherboard

3. Product Functions

• Help organization to increase the sell of product

Check whether all the inquiries are handled or not
• It shows why inquiry fails
• Sales Manager will get to know about the inquiries made by all
customers
• Track daily follow-ups, overdue follow-ups, lost inquiries, etc
• Track media campaigns and find out which media generates
more inquiries as well
• as the conversion ratio of executives and sales staff

4. User Characteristics

• History of customers inquiry will be maintained

• Customers can be contacted through e-mail
• Prevent loss of inquiries by being able to track and act according
to the system

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