Change Mgmt Process Page I

Choose the group

Enter Requestor Select a Select “Priority”
Click Select “Tier” or if appropriate
Information on the “Predefined
“Create Request” the individual
Support Console “General” tab Summary” or enter *You should also
Select *In Remedy Click responsible for
“Summary, Desc & set Urgency &
“Change Request” “?” for definitions* making the
CTI” Impact
Change
Note: “Standard”
changes follow a
seperate approval
process, however
they are reviewed
weekly

Ticket is now If this is an

assigned to the NO If needed add “Emergency”
Are the date Enter “Planned Click “Assessment
“Group” or Click “Save” and time of the “Tasks” and change select
Start/End Date” Tab”
“Implementor” implementation “Relate Items” “Yes”
selected known?
Note: This date range is Note: Selecting “Yes” will
YES
the entire life cycle of the bypass approval process
change, from planning to but will be reviewed for
implementation. validity by Chg Mgr

Before the “Status” Approval

Change “Approval
Implementor Change “Status” Enter “Production can be moved past Process has
Status” to
takes control of from “Assigned” to Planned Start/End “Planning” the Click Save now started
“Pending
Ticket appropriate status Date” change must be with Change
Approval”
approved Manager

Note: This is the date the

Note: Any status change from Ref: Change
actual change activitie will
“Assigned” will trigger a pop-up Mgmt Process
take place. It must fall
box to complete “Assessment” tab page II
within the “Planned Start/
information if not previously done.
End” dates

Once it is determined that a CHANGE will need to be made a CHANGE request

should be created. Think of a CHANGE request as a project, not just an event!
 Change Mgmt Process Page II

Email
Change “Approval notification is Reject Change
Implementer must
Status” to sent to “work Log is
resolve rejection
“Pending “implementor” updated with No
reasons
Approval” alerting them rejection reasons”.
to rejection

No

BU Change Mgr
Approval
takes change
Process has Verify Correct Verify Timing of Are timing and Business Unit
request to
A now started information in change is Info Yes Change Manager
Enterprise Change
with Change Change Request appropriate acceptable? Approves Request
Advisory Board
Manager
(CAB) for approval

Email
Implementer
Select Appropriate Set Status to notification is Enterprise
Click Save makes change and Yes
Closure Code Resolved sent to Approval?
validates success
“Implementer”

Note: If a change is unsuccessful

the Change Management process
must be started again with a new
Change Request