Lean Six Sigma Quickview

What is Lean Six Sigma?

Lean Six Sigma is itself a combination of two
proven complementary process improvement
methodologies that enables process workers
and leaders to
– Systematically identify and eliminate waste
– Increase process speed
– Greatly reduce process variation
What can Lean Six Sigma provide?
•Methods and tools to deliver IT services at
higher speed with reduced waste
•Methods and tools to stabilize IT processes by
reducing variability
 Eliminate Waste:
• What is waste?
– Anything that does not create value in the eyes of
the Customer or Client

• Begin with:
– Who are your Customers?
– What is of value to them?
 Value as defined by Customers
• Value Added
– Activities that change form, fit, or function of a product or service
– Activities the customer wants to pay for
• Waste (Non-Value Added)
– Activities that do not change form, fit, or function
– Activities that fall under the 7 forms of waste
– Activities not performed right the first time
• Required Non-Value Added
– Activities causing no value to be created but which cannot be
eliminated/changed, e.g. law, safety considerations
 Tackling Process Improvement
TYPICAL VA NVA ORIGINAL
COMPANY LEAD TIME

TRADITIONAL
PROCESS VA NVA
IMPROVEMENT

WASTE
REDUCTION
VA NVA

TIME

Greater
Greater opportunity
opportunity for
for improvement
improvement by
by focusing
focusing on
on
reducing
reducing non-value
non-value added
added activities
activities
 7 Forms of Waste
• Transportation – Any unnecessary movement of materials, products, or
information

• Inventory – Any material in excess of what is required to produce for the

customer

• Motion – Needless movement of an employee

• Waiting Time – any delay between process steps where delays in materials,
information, or work occur

• Overproduction – Production of products beyond what is needed for

immediate use

• Over-processing – Needless process steps

• Defect – A condition in which any aspect of a product or service was not
performed correctly, or does not meet customer requirements
 Our Team’s Mission
• Identify and eliminate the waste
• Develop ways to keep waste out
• Develop ways/tools to ensure a consistent
approach to managing congressional projects