Micromax

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STAGES OF BUYING PROCESS

Need/Desire

Informatio n Search

Alternative Evaluation

Purchase Action

Postpurcha se Action

Vital process Social Factors Marketer s Initiated Activities

Personal Source Commer cial Source Public Source Personal Experien ce

Features Dimensio n Type (Multime dia/Smar t Phone/Cl assic phone)

Brand Retail Outlet Sales process

Compari soin Post purchase evaluatio n Expectati on

FACTORS AFFECTING CONSUMER BUYING BEHAVIOUR


Social Factors

Refrence Group Social Status Formal /Informal Groups Attitude Brand Perceptual Process Lifestyle Personality Opinion

Psychologic al Factor

Personal Factor

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